Helpdesk / Call Centre Service

Keeping you in close contact with us is one of Fujitsu's main trusts. We do this through our Helpdesk service which provides you a single point of contact that is geographic and platform-independent - the centre of our excellent service delivery management. Through this service, you are assured that system problems you reported were received, validated, recorded, resolved, and evaluated for performance quality.

The Helpdesk provides end-to-end call management to handle system problem and incident resolution. We also provide a single interface across all service activities as part of the agreement we signed with you. All services are available in local languages appropriate to the business requirement, allowing you to obtain localized service management with a global management view for all platforms, networks and applications. In some cases, we also offer training on customer specific applications, administrative, or customer service requirements.