HomeServe USA digitizes processes and eliminates errors with RunMyProcess

HomeServe’s growth had outpaced its technology, stretching its processes to the limit. To sustain growth, it used RunMyProcess to increase speed and scalability.

The customer

HomeServe USA’s mission is to free its customers from the worry and inconvenience of home emergency repairs. Since 2003, it has been providing affordable home emergency service plans that offer protection from the high cost of repair bills and provide help for emergency repairs, all with just one phone call. The company serves over two million homeowners in the US and Canada and dedicates itself to being a customer-focused company providing best-in-class emergency repair plans to consumers, both directly and via leading municipal utility partners.

The challenge

HomeServe’s IT infrastructure was lagging behind its rapid business growth, leaving its business processes reliant on inefficient and time consuming manual intervention. To facilitate continued growth, it wanted to digitize key processes to achieve greater scalability, efficiency and control.

The solution

The company used RunMyProcess to create a new application that digitized and connected the end-to-end product introduction process. This consisted of an overarching process flow supported by a further seven major functional processes spanning 21 cross-functional teams.

The benefit

• Faster time to market through digitization of product introduction processes
• More scalable operations through automation, control and parallel working
• Greater control and lower regulatory risks when launching compliant products and services
• Real-time visibility of product status and organizational readiness to launch

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