Fujitsu SolutionContract provides support for solution infrastructures from Fujitsu Technology Solutions. It take into account the fact that solution infrastructures consist of hardware, software and possibly network products, often from various vendors.
The Fujitsu SolutionContract comprises proactive and reactive maintenance & support services and covers all hardware and software components of the solution infrastructure.
One proactive service element is the System Health Check which analyzes the components of the solution infrastructure and compiles the results in a report, which is presented to the customer by a Technical Account Manager.
For Fujitsu SolutionContract, several service level options are available to meet customers’ requirements.