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Precautions when using Windows Server 2012 R2

Date: March 29, 2017

Applied to Precautions Date
Dual Channel 10Gbps Converged Network Adapter
【MC-0JCE61 / MCX0JCE61 / MC-0JCE62】

Dual Channel 40Gbps Converged Network Adapter
【MC-0JCE91 / MCX0JCE91 / MC-0JCE92】

If external disks are connected by CNA(Converged Network Adapter), the memory dump file creation in the blue screen remains at zero percent, so you cannot complete the processing of the memory dump file creation.

This phenomenon can be avoided by downloading the Windows driver kit (v11.1.172.19 and later) for this CNA from the web and applying it.

March 29, 2017
PRIMEQUEST 2800E / 2800E2/ 2800E3 / 2800B / 2800B2 /2800B3 (Server) Due to the combination of value to [ACPI MSCT] and hardware partition with SB configuration, bule screen(0x7e) may be dsiplayed. This can be avoided by applying patch : "KB3032331". Please visit the Microsoft web site for detail information.

The combination of [CPU Configuration]-[ACPI MSCT] in UEFI menu and partition with SB configuration is as below.

  • Hardware partition with SB configuration of [ACPI MSCT] is "Enabled"
    • SB#0(Home SB) + SB#2
    • SB#0    + SB#2(Home SB)
    • SB#1(Home SB) + SB#2
    • SB#2    + SB#3(Home SB)
    • SB#0(Home SB) + SB#1    + SB#2
    • SB#0    + SB#1(Home SB)+ SB#2
    • SB#0    + SB#1    + SB#2(Home SB)
    • SB#1    + SB#2    + SB#3(Home SB)
  • Hardware partition with SB configuration of [ACPI MSCT] is "Disabled"
    • with 3SB
September 18, 2015
PRIMEQUEST (Server) Event Log may record the following error in a high-workload.

Log name: System
Source:IPMIDRV
Event ID:1004
Description: The IPMI device driver attempted to communicate with the IPMI BMC device during normal operation.
However the communication failed due to a timeout. You can increase the timeouts associated with the IPMI device driver.

This can be avoided by increasing the timeouts and applying patch:
"KB3140219".

  • How to increase the timeouts
Add entry to following registry subkey.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\IPMI

Name: CommandWaitTimeoutPeriod
Data Type: REG_DWORD
Data Value(hexadecimal): 3938700

  • How to apply patch: "KB3140219"
Please visit the Microsoft web site for detaild information.
July 6, 2015
PRIMEQUEST 2800E2 / 2800B2 (Server) When using the server on hardware partition with 4SB, you may not be able to apply patch.
This can be avoided by modifying following registry subkey. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet
\services\TrustedInstaller
Name: BlockTimeIncrement
Data Type: REG_DWORD
Data Value(hexadecimal): 2a30
Please visit the Microsoft web site for detailed information.
June 2, 2015
PRIMEQUEST (Server) Under the iSCSI boot, blue screen(0x7f) may be displayed. This can be avoided by applying patch : "KB2919355".
Please visit the Microsoft web site for detail information.
July 8, 2014
PRIMEQUEST (Server) When using Windows Server 2012 R2 of Full Packaged Product, apply KB2883200.
Please visit the Microsoft web site for detail information.
In addition, KB2883200 is included in KB2919355.
Please visit the Microsoft web site for detail information.
April 10, 2014
PRIMEQUEST (Server) Due to Ipmidrv.sys issue for Windows Server 2012 R2, blue screen(0x7e) may be displayed. This problem may happen once out of 30 or 40 times. This can be avoided by applying patch : "KB2919355".
Please visit the Microsoft web site for detail information.
April 10, 2014
PRIMEQUEST (Server) Windows Event Log may be logged after installation of Windows Server 2012 R2 by the Enable kit through it has been authenticated in the System Properties or slmgr commnd.

Log Name:Application
Source:Security-SPP
Event ID:1058
Description:Installation of the Proof of Purchase from the ACPI table failed. Error code:
0xC004F057

Such event log recording does not affect the system.
Please visit the Microsoft web site for detailed information.
April 10, 2014
PRIMEQUEST (Server) For Explore.exe issue, Event Log may record the following error at a system shut down.

explore.exe - Application Error -
The instruction at <memory address> referenced memory at <memory address>.
The memory could not be "<read or write>".
Click on OK to terminate the program.

Such event log recording does not affect the system.
Please visit the Microsoft web site for detailed information.
April 10, 2014
PRIMEQUEST (Server) Windows RE(Windows Recovery Environment) may start when the problem occurs at a system boot for Windows.
After Windows RE menu is displayed, click [Continue] restart the system.
If you don't want to start Windows RE you can prevent start of Windows RE by REAgentC.exe /disable command.
Please visit the Microsoft website for detailed information.
March 29, 2017
PRIMEQUEST (Server) When trying to setup a paging file on one physical partition that is equal to or larger than 2 terabytes (TB) of memory, you may receive the following warning message.
Drive X: is too small for the maximum paging file size specified. Please enter a smaller number.

Please visit the Microsoft web site for detailed information.
April 10, 2014
PRIMEQUEST (Server) Event Log may record the following error at a system boot.

Log name:System
Source:Application Popup
Event ID:56
Description: Driver PCI returned invalid ID for a child device (xxx).

Such event log recording does not affect the system.
April 10, 2014
PRIMEQUEST (Server) Event Log may record the following error at the Windows Server Backup Start.

Log Name:System

Source:disk
Event ID:157
Description:Disk x has been surprise removed.

Such event log recording does not affect the system.
April 10, 2014
PRIMEQUEST (Server) Event Log may record the following error at the Windows Server Backup Start under the iSCSI connection.

Log Name:MSiSCSI
Source:MSiSCSI
Event ID:108
Description:Status 0x00001069 determining that device interface \\?\{8e7bd593-6e6c-4c52-86a6-77175494dd8e}#MsVhdHba#1&3030e83&0&01#{2accfe60-c130-11d2-b082-00a0c91efb8b} does not support iSCSI WMI interfaces. If this device is not an iSCSI HBA then this error can be ignored

Such event log recording does not affect the system.
April 10, 2014
PRIMEQUEST (Server) Event Log may record the following error at the Performance Monitor start.
Log Name:Application
Source:Microsoft-Windows-Perflib
Event ID:1008
Description:The Open Procedure for service ""BITS"" in DLL ""C:\Windows\System32\bitsperf.dll"" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

This problem occurs when BITS (Background Intelligent Transfer Service) has been never started.
The error is not recorded if BITS starts by manual operation or Windows Update starts.
April 10, 2014

Please update or install the latest drivers for all devices.