Terms and Conditions

LIMITED LOCAL WARRANTY FOR FUJITSU IMAGING PRODUCTS (“Warranty”)

This statement of Local Warranty describes the warranty provided by Fujitsu Asia Pte Ltd and contains information about the services to which you, the original purchaser (the “Purchaser”) are entitled.

If the Purchaser is not sure of the extent of the warranty, please ask for advice at the place of purchase.

Local Warranty Services of Fujitsu Asia Pte Ltd will be rendered upon valid warranty registration with complete warranty information within 7 days from date of purchase. The registration must be applied from the country of purchase in Asia and Fujitsu Asia Pte Ltd reserves the right to reject a registration without any explanation.

1. WARRANTY COVERAGE

Fujitsu Asia Pte Ltd (“FAPL”) offers limited local warranty on Fujitsu Imaging Products (excluding consumables) distributed by FAPL or through FAPL's authorized distribution channels that are within FAPL’s sales territories only. Purchasers are required to provide proof of purchase to demonstrate eligibility.

FAPL represents and warrants to the Purchaser that a Fujitsu Imaging Product at the time of sale and continuing within the warranty period listed below (“Warranty Period”) for the particular Fujitsu Imaging Product, will function properly under normal use, be free of defects in materials or workmanship, and conform to the Fujitsu Imaging Product specifications for that particular product. If the Product becomes defective during the Warranty Period, FAPL will at its options and as specified below, repair the Product with new or reconditioned components or parts.

Warranty coverage commences from the date the Purchaser purchased the Product. Please retain the sales or delivery invoice for clarification.

Labour can be carried out by FAPL or any of its appointed authorised service centre. For a list of the authorised service centre in FAPL territories, please contact the Fujitsu Asia Warranty Support Centre. Exact details of the warranty coverage, whether carry-in or onsite, should be stated clearly in the sale and purchase agreement with your local suppliers.

2. WARRANTY EXCLUSIONS

2.1 Pre-installed or Bundled Software

FAPL and its affiliates, suppliers, service providers, agents and resellers disclaim all warranties, conditions and representations, whether express, implied or statutory, with respect to software and documentation provided with the Product and licensed to Purchaser, its quality, performance, merchantability, or fitness for a particular purpose. FAPL and its affiliates, suppliers, service providers, agents and resellers do not warrant that the functions contained in the software will be uninterrupted, virus free or error free. The software and documentation are provided “AS IS”, except if expressly warranted by the licensor in the applicable software license agreement, and are subject to the terms and conditions of the software license agreement contained in or accompanying the software. Should the software or documentation prove defective, the Purchaser is assuming the entire risk as to its quality and performance as well as any costs associated with the servicing, repairing or correction. In no event will FAPL, its affiliates, suppliers, service providers, agents and resellers be liable for any damages including, but not limited to, direct, indirect, incidental, exemplary or consequential damages, loss of software, cost of software reconfiguration, loss of use or data, loss of profits, or interruption of business, resulting from any defect in the software or documentation caused, even if advised of the possibility of such damages.

2.2 Exclusions to the Warranty

Please note that FAPL will not cover warranty for Fujitsu Imaging Products not bought from an authorized distribution channel. FAPL provides no warranty for Fujitsu Imaging Product that exhibits physical damage or that falls under any of the following exclusions:

1. Product damaged during shipping, packaged or shipped not per FAPL Packaging and Shipping Guidelines.
2. Defects caused by the operation outside the usage parameters stated in the User’s Manual.
3. Product damaged by system during integration.
4. Malfunctions caused by misuse or abuse, by improper installation, operation or maintenance, by improper connections or peripherals, by use of non-Fujitsu spare parts, by service modifications or repairs performed by a person not authorized by FAPL, or by other conditions not arising from defects in product materials or workmanship.
5. Malfunction or failure caused by accidental or intentional damage, or Product damage caused by any circumstances beyond FAPL’s reasonable control.
6. Defects resulting from normal wear and tear.
7. All consumables supplied with Fujitsu Imaging Products.
8. Any transfer or assignment of ownership in the Product to any third party. The Warranty is provided only to the Purchaser as the original purchaser.
9. Non-Fujitsu parts, associated equipment and third party peripherals, memory expansion cards, PC cards or accessories.
10. Product damaged because the shipping restraint has not been removed.
11. Product that has been defaced (such as label alterations, serial number missing, serial number no longer discernible, serial number invalid).
12. Product with warranty labels removed or destroyed.
13. Product damaged due to lack of ESD protection.
14. Product purchased outside the sales territories of FAPL.
15. Non-bundled software.
16. Product determined to be stolen or scrapped or other exclusions as published from time to time online at sg.fujitsu.com/scanner.

FAPL provides no warranty for products purchased through unauthorized or foreign distribution channels; purchasers of such products must seek warranty coverage, if any, through the purchasing source. FAPL provides no warranty for products that are purchased through OEM or otherwise as part of a third party manufacturer's product or system; purchasers of such products must seek warranty coverage, if any, through the purchasing source. FAPL shall return product that is not covered by warranty to purchaser by collect freight. FAPL may revise these exclusions from time to time.

3. WARRANTY SERVICE

FAPL offers the Purchaser a Warranty Service on parts only, provided that the fault has occurred under the operation of the Product as described in the User’s Manual. It is the Purchaser’s responsibility to operate the Product in environments conforming to specifications for the Product covered by this Warranty, and to follow all operating and routine maintenance procedures specified in the Product Documentation.

Parts removed from a Product during Warranty Service will become the property of FAPL. Fujitsu spare parts used during the Warranty Service assume the remaining warranty coverage of the Product they are used on.

The Product shall be considered as repaired when it fulfills tests performed according to the original Product specifications. It is the Purchaser’s responsibility to remove any options, features, parts, alternations and attachments not under the Warranty Service before any servicing works begin. Service and turnaround time depends on the country and the Product.

For carry-in warranty, all transportation, custom duties (if any) and insurance cost of the Product to/ from the designated service centres are to be covered by the Purchaser.

3.1 TO OBTAIN WARRANTY SERVICE

Should the Purchaser’s Product become defective within the Warranty Period, contact the local supplier or Fujitsu Asia Warranty Support Centre. Your local supplier’s company stamp and the Fujitsu Asia Warranty Support Centre contact details are available at the back of Local Limited Warranty booklet. When contacting the Fujitsu Asia Warranty Support Centre, the following information is required:

1. The name, address, postal code, email address and contact number of the Purchaser.
2. The model name, product code and serial number.
3. A brief description of the problem.
4. Proof of Purchase (A copy of the original sales invoice)

When returning the Product to your local supplier or FAPL, please note that the following must be provided:

1. Proof of Purchase (A copy of the original sales invoice).
2. Product in proper packing as described in the Packaging and Shipping Guidelines.
3. Return address and contact details.

4. PACKAGING AND SHIPPING GUIDELINES

Purchaser must ship all warranty returns in careful compliance with the Packaging and Shipping Guidelines. Failure to do so will void the Fujitsu Imaging Product's warranty. FAPL advises the Purchaser to keep the original box and packing materials for storing or shipping. Prior to shipment, Purchaser must remove and retain all "add-on" items, (i.e. adapters, cables, software, manuals, etc.). FAPL does not accept responsibility for these items and they will not be returned with the repaired or replacement Fujitsu Imaging Product. Purchaser must return only the bare Fujitsu Imaging Product. All Products should be returned to FAPL in the original shipping container, or an authorized packaging box for the units being returned. The Fujitsu Imaging Product must have the shipping restraint installed before it is shipped. When the original packaging is not available, the preferred method is the use of foam inserts to enclose the Product completely on all surfaces (2-in. foam/surface). Each individual item must be placed in its own anti-static bag. A corrugated container with a minimum bursting rating of 200 PSI must be used. Ratings are generally located on the bottom of containers. If foam inserts are not available, do NOT use "peanut" packaging filler material, as this will not support and stabilize the Product during transit and will void the warranty.

FAPL is not responsible for Product lost or damaged during shipment. All Products being returned for limited warranty repair or replacement must be sent freight prepaid. Shipments not properly identified will be refused.

FAPL may revise these guidelines from time to time.

5. DISCLAIMER AND LIMITATION OF LIABILITY

The warranties stated herein are in lieu of all conditions and warranties, express, implied, or statutory, including but limited to any implied conditions or warranties of merchantability or fitness for a particular purpose on the part of FAPL and its affiliates, suppliers, service providers, agents and resellers. All implied or statutory conditions and warranties to the extent that they cannot be excluded are limited as set forth herein. If the product is defective in materials or workmanship, the Purchaser’s sole and exclusive remedy shall be repair or replacement as provided above. However, if that remedy fails of its essential purpose, FAPL reserves the right to exchange with an identical or functionally identical product. Except to the extent prohibited by law, FAPL and its affiliates, suppliers, service providers, agents and resellers shall not be liable for any damages including, but not limited to, direct, indirect, incidental, or consequential damages, lose of use or data, loss of profits, or interruption of business, whether such alleged damages are based on warranty, condition, tort, or contract (even in the nature of breach of fundamental term). FAPL shall not be responsible for any loss, damage or delay caused directly by fire, explosion, lightning strike, civil unrest, war, earthquake, riot natural calamity, rebellion, sabotage, act of God or any other cause beyond the control of FAPL. The Purchaser hereby waives all or any claims to compensation monetary or otherwise which the Purchaser may be entitled to and shall agree to accept any compensation whatsoever by way of additional repairs or otherwise which FAPL in its absolute discretion may deem fit to offer. Except to the extent prohibited by law, the Purchaser as the original purchaser is only entitled to this exclusive written limited warranty.

All rights to final interpretation for terms and conditions herein belong to FAPL.

6. CONFIDENTIAL INFORMATION

THIS WARRANTY DOES NOT CREATE A RELATIONSHIP OF CONFIDENCE BETWEEN YOU THE PURCHASER AND FAPL OR ITS AFFILIATES, SUPPLIERS, SERVICE PROVIDERS AND RESELLERS. ANY CONFIDENTIAL INFORMATION SHOULD BE REMOVED PRIOR TO THE RETURN OF ANY PRODUCT TO FAPL. FAPL AND ITS AFFILIATES, SUPPLIERS, SERVICE PROVIDERS AND RESELLERS SHALL NOT BE RESPONSIBLE FOR ANY DISCLOSURE OF CONFIDENTIAL SOFTWARE PROGRAMS, DATA OR OTHER INFORMATION STORED OR USE ON ANY MEDIA OR PART OF ANY PRODUCT RETURNED TO FAPL OR ITS SERVICE PROVIDERS FOR WARRANTY SERVICE OR OTHER REPAIR, INCLUDING BUT NOT LIMITED TO ANY LOSS OR DAMAGE CAUSED BY SUCH DISCLOSURE OF CONFIDENTIAL INFORMATION.

7. GOVERNING LAW

Where the Purchaser has taken delivery of the Product in any other country, this warranty shall be governed by the laws of the Republic of Singapore