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  5. Fujitsu Services has today been awarded a contract by NHS Connecting for Health to provide service desk support to both the National Programme for IT and local NHS Trusts.

Fujitsu awarded £41million Service Desk contract from NHS Connecting for Health

Fujitsu Services has today been awarded a contract by NHS Connecting for Health to provide service desk support to both the National Programme for IT and local NHS Trusts.

April 19, 2006

Fujitsu Services has today been awarded a contract by NHS Connecting for Health to provide service desk support to both the National Programme for IT and local NHS Trusts. The core part of the contract is worth £41 million and will run for 7 years to 2013.

The contract has two elements: Core - professional front line support services capable of managing all calls that may be associated with a National Programme for IT systems and services and supporting the end users, to be fully available and effective as the range of systems and services comes on stream. This element will replace and scale up the functions currently provided by the NHS National Service Desk. The solution incorporates industry best practice and standards for support service. Framework Services - in addition, the NHS can utilise the Framework Arrangement Services. These services provide options for the support of a wider range of IT systems and services from Fujitsu.

The NHS Connecting for Health Service Desk will provide users with a single point of contact that owns and manages all calls logged through to a successful conclusion. The new contact centres will be based at four locations throughout England at Wakefield, Stevenage, Manchester and Footscray. Up to 870,000 NHS staff will have access to the service when fully operational. At its peak it is anticipated that the service desk will manage approximately 4 million calls per year.

The NHS Connecting for Health Service Desk will be designed to the highest of specifications and will be operational 24/7 365. As the dedicated service desk for NHS Connecting for Health, it will receive calls to its contact centres through multiple mediums including voice, fax, e-mail and internal intranets.

Peter Hutchinson, managing director, public sector, Fujitsu Services said, “As a result of this new service, NHS staff will receive a much enhanced IT helpdesk function at improved value for money. These contracts will enable NHS staff to obtain the technical support they require for NHS Connecting for Health applications and, where they choose, trusts local systems.”

Ref: 08/06.

FUJITSU SERVICES

Mit einem Umsatz von mehr als 34 Mrd. EUR im Jahr 2006 zählt Fujitsu zu den drei größten IT-Services Unternehmen der Welt. Die Fujitsu Gruppe beschäftigt weltweit über 161.000 Mitarbeiter – hiervon sind nahezu 2.000 im Bereich SAP-Beratung tätig – und ist in 70 Ländern aktiv. Fujitsu Services ist das europäische IT-Services Unternehmen der Fujitsu Gruppe und gehört mit einem Jahresumsatz von EUR 3,59 Mrd. zu den führenden IT Services-Anbietern in EMEA. Fujitsu Services beschäftigt rund 22.000 Mitarbeiter und ist in mehr als 20 Ländern tätig. Die Fujitsu Services AG in der Schweiz entstand am 1.4.2002 durch die Umbenennung der ICL (Schweiz) AG, die seit 1976 auf dem Schweizer Markt vertreten ist. Hauptsitz der Fujitsu Services in der Schweiz ist Regensdorf. Weitere Niederlassungen befinden sich in Bern und Genf. Fujitsu Services beschäftigt in der Schweiz inkl. Tochterunternehmen rund 80 Mitarbeiter. Weitere Informationen: www.fujitsu.com/ch

Alistair Kent

Phone: Phone: + 44 (0) 20 8564 6322
E-mail: E-mail: alistair.kent@harvard.co.uk
Company:Harvard PR

Graham Goulden

Phone: Phone: + 44 (0) 1753 604736
Fax: + 44 (0) 1753 604669
E-mail: E-mail: graham.goulden@uk.fujitsu.com
Company:Fujitsu Services

Date: 19 April, 2006