Dublin Airport Authority

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Dublin Airport Authority ERP

Dublin Airport Authority initiated a Business Support Programme (BSP) to help reduce the system, business process and data constraints that the business support functions operated under.

The Challenge

Dublin Airport Authority is an Irish state owned company with responsibility for the operation, management and development of Dublin, Shannon and Cork Airports. Operating on a fully commercial basis, the group vision is to be a premier Irish international airport owner and operator.

In recent years, Dublin Airport Authority faced major challenges as it attempted to grow its business, both from the changing nature of the airline industry and from increasing regulation. In responding to these challenges Dublin Airport Authority needed to address the constraints under which its business support functions operated.

These included:

• Systems that were not integrated and lacked functionality to leverage efficiency;
• Business processes that incorporated duplication and were not in line with best practice;
• A lack of common data standards and ownership across the business, hindering the production of reliable, accurate and timely business management information for decision-making.

The Solution

Dublin Airport Authority initiated a Business Support Programme (BSP) to help reduce the system, business process and data constraints that the business support functions operated under. As part of this programme, Fujitsu were chosen to implement an integrated suite of Oracle Enterprise Resource Planning (ERP) Applications (supported by appropriate hardware and network infrastructures), and to support the launching of a Shared Service Centre in Shannon.

The Fujitsu approach to Oracle Application implementations included applying best business practices and introducing a common data model and standards within the Finance, HR and Procurement functions. Fujitsu also developed a comprehensive suite of business management reports.

The Benefits

The key benefits to Dublin Airport Authority of the Fujitsu approach to Oracle Application implementation:

Future Proof: By building the architecture on open industry standards, the highest possible degree of future proofing was provided. As new technologies emerge, replacement becomes easier.

Ease of use: In implementing the solution, Fujitsu developed the end user interface in a way that would make it as familiar to the users as possible. This resulted in faster acceptance of the application after implementation.

Efficiency : The use of a common data model and standards resulted in greater data integrity and a rationalisation of data records and databases. This, in turn, facilitated the production of a comprehensive portfolio of business management reports.

The Implementation

The Fujitsu implementation approach included the following:

Interfaces & Integration: Fujitsu developed ten major interfaces and integrations for this project covering Accounts Receivable, Project Costing, and Payroll;

Enhancements: Fujitsu specified, designed, built, tested and implemented in excess of 120 enhancements to the standard Oracle Modules;

Data Migration: Fujitsu migrated an extensive volume of data from the legacy systems to the new integrated Oracle applications;

Training: Fujitsu performed Training Needs Analysis, developed Training Plans, created custom-built Training materials, and subsequently managed and delivered the Training programme with Dublin Airport Authority to 300 staff across all of the airports nationwide;

Programme, Project and Delivery Management: Fujitsu were responsible for the successful planning, tracking, reporting, resource management, vendor management and completion of the programme.

The Challenge

Fujitsu is a worldwide leader in the implementation of Oracle-based solutions, covering strategic consultancy, application integration, and managed services. As an Oracle Global Alliance Partner, a member of the Oracle Partner Network and an Oracle Certified Partner, Fujitsu has full access to the latest Oracle technology, training and staff.