Unlike other service providers, Fujitsu focuses on how the user experiences the desktop service. It means we look at what really matters to users - their pressing concerns – and how we can address these as quickly and easily as possible. We also consider how these problems can be eliminated moving forward – through better design and proactive system management. In addition, Managed Desktop is underpinned by lean principles and a culture of continuous improvement to ensure users can rely on IT to meet their needs.
Fujitsu is positioned in the Leader quadrant in Gartner’s latest Magic Quadrant for Desktop Outsourcing, Europe, and Magic Quadrant for HelpDesk Outsourcing, Europe
The 2011 Gartner Magic Quadrant for Desktop Outsourcing, Europe, and Magic Quadrant for Help Desk Outsourcing, Europe, position vendors based on their "ability to execute" and their "completeness of vision". Gartner defines ‘leaders’ in both market segments as “[those who] are performing skillfully. They have a clear vision of the market's direction and are developing competencies to maintain their leadership position. They shape the market, rather than follow it.”
The reports can be read by following these links:
Magic Quadrant for Help Desk Outsourcing, Europe
Magic Quadrant for Desktop Outsourcing, Europe
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