Fujitsu to Further Optimize and Streamline Technology Processes for Finnish Defense Company Patria
- Fujitsu is providing Patria and its subsidiaries with managed end user services to support 2,500+ users
- Fujitsu’s support enables Patria to meet strict national security requirements, apply management methods for continuous quality improvement, and manage costs
- The two companies will collaborate closely to co-create streamlined operations processes
The agreement represents a two-year contract extension of the existing long-standing relationship between Fujitsu and Patria which started in 2008. The collaboration has already seen a significant reduction in lead times for Patria’s IT support requests as well as additional benefits derived from streamlined IT processes.
As Patria is a defense and aerospace contractor, partially owned by the State of Finland, ensuring the security of end user devices is critical. Fujitsu will assume responsibility for the control of user access. In addition Fujitsu will provide service desk and on-site support services across all Patria sites including those located in Tampere, Hämeenlinna, Riihimäki, Jämsä, and the group’s headquarters in Helsinki.
Fujitsu will deliver Patria’s end user services in line with the defense organization’s IT management model which is based on Lean¹
principles, Six Sigma²
methods and continual improvement. Service implementation will also be fully compliant with the stringent security demands set by Finland’s National Security Auditing tool, Katakri³
, which is designed to ensure that organizations have adequate security arrangements in place to prevent the disclosure of classified information.
Sari Torkkola, CIO at Patria, says: “Our goal is to constantly improve the quality of our end user ICT services while minimizing costs. After conducting a competitive bidding process to find a trusted partner for our IT end user support services, we decided to renew our agreement with Fujitsu as we have been impressed by the quality of services delivered to date and the team’s dedication to constant improvement. This new phase of our successful cooperation will focus on optimizing our operations. By partnering with Fujitsu, quality improvement will continue to be a vital part of our day-to-day cooperation.”
Mikko Lampinen, Head of Public Sector and Healthcare at Fujitsu in Finland, says: “Continuous service improvement is in the Fujitsu DNA. As a trusted partner, we constantly evaluate the service we deliver to ensure that it continues to be the best fit for our customers’ businesses. We take a strong co-creation approach - first we evaluate a customer’s requirements, then we collaborate to identify the optimum solution. We also constantly reassess the situation to identify possible areas for improvement. This approach enables our customers to realize productivity gains and cost savings by adopting efficient, modern end user computing services that can support all end user workstyles.”
Notes to editors
Lean is a way of working that creates value for customers, eliminates waste, and builds a culture of continuous improvement. Lean is about persistently striving towards excellence in everything people do, about understanding what matters to customers, and finding better ways to deliver it. Essentially, lean is centered on making obvious what adds value by reducing everything else.
Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service.
Katakri is the Finnish authorities’ auditing tool, designed to be used to assess an organization’s ability to protect the authority’s classified information. Katakri brings together the minimum requirements which are based on national legislation and international information security obligations.
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$41 billion) for the fiscal year ended March 31, 2016. For more information, please see http://www.fujitsu.com.
About Fujitsu EMEIA
Fujitsu enables customers to capitalize on digital opportunities with confidence, by helping them to balance robust ICT and digital innovation. Fujitsu’s full portfolio of products, solutions and services gives its customers a competitive advantage in the era of digital transformation. In Europe, the Middle East, India and Africa (EMEIA) the company employs more than 29,000 people. For more information, please see http://www.fujitsu.com/fts/about/
Fujitsu Finland Oy
Communications Director Satu Pelttari
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Date: 19 December, 2016