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  5. Canon USA runs a salesforce powered marketplace on Glovia OM cloud solution to automate the channel partners’ self-service portal

Canon USA runs a salesforce powered marketplace on Glovia OM cloud solution to automate the channel partners’ self-service portal

"Fujitsu allows us to more effectively drive the sale of software and manage licenses and subscriptions in a way that allows us to extend that functional capability to our channel partners."

Dennis Amorosano Senior Vice President and General Manager Canon Information & Imaging Solutions

Canon USA runs a salesforce powered marketplace on Glovia OM cloud solution to automate the channel partners’ self-service portal

Customer

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29 billion in global revenue, its parent company, Canon Inc., ranks third overall in U.S. patents granted in 2016. Canon U.S.A. is committed to the highest level of customer satisfaction and loyalty, providing 100 percent U.S.-based service and support for all of the products it distributes in the United States.

Challenge

Canon and its channel partners were manually managing delivery, license activation, and service subscriptions, which was both time-consuming and expensive. It wanted to automate associated processes to allow users to manage subscriptions more flexibly and effectively.

Solution

Fujitsu built a Salesforce®- powered marketplace using its FUJITSU GLOVIA OM cloud solution. This self-service portal enables users to access service catalogs, license management, invoicing, and reporting, and all seamlessly integrated with Canon’s billing system.

Benefit

  • Increased efficiency and productivity among Canon dealers and channel partners through use of self-service, automated portal
  • Complete subscription lifecycle visibility and the elimination of manual order entries
  • Increase in customer renewal thanks to automated renewal process
  • Improved program flexibility through ability to drive bundles while automatically allocating program costs/discounts to appropriate product lines

Download

CS_2018Jan_Canon (757 KB)