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Service Architect

Job Title Service Architect
Responsibilities
  • Identifying clients’ requirements and lead presales opportunities for Managed Services architecture design, response content, financials, and identifying and mitigating deal risks from opportunity qualification through negotiation
  • Provides input into Go/No Go recommendations to the Managed Services management team
  • Deliver a well-defined set of service design documents in a timely manner presenting an end-to-end seamless service
  • Being strategically involved in service delivery and sales support to maximize and oversee results
  • Managing the end-to-end deal pursuit process and architecture cost elements to comply with internal business measure, profitability and risk management and competitive pricing
  • Support opportunities qualification, managing sales and customer expectations
  • Support producing new content including design documents, proposals and presales slide materials
Requirements
  • Degree holder in Computer Science or related disciplines
  • Minimum 15 years’ experience in IT industry with Managed Services (communications, network, data center, managed services) experience
  • At least 3 years’ Managed Services experience including wider solution design, solution scoping, quoting and selling with a managed services provider and/or IT infrastructure consulting firm
  • Experience in working contract documents including master agreements, adoption agreements and service levels
  • Proven track record of consultative selling and wider solution design; competency and business acumen to assess and qualify opportunities
  • Deep understanding of IT Service management and Service solutions, preferably with delivery experience, including automation and orchestration
  • Well versed in modern project management methodologies and infrastructure technology concepts
  • Strong understanding of Cloud and data center technologies, competitive offerings in the marketplace and landscape of cloud solution providers
  • Experience designing Global or multi-region services solutions is an advantage
  • Possess a can-do attitude, mature and can work independently
  • Strong customer focus with excellent negotiation and presentation skills
  • Excellent verbal and written communication (English & Chinese) and collaboration skills to effectively communicate with both business and technical audiences

Attractive remuneration package will be offered to the right candidate.  Please send full resume with expected salary via email hr@hk.fujitsu.com. Only shortlisted candidates will be contacted.  All information provided will be treated in strict confidence and used only for recruitment purposes.