Ensuring reliable operation and support of around 5,000 servers and 1,500 databases worldwide, Cutting costs substantially, yet increasing the agility and quality of the IT services provided by the data centre and creating clear structures for competencies and responsibilities through a central service partner.
Delegation of responsibility to Fujitsu for global operation of the servers at the European Data Centre (EDC) and the operational integration of new hardware, databases and applications. A Guarantee of high-performance system operation as part of an ITIL-based model with defined service level agreements (SLAs). A significant cost optimisation by combining onsite services with extended off-shoring services on a 24/7 basis. And a quality assurance thanks to measurable and reportable SLAs and increased quality of processes through standardisation IT Infrastructure Library.