- Consolidate service contracts
- Consolidate telephone numbers
- Consolidate service reports
- Make the invoicing of services more flexible
- Standardize service level agreement
- Automate asset maintenance
In heterogeneous and often complex internationally distributed environments, the hardware and software service providers need to be precisely coordinated. Fujitsu Managed Maintenance meets this challenge. It supports you in controlling the service contracts in your multi-vendor environment more efficiently, defining clear service responsibilities, coordinating maintenance services, executing them and, if requested, assuming full responsibility for seeing that the Service Level Agreements (SLAs) with various vendors and service providers are fulfilled, even on a global basis.
Together McDonald’s and Fujitsu have developed the CARE programme – a team of dedicated engineers who proactively support each restaurant to increase uptime.
AOK’s Hannover data center has benefitted from considerably increased reliability since the introduction of Fujitsu DCMA. The administrators can now intervene early to prevent errors. Almost all of the server and network components at the Hannover data center have now been added to the monitoring system with Fujitsu DCMA.
Weta Digital is a five-time Academy Award® winning visual effects and digital production services facility based in Wellington, New Zealand. Its reputation for creativity and delivery keeps it in high demand with some of the world’s leading film studios, and film credits include The Lord of the Rings trilogy, Rise of the Planet of the Apes, Avatar and The Adventures of Tintin.