Case Studies

• Airtricity
  

  “Fujitsu helped us define a clear strategy & pinpoint the most appropriate vendors within the market. We now have a robust & adaptable solution in place which meets our needs entirely.” David Brown, Sales, Services & Marketing director, Airtricity

  Industry: Energy & Utilities; Client Name: Airtricity; Region: Ireland;

• An Garda Síochána
  

  An Garda Síochána (AGS) is Ireland's national police service. The overall challenge facing AGS was to reduce the number of road fatalities and serious injuries from road accidents. The aim was to reduce the incidence of excess speeding and increase the wearing rate for seat belts.

  Industry: Government; Client Name: An Garda Síochána; Region: Ireland;

• An Post
  

  During 2000, Fujitsu was selected to produce a scalable, reliable system to replace An Post's manual system used to provide the calculation and recording for its staff remuneration function.

  Industry: Government; Client Name: An Post; Region: Ireland;

• Bord Gáis Eíreann
  

  With the advent of market deregulation Bord Gáis decided it had to enhance its business processes.

  Industry: Government; Client Name: Bord Gáis Eíreann; Region: Ireland;

• Case study, Airtricity, Renewable Energy Company
  

  Fujitsu was chosen by Airtricity to lead the analysis, design, implementation and delivery of the re-engineered processes and the integration of their I.T. applications with the marketplace to ensure the solution passed formal certification before going live.

  Industry: Energy & Utilities; Client Name: Airtricity; Region: Ireland;

• Case study, British Midland (bmi) - Line management, Mainframe services
  

  Fujitsu began to provide line management on bmi's service desk and mainframe services from March 2000. The service framework integrates best practice with leading edge technologies.

  Industry: Transportation & Travel; Client Name: bmi; Region: United Kingdom; Ireland;

• Case study, Manufacturer - using the iCan solution from Fujitsu
  

  In 2000 a world leading supplier of components, systems and services to the energy, transmission & distribution, transport and marine markets amalgamated all of its IT resources into six National Service Centres to act as internal service providers for its operations throughout the world. As part of the reorganisation the company wanted to ensure that its IT services were delivered transparently, both from an IT and a business user perspective.

  Industry: Manufacturing; Client Name: Manufacturer - using the iCan solution from Fujitsu; Region: United Kingdom; Ireland;

• Case study, Metso Corporation
  

  Metso chose Fujitsu to provide a range of outsourced IT infrastructure services, including its Desktop Managed Service, to support the needs of 8,000 workstation users across its 60 sites in Finland. Using Fujitsu’s managed service operating model, called Patja in Finland, the five-year contract is an extension to a long-standing IT collaboration between the companies, which is known as the “4114 service” in Metso.

  Industry: Manufacturing; Client Name: Metso Corporation; Region: Netherlands;

• Case study, Thresher Group. EPoS applications
  

  The Fujitsu solution is based on a Software as a Service (SaaS) model. A shared, hosted service with only one copy of the application software, it includes a thin-client PoS, stock management, customer relationship management, web management and pre-accredited Chip and PIN payment solution.

  Industry: Retail/Wholesale; Client Name: Thresher Group; Region: United Kingdom;

• Case study, TNT Express. Document management system
  

  TNT Express, the world’s leading business-to-business express carrier needed a document management system and were keen that as a business critical system, it would be held in-house. TNT worked in partnership with Fujitsu to develop a document management solution (DMS) which has dramatically shortened customs clearance processes, and will save an estimated £1.2m per year of paper handling and storage costs.

  Industry: Transportation & Travel; Client Name: TNT; Region: United Kingdom; Ireland;

• Department of Transport
  

  The collection of motor tax and the management of driving licenses is a major business for the Department of Transport. In motor tax alone, over €880 million was collected in 2006 from over 2.3 million taxed vehicles. This involved some 4.75 million transactions. The department wanted to implement a new computer system to bring its motor tax and licensing operation into the 21st century.

  Industry: Government; Client Name: Department of Transport; Region: Ireland;

• Dublin Airport Authority (ERP)
  

  Dublin Airport Authority formally Dublin Airport Authority initiated a Business Support Programme (BSP) to help reduce the system, business process and data constraints that the business support functions operated under.

  Industry: Transportation & Travel; Client Name: Dublin Airport Authority; Region: Ireland;

• Dublin Airport Authority (Training)
  

  When Dublin Airport Authority decided to implement an Oracle ERP Financial Management system, they recognised the critical role that end user training would play in the acceptance and efficient use of the new system.

  Industry: Transportation & Travel; Client Name: Dublin Airport Authority (Training); Region: Ireland;

• Empowering healthcare, how Fujitsu is helping
  

  In order to meet the NHS 24 and 48 hour access targets, Waterside realised that it needed to transform its working practices. This project had two elements to it: the first being the delivery of a robust technology solution that would be simple to use, and adhere to strict NHS confidentiality guidelines. Secondly, the system needed to be presented in a way that focussed on patient care with new technologies enhancing interactivity, not hindering it.

  Industry: Healthcare; Client Name: Waterside Medical Centre; Region: United Kingdom;

• Enterprise Ireland
  

  “Fujitsu provide us with functional, development & database support services in a highly professional & flexible manner, across a number of critical business applications” Deirdre McDonough, IT Manager, Enterprise Ireland

  Industry: Government; Client Name: Enterprise Ireland; Region: Ireland;

• Forfás
  

  Forfás’ Business Intelligence System (BIS) Environment comprises of a number of Oracle based components. Forfás is self sufficient in the day-to-day management of this critical application. However, there are times when Forfás requires the flexibility to draw support from additional, experienced Oracle resources. In seeking a solution to this problem Forfás decided that Fujitsu had the capacity to support Forfás in terms of meeting both their current and future business needs.

  Industry: Government; Client Name: Forfás; Region: Ireland;

• Fujitsu Unicentre
  

  Prior to 1999 the desktop and server environment of Fujitsu (then ICL) was managed by a number of different vendor products with disparate solutions for security, server management, software delivery and inventory management. By standardising on CA Unicenter and eTrust Antivirus Fujitsu has achieved cost savings of up to £2.8 million over 3 years.

  Region: Ireland;

• Health Protection Surveillance Centre
  

  In 1998 Ireland’s Health Protection Surveillance Centre (HPSC) was set up to monitor and control the spread of infectious diseases within the population. Their objective was simple, “Improve the health of the Irish population by the collection, interpretation and provision of the best possible information on diseases”. These activities are achieved through surveillance and independent advice, epidemiological investigation, research and training.

  Industry: Government; Client Name: Health Protection Surveillance Centre; Region: Ireland;

• Iarnród Éireann
  

  Iarnród Éireann is the national provider of rail transport in Ireland, delivering thousands of passengers to locations nationwide. In 1998, the International Risk Management Services report recommended the implementation of a centralised fault management system and planned maintenance regime.

  Industry: Government; Client Name: Iarnród Éireann ; Region: Ireland;

• IIB Bank
  

  IIB Bank chose Fujitsu to provide methods, tools and advice on managing strategic project and programme investments. .

  Industry: Financial Services; Client Name: IIB Bank; Region: Ireland;

• IIB Bank Plc
  

  Fujitsu designed and developed a reliable solution, to allow two sensitive IT systems within IIB Bank, to communicate securely and effectively.

  Industry: Financial Services; Client Name: IIB Bank Plc; Region: Ireland;

• International Rugby Board (IRB)
  

  The International Rugby Board (IRB) is the world governing and Law making body for the game of Rugby Union. Recognising the need to have a powerful on-line presence the IRB turned to Fujitsu to provide them with the necessary tools, technologies and skills to deliver updated and enhanced web technology and services and to deliver new and enhanced internal IT applications.

  Industry: Diversified Services; Client Name: International Rugby Board (IRB); Region: Ireland;

• The Courts Service (Ireland)
  

  The Courts Service wanted to modernise its information and communications infrastructure and decided that the skills and expertise to do this did not exist within the service.

  Industry: Government; Client Name: The Courts Service (Ireland); Region: Ireland;

• The Courts Service (Ireland)
  

  The Courts Service wanted to modernise its information and communications infrastructure and decided that the skills and expertise to do this did not exist within the service.

  Industry: Government; Client Name: The Courts Service (Ireland); Region: Ireland;

• The Department of Social and Family Affairs
  

  In 2000, The Department of Social and Family Affairs (DSFA) decided to embark on a Service Delivery Modernisation programme, in order to transform the way in which it delivered services to its customers. Fujitsu was contracted in January 2001 to design, develop and implement the new solution and to deliver the first application.

  Industry: Government; Client Name: The Department of Social and Family Affairs; Region: Ireland;

• The Department of the Environment - Government case study
  

  Fujitsu designed a solution to achieve the department’s vision to create business components as the basis for building flexible and responsive business applications.

  Industry: Government; Client Name: The Department of the Environment; Region: Ireland;

• The Marine Institute (CMS)
  

  Fujitsu were engaged to develop a new web portal using Microsoft CMS giving user’s access to Marine Data Services.

  Industry: Government; Client Name: The Marine Institute (CMS); Region: Ireland;

• The Marine Institute (Irish Spatial Data Exchange)
  

  “Actively sharing data with other marine research Organisations is the most effective way to ensure best use is being made of the data being collected around Ireland" John Evans, IT Manager, The Marine Institute.

  Industry: Government; Client Name: The Marine Institute; Region: Ireland;

• Woodie's DIY
  

  Ireland's leading DIY and gardening retailer wanted to take the next step in online retailing. With Fujitsu’s assistance and web implementation skills, the company has developed an online retail site that has helped Woodie’s to widen its customer base and maximise sales to existing customers.

  Industry: Retail/Wholesale; Client Name: Woodies DIY; Region: Ireland;

• Case study, Vodafone. Q-MATIC solution
  

  Vodafone required a system to improve the management of customer flow through the store. Q-MATIC, the world leader in queue management systems, was selected as the preferred solution. As Vodafone’s managed IT-service provider, this is installed and managed by Fujitsu.

  Industry: Retail/Wholesale; Client Name: Vodafone. Q-MATIC solution; Region: United Kingdom;

• Case study, Swedbank - Desktop Managed Service
  

  Having collaborated in various ways for more than 30 years, Fujitsu was one of two companies originally chosen to provide a managed desktop service. However, Swedbank decided to consolidate the service delivery with one supplier and chose to work with Fujitsu.

  Industry: Financial Services; Client Name: Swedbank; Region: Sweden;

• Case study, Reuters - Information Services and Technology
  

  Following an extensive competitive evaluation, Fujitsu was awarded the Information Services and Technology (IS&T) contract to provide 24/7 support for Reuters’ line of business applications and around 4,000 Reuters staff in the UK. The Global Service Desk is also complemented by on-site desktop support to manage incidents, problems and IMACS.

  Industry: Financial Services; Client Name: Reuters; Region: United Kingdom;