Fujitsu Consulting

Fujitsu Consulting and FileNet Deliver Claims Processing Solution for Property and Casualty Insurance

New offering designed to help customers expedite claims processing, reduce operating costs, and identify fraudulent activity

Edison, NJ and Costa Mesa, CA, September 13, 2004 — Fujitsu Consulting today announced the availability of the Fujitsu Advanced Claims Processing Utility, the result of a development partnership with FileNet Corporation (NASDAQ: FILE), a leading provider of Enterprise Content Management (ECM) solutions.

Bridging Enterprise Content Management with Business Process Management, the utility is designed to expedite Property and Casualty (P&C) claims processing, reduce claims payout and administrative costs, and improve customer service and retention.

Designed to meet the specific needs of mid-sized P&C carriers, the Fujitsu offering will work with existing claims systems, or as a standalone solution. Leveraging FileNet's P8 architecture to enable greater process control and consistency, it helps companies streamline their claims operations, providing them with a new way of managing their most demanding content challenges as well as their most complex business processes.

"Speeding up the processing of Property and Casualty claims can have a major impact on customer satisfaction and ultimately, customer retention," said Martyn Christian, chief marketing officer for FileNet. "Insurers are looking for more effective ways to handle large volumes of documentation in order to evaluate claims more quickly, easily, and efficiently. At the same time, these companies are looking to reduce the cost of these processes and expose fraudulent activity. Together, FileNet and Fujitsu Consulting can provide them with a cost-effective means to overcome these challenges."

The Advanced Claims Processing Utility combines FileNet software with Fujitsu Consulting implementation expertise to help insurers improve their operations. The Advanced Claims Processing Utility includes: a consistent series of proven business processes; workflows based on industry best practices; case management structures; built-in work distribution rules; capabilities for straight-through processing of simple claims, and capturing and distributing of all claims-related documentation as part of a claim case.

"Insurance companies, like many other industries, have been striving for better control over the vast amount of information and data that goes into claims processing," said Greg Forlenza, senior vice president, Fujitsu.

"With FileNet's P8 architecture as the foundation, the Fujitsu Consulting Advanced Claims Processing Utility provides that control, so insurers can instantly route an entire claim using established workflows for Straight-Through Processing, or to the appropriate person for processing. We believe it is a highly effective and intuitive way to streamline a process that has for too long been a challenge for insurers worldwide."

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About Fujitsu Consulting

A trusted provider of management and technology consulting to business and government, Fujitsu Consulting is the consulting and services arm of the $45-billion Fujitsu group.  Fujitsu Consulting integrates the core expertise of the Fujitsu companies and its partners to deliver complete business solutions in the areas of Information Management, Managed Services and Legacy Modernization.  Through its full range of consulting, implementation and IT management services and its industry-recognized strategic approach, Macroscope®, Fujitsu Consulting enables clients to build more value into their IT investments and drive their leadership in the marketplace
For more information, please see: us.fujitsu.com/consulting

About Fujitsu

Fujitsu is a leading provider of customer-focused IT and communications solutions for the global marketplace. Pace-setting technologies, highly reliable computing and communications platforms and a worldwide corps of systems and services experts uniquely position Fujitsu to deliver comprehensive solutions that open up infinite possibilities for its customers' success. Headquartered in Tokyo, Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$45 billion) for the fiscal year ending March 31, 2004.
For more information, please see: http://www.fujitsu.com

About FileNet

FileNet Corporation (NASDAQ: FILE) helps organizations make better decisions by managing the content and processes that drive their business. FileNet's Enterprise Content Management (ECM) solutions allow customers to build and sustain competitive advantage by managing content throughout their organizations, automating and streamlining their business processes, and providing the full spectrum of connectivity needed to simplify their critical and everyday decision-making.

FileNet ECM solutions deliver a comprehensive set of capabilities that integrate with existing information systems to provide cost-effective solutions that solve real-world business problems.

Since the Company's founding in 1982, more than 4,000 organizations, including three quarters of the Fortune 100, have taken advantage of FileNet solutions for help in managing their mission-critical content and processes.

Headquartered in Costa Mesa, Calif., the Company markets its innovative ECM solutions in more than 90 countries through its own global sales, professional services and support organizations, as well as via its ValueNet® Partner network of resellers, system integrators and application developers.

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Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: This release may contain forward-looking statements that involve risks and uncertainties, including statements regarding the anticipated market for regulatory compliance solutions, the plans, goals, completion, implementation, benefits, and details of the relationship between FileNet and Fujitsu Consulting, and the anticipated performance of FileNet's and Fujitsu Consulting's technologies. Words such as "anticipates," "expects," "intends," "plans," "believes," "may," "will" and similar expressions are intended to identify forward-looking statements. Among the important factors that could cause actual results to differ materially from those in the forward-looking statements are FileNet's ability to develop, complete, introduce, market, distribute and gain market acceptance for its products and technologies in a timely manner; unforeseen technical difficulties related to the development and optimization of FileNet's or Fujitsu Consulting's technologies; announcements of technological innovations, new products or product enhancements by FileNet, Fujitsu Consulting or their competitors; general market conditions; and other factors detailed in the FileNet's filings with the Securities and Exchange Commission, including its recent filings on Forms 10-K and 10-Q. Fujitsu and the Fujitsu logo are registered trademarks of Fujitsu Limited. Macroscope is a registered trademark of Fujitsu Consulting. All rights reserved. FileNet is a registered trademark of FileNet Corporation.