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  5. Robotic Process Automation supports DB Systel removing routine tasks and automating standardized processes

Robotic Process Automation supports DB Systel removing routine tasks and automating standardized processes

"The review, validation and optimization of the RPA services was similar to a change management process, which was professionally supported by the Fujitsu experts with in-depth and competent consulting services."

Robert Kacer, Product Owner RPA Solutions, DB Automation Center DB Systel GmbH.

Fujitsu assisted DB Systel GmbH with competent consulting services for implementing a strategy for robotic process automation (RPA).

Customer

DB Systel GmbH, headquartered in Frankfurt am Main, is a wholly-owned subsidiary of Deutsche Bahn AG (DB AG) and the digital partner for all group companies. Using a holistic, customer-specific offering, the company successfully promotes the digitalization of all DB AG companies in an integrative and value-creating fashion.

Challenge

DB Systel operates an RPA competence center that offers RPA services for internal DB customers. An IT partner was required to assist with the review, validation and optimization of the services.

Solution

Fujitsu supplied the licenses for the RPA software as well as an extensive advisory package, which comprised the development of IT service management processes, a review of the procedures for workflow development, the preparation of a reporting concept as well as the preparation and implementation of training workshops for RPA developers.

Benefit

  • Optimized and validated RPA environment
  • Exchange of experience with international RPA experts
  • Robotic automation of standardized processes
  • Reduced pressure on employees with the removal of cumbersome routine tasks
  • Increase in staff motivation and satisfaction

Download

CS_2019Jan_DB_Systel (937 KB)