How we do it
An intelligent service
Fujitsu’s Sense and Respond® approach is underpinned by our Japanese philosophy of thinking and acting lean.
We build intelligence into our service to understand your business requirements and ultimately, eliminate waste.
This approach allows us to place the user experience at the centre of the service – so we can continuously improve our service to you.
An industrialised approach
Your business is unique, but your desktop environment probably isn’t. Many service providers are only too happy to offer you a ‘bespoke’ service that’s slow to implement, costly and could prove unreliable.
At Fujitsu, we’ve pre-built our service using standardised and pre-tested TRIOLE templates that incorporate best practice.
It enables us to offer our service at a lower cost and higher performance.
Take a Service Desk as an example
A conventional Service Desk focuses on answering as many calls as quickly as possible. At Fujitsu, we think differently.
With Sense and Respond, a Fujitsu Service Desk agent is empowered to stop and think. So rather than simply identifying the problem and fixing it, for it to occur again and again, we identify the root cause – and then fix it.
Our approach means less recurring problems, fewer calls to the Service Desk, more productive end-users and happy customers, which all helps to reduce the cost for you.
