Standard Hardware Warranty Service
As an industry norm, customers expect to get warranty service as part of their hardware and infrastructure purchase. Fujitsu provides you the Standard Hardware Warranty Service which covers the first year service valid during office hours from 9-5pm, Monday to Friday.
Service Deliverables
- The following services are covered under the warranty period:
- Fault diagnosis - includes assessment of the probable cause of any system fault
- Fault resolution - includes the replacement of all faulty or defective components
- Preventive maintenance - periodic checking and cleaning of systems
- Call logging - your calls including the nature of system problems are logged accordingly by our call centre
- Timely dispatch of engineer to handle trouble-shooting
Customer Benefits
- Enjoy Fujitsu's excellent one-stop maintenance service
- Access to first-class Helpdesk service with regional capabilities
- Minimization of business interruptions due to hardware and software failures
- Assurance of high availability of systems
- Enhanced end-user productivity and satisfaction
- Comprehensive hardware and software operation visibility
- Availability of focused and up-to-date technology skills
