1 Omnichannel Retail in Europe: Strategies, Challenges & Measuring Success. Pierre Audoin Consultants (PAC), the leading independent European research and consulting firm for the software, IT services and digital transformation industry, undertook this research in May and June 2015, supported by a number of sponsors including Fujitsu. All participants in the study had a minimum of 500 employees, with 60 percent based in the three largest European countries: France, Germany and the UK. Other countries/regions included in the study were Benelux, Italy, Nordics and Spain. Further details can be found at: http://connectedretail.global.fujitsu.com/file-download/4137/MCS_Omnichannel_Europe_FullStudy.pdf
Fujitsu‘s international strength and continuous investment in technology innovation allows it to deliver consistent services to its customers. The company is committed to using its size, scope and experience as one of the world’s largest IT companies to deliver global capabilities with local responsiveness and know-how. This encompasses:
Fujitsu’s Connected Retail solutions cover the whole value chain – from store, warehouse and headquarter to the backbone in the data center. Fujitsu transforms the customer experience in stores and across channels, and has the retail solution intellectual property, process knowledge and integration skills to make a difference.
Connected Retail describes Fujitsu`s end-to-end retail offering that can bring about true business benefits which can enable retail & hospitality organisations to grow efficiencies, their customer base and their business through IT solutions that relate to and solve their current and future business challenges. Fujitsu prides itself on its reputation in the retail & hospitality sector and will build on its top three position in the market and continue to deliver a rapid, secure and agile service to all its customers.
Fujitsu works with retailers to help them master these challenges, using IT to take the customer experience and business efficiency to the next level. Building on a deep understanding of retailing gained over the past 30 years with more than 500 customers and 82,000 stores in 52 countries worldwide, Fujitsu’s mission is to deliver a differentiated customer experience that will increase sales, operational effectiveness and customer satisfaction for retail clients.
Fujitsu delivers high-performance, best-of-breed hardware solutions, integrated software applications and multi-vendor lifecycle support services to help retailers around the world deliver on their brand promise and operate more effectively.
Spanning front- and back office, this portfolio includes point of service, mobile and self-service solutions, end-to-end retail business applications including business analytics, customer loyalty and dynamic digital media, and a suite of managed IT services across the store, networks, applications and infrastructure.
Fujitsu is the emerging leader in cloud and the role of cloud technology and services for today’s retailers, in which the FUJITSU Cloud Initiative demonstrates how cloud underpins the three technology trends of mobile, big data and social to deliver business and social innovation as part of our wider vision of the Human Centric Intelligent Society.
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 159,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.8 trillion yen (US$40 billion) for the fiscal year ended March 31, 2015. For more information, please see http://www.fujitsu.com.
In Europe, the Middle East, India and Africa (EMEIA), Fujitsu is a leading information and communication technology (ICT) company offering a full portfolio of business-technology products, solutions and services, ranging from workplace systems to datacenter solutions, managed services, and cloud-based software and solutions. Fujitsu’s Vision is to enable a Human Centric Intelligent Society that creates value by connecting infrastructure, empowering people and creatively defining new forms of intelligence. In EMEIA Fujitsu employs approximately 28,000 people and is part of the global Fujitsu Group. For more information, please see: ts.fujitsu.com/aboutus.
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Date: 16 September, 2015