Call Center Team Lead
| Job Title |
Call Center Team Lead |
| Responsibilities |
- Serving as the first point of contact for end users seeking technical assistance over the phone or email
- Performing basic troubleshooting through diagnostic techniques and pertinent questions
- Direct unresolved issues to the next level of support personnel
- Logging customer requests into the system and resolving or escalate to the appropriate support team
- Monitor and maintain the SLA of the tickets
- To assist Call Centre Manager to manage operations
- To review and evaluate service quality and effectiveness of call center agents
- To monitor real-time traffic patterns and deploy resources appropriately to meet service target
- To handle and resolve complaints and complex member enquiries
- To generate daily call performance statistics reports
|
| Requirements |
- Minimum Form 5 or Secondary School graduate with 3 years in supervisor level, preferably in call centre
- Banking industry experience will be an absolute in advantage
- Energetic and able to work under pressure
- Good Interpersonal Communication skill
- Excellent customer-service mindset, result orientated
|
Attractive remuneration package will be offered to the right candidate. Please send full resume with expected salary via email hr@hk.fujitsu.com. Only shortlisted candidates will be contacted. All information provided will be treated in strict confidence and used only for recruitment purposes.
