Helpdesks

Your IT infrastructure consists of a wide range of hardware and software from multiple suppliers. With ever more remote and mobile users, how can you keep everything up and running 24/7, without costs spiralling out of control?

Business benefits

Fujitsu Helpdesks: Much more than a call centre

Fujitsu supports over 2 million desktops worldwide and can take care of all your needs, from procurement to ongoing maintenance. We're completely vendor-neutral and commit to strict service levels, so your users will always have the tools to stay productive.

Because we use our Sense and Respond approach to drive continuous service improvement by seeking ways to reduce the number of problems, circumvent problems and find additional ways of speeding the resolution of high impact problems

Because we empower our helpdesk agents we do not just focus on the achievement of Service Desk statistics, we look at the whole service provision.

Beacuse we have an award-winning service Our Helpdesk team consists of experienced professionals focused solely on solving your problem; not on keeping calls short, not passing you onto 3rd parties. They continuously improve the service provided.

• Productivity improves through IT usage improvements.
• User satisfaction rates will increase.
• Overall Helpdesk costs can reduce by up to 30% .