Retail IT Solutions

Organisations need to demand SLAs that truly reflect how well IT services are meeting user requirements. Fujitsu’s Mark Nicholls outlines a robust method being used by Fujitsu that allows customers to see what elements of any service matter most to particular groups of users.

With the mobile web poised to become the channel for ecommerce, mainstream retail banks must now act now to ensure they don't get left behind. With the transition to m-banking, they won't just be competing with each other: high-tech start-ups and mobile network providers have already proved they can disintermediate banks in markets such as South Africa and Japan.

Retailers have a reputation of running their IT systems into the ground – no matter the cost in terms of reliability, usability and lost competitive edge. But their businesses will be much better served by the adoption a rolling strategy of renewal, based on the shelf life of systems and timed around business obsolescence rather than technical obsolescence. 

In a shrinking economy, it would be easy to believe that reducing the business' environmental impact will slip down the CIO's agenda. But being green still makes excellent business sense.

Gone are the days of self-service being a differentiator. Customer demands for convenience are on the rise and businesses need to respond if they are to enhance the end-to-end experience and free up resources for new revenue opportunities.

With e-commerce growing at an annual rate of around 20%, you could perhaps be forgiven for assuming the physical store is on the wane. Think again. The in store experience is being rejuvenated with state-of-the-art technology.