LU-Fujitsu TRIOLE for ServiceNow Improves End User Satisfaction and Cuts Service Desk Calls
- Guided cloud-based self-help portal solves common ICT problems for end users without service-desk agent intervention
- Combines Fujitsu’s powerful service management processes and toolsets called TRIOLE for Services with ServiceNow’s cloud-based service management solution
- Friendly, social media-style self-help interface guides users through front line support requests
Fujitsu Service Desk with the TRIOLE for ServiceNow toolset is available as a standard offering from January 2016.
Notes to editors
Fujitsu has been positioned by Gartner, Inc. as a ‘leader’ in its latest Gartner Magic Quadrant: End-User Outsourcing Services, Europe. This is the third consecutive year that Fujitsu has been recognized as a ‘leader’ in this annual study. Furthermore, in the 2015 edition of the report, Fujitsu is positioned the highest for ‘ability to execute’ for the second year running, and has improved its position for ‘completeness of vision’.
Access a complimentary copy
of the Gartner Magic Quadrant for End-User Outsourcing Services, Europe 2015 report for in-depth analysis of the European End-User Outsourcing Services market, the major vendors, and why Fujitsu is positioned in the Leaders quadrant once again.
ServiceNow surveyed nearly 1000 managers in the US and the UK to understand the effectiveness of the tools and processes in their corporate environment. Further information at http://www.servicenow.com/company/media/press-room/servicenow-announces-the-state-of-work.html
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 159,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.8 trillion yen (US$40 billion) for the fiscal year ended March 31, 2015. For more information, please see http://www.fujitsu.com.
About Fujitsu EMEIA
In Europe, the Middle East, India and Africa (EMEIA), Fujitsu is a leading information and communication technology (ICT) company offering a full portfolio of business-technology products, solutions and services, ranging from workplace systems to datacenter solutions, managed services, and cloud-based software and solutions. Fujitsu’s Vision is to enable a Human Centric Intelligent Society that creates value by connecting infrastructure, empowering people and creatively defining new forms of intelligence. In EMEIA Fujitsu employs approximately 28,000 people and is part of the global Fujitsu Group. For more information, please see: ts.fujitsu.com/aboutus.
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Date: 10 November, 2015