The “Berufsgenossenschaft für Gesundheitsdienst und Wohlfahrtspflege“, abbreviated BGW, is the statutory accident insurance for non-governmental institutions of the health and welfare sector. Being part of the German social security system, the statutory accident insurance, namely the BGW, is a public cooperation. The BGW is directly responsible for its business, however, under government supervision.
Last year Fujitsu was chosen from a number of well-known IT service providers. At that time, the BGW had been a customer of the IT service provider specialised in service & support, software development and system integration for many years. Fujitsu had been responsible for the hardware service at the BGW. Moreover, Fujitsu already had experience in successfully implementing a Help Desk service.
Fujitsu has assumed the overall responsibility for the IT infrastructure of the BGW and is the first point of contact for IT problems. Fujitsu controls all IT processes including the BGW departments for the 2nd Level Support.