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Note for using ScanSnap or ScanSnap applications on macOS Sierra

Note for using ScanSnap or ScanSnap applications on macOS Sierra


The following problems have been found.
Please find the conditions of occurrence, the affected models, and the workarounds for the problems.

  1. How can I safeguard my PDF files until a fix is provided?
  2. Some pages in the PDF files created on macOS Sierra are blank.
  3. PDF files created on macOS Sierra are broken when being linked with certain applications.
  4. Some pages in the PDF files created on macOS Sierra or earlier OS become blank when edited on macOS Sierra.
  5. Some pages are removed from the PDF files created on macOS Sierra or earlier OS when edited with ScanSnap Page Merger or Merge Pages of ScanSnap Organizer.
  6. When scanning both sides of cards with CardMinder on macOS Sierra, the data on the back side of the cards are not saved.
  7. Size of new PDF files created on macOS Sierra become larger than they should be.
  8. Size of the PDF files created on Mac OS earlier than Sierra becomes larger than the original when being edited on macOS Sierra.
  9. Files are not stored in Evernote and following message is displayed.
  10. Blank pages are printed occasionally.
  11. Images exported to certain applications are displayed as blank pages on the preview screen of the applications.
    (Note: This problem occurs only with previewing. The exported PDF files have no problems)
  12. Does this issue apply with ScanSnap on older Mac operating systems like El Capitan?
  13. Does this is issue apply to ScanSnap operating on Windows
  14. Does exporting content into the cloud impact this issue?
Fix Schedule for ScanSnap Compatibility with macOS Sierra



1. How can I safeguard my PDF files until a fix is provided?

Make a separate backup of your files so that you may safely transact with them knowing you have a copy.




2. Some pages in the PDF files created on macOS Sierra are blank.

[Affected Scanners] iX500, iX100, S1300i, S1100i, SV600
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Manager This problem has been fixed.
Install the update for ScanSnap Manager for Mac.
[Affected Scanners] ScanSnap Evernote Edition
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Manager Use the OCR function B&W, or Auto color detection A3 (17x11 in.) Excellent Select ‘Color’ or ‘Gray’ for the Color mode.

Or,

Do not select the concerned document size, image quality, or feature.

* An update for this problem is scheduled to be available at the end of October.



3. PDF files created on macOS Sierra are broken when being linked with certain applications.

[Affected Scanners] iX500, iX100, S1300i, S1100i, SV600
Application Operation Color mode Paper size Image quality Workaround
Scan to Evernote (Document)

Scan to Evernote (Note)

Scan to Google Drive
This problem has been fixed.
Install the update for ScanSnap Manager for Mac.
[Affected Scanners] S1500, S1300, S1100
Application Operation Color mode Paper size Image quality Workaround
Scan to Evernote (Document)

Scan to Evernote (Note)

Scan to Google Drive
Use the OCR function of ScanSnap Manager.

And,

Convert to Searchable PDF in [Application Settings]
B&W, or Auto color detection All All Select ‘Color’ or ‘Gray’ for the Color mode.

And,

Do not select [Convert to Searchable PDF] in the Application Settings.

Or,

Do not use the applications concerned.

* An update for this problem is scheduled to be available at the middle of October.



4. Some pages in the PDF files created on macOS Sierra or earlier OS become blank when edited on macOS Sierra.

[Affected Scanners] iX500, iX100, S1300i, S1100i, SV600, S1500, S1300, S1100
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Page Merger

Merge Pages of ScanSnap Organizer
All B&W, or Auto color detection All All Do not use the applications concerned.

* Correction to this problem will be announced in this web page as soon as it is available.
[Affected Scanners] SV600
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Organizer
  • Book Image Viewer
  • Newspaper Background Color Remover


All B&W, or Auto color detection All All Do not use the application concerned.

* Correction to this problem will be announced in this web page as soon as it is available.



5. Some pages are removed from the PDF files created on macOS Sierra or earlier OS when edited with ScanSnap Page Merger or Merge Pages of ScanSnap Organizer.

[Affected Scanners] iX500, iX100, S1300i, S1100i, SV600
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Page Merger

Merge Pages of ScanSnap Organizer
This problem has been fixed.
Install the update for ScanSnap Manager for Mac.
[Affected Scanners] S1500, S1300, S1100
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Page Merger All All All All Do not use the applications concerned.

* An update for this problem is scheduled to be available at the middle of October.



6. When scanning both sides of cards with CardMinder on macOS Sierra, the data on the back side of the cards are not saved.

[Affected Scanners] iX500, S1300i
Application Operation Color mode Paper size Image quality Workaround
CardMinder This problem has been fixed.
Install the update for CardMinder for Mac.



7. Size of new PDF files created on macOS Sierra become larger than they should be.

[Affected Scanners] iX500, iX100, S1300i, S1100i, SV600
Application Operation Color mode Paper size Image quality Workaround
Preview on macOS

ScanSnap Organizer

CardMinder

* Saving or editing files through one of the applications above.

ScanSnap Manager
This problem has been fixed.
Install the update for ScanSnap Manager for Mac.
Install the update for CardMinder for Mac.
[Affected Scanners] S1500, S1300, S1100
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Manager All B&W, or Auto color detection All All Select ‘Color’ or ‘Gray’ for the Color mode.

* An update for this problem is scheduled to be available at the middle of October.
[Affected Scanners] ScanSnap Evernote Edition
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Manager Use the OCR function B&W, or Auto color detection All All Select ‘Color’ or ‘Gray’ for the Color mode.

* An update for this problem is scheduled to be available at the end of October.



8. Size of the PDF files created on Mac OS earlier than Sierra becomes larger than the original when being edited on macOS Sierra.

[Affected Scanners] iX500, iX100, S1300i, S1100i, SV600, S1500, S1300, S1100, ScanSnap Evernote Edition
Application Operation Color mode Paper size Image quality Workaround
Preview on macOS

ScanSnap Organizer

CardMinder

PDF Converter for Mac

* Saving or editing files through one of the applications above.
All B&W, or Auto color detection All All Do not use feature concerned.

* Correction to this problem will be announced in this web page as soon as it is available.



9. Files are not stored in Evernote and following message is displayed.

scanning

[Affected Scanners] iX500, iX100, S1300i, S1100i, SV600
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Manager
  • Scan to Evernote (Document)
  • Scan to Evernote (Note)
This problem has been fixed.
Install the update for ScanSnap Manager for Mac.
ScanSnap Organizer
  • Scan to Evernote
Use Evernote Application which is downloaded from Mac App Store All All All Use either of the two workarounds below.

* Correction to this problem will be announced in this web page as soon as it is available.
[Affected Scanners] S1500, S1300, S1100
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Manager
  • Scan to Evernote
    (Document)
  • Scan to Evernote
    (Note)
Use Evernote Application which is downloaded from Mac App Store All All All Use either of the two workarounds below.

* An update for this problem is scheduled to be available at the middle of October.

Workaround 1:
Use the Evernote application downloaded from the Evernote’s official website.

Workaround 2:
Save scanned data into your computer through Scan to Folder or Scan to File, and then manually upload the image data to Evernote storage by using the Evernote application.




10. Blank pages are printed occasionally.

[Affected Scanners] iX500, iX100, S1300i, S1100i, SV600
Application Operation Color mode Paper size Image quality Workaround
Scan to Print of ScanSnap Manager This problem has been fixed.
Install the update for ScanSnap Manager for Mac.
Print of ScanSnap Organizer All B&W, or Auto color detection All All Do not use the applications concerned.

* Correction to this problem will be announced in this web page as soon as it is available.
[Affected Scanners] S1500, S1300, S1100
Application Operation Color mode Paper size Image quality Workaround
Scan to Print of ScanSnap Manager All B&W, or Auto color detection All All Do not use the applications concerned.

* An update for this problem is scheduled to be available at the middle of October.



11. Images exported to certain applications are displayed as blank pages on the preview screen of the applications.
(Note: This problem occurs only with previewing. The exported PDF files have no problems)

[Affected Scanners] iX500, iX100, S1300i, S1100i, SV600
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Manager
  • Scan to Folder
  • Scan to E-mail
  • Scan to Dropbox
  • Scan to Salesforce Chatter
  • Scan to SugarSync
  • Print
This problem has been fixed.
Install the update for ScanSnap Manager for Mac.
ScanSnap Organizer
  • Scan to E-mail
  • Scan to Dropbox
  • Scan to Salesforce Chatter
  • Scan to SugarSync
  • Print
All B&W, or Auto color detection All All Do not use the applications concerned.

* Correction to this problem will be announced in this web page as soon as it is available.
[Affected Scanners] S1500, S1300, S1100
Application Operation Color mode Paper size Image quality Workaround
ScanSnap Manager
  • Scan to Folder
  • Scan to E-mail
  • Scan to Dropbox
  • Scan to Salesforce Chatter
  • Scan to SugarSync
  • Print
All B&W, or Auto color detection All All Do not use the applications concerned.

* An update for this problem is scheduled to be available at the middle of October.



12. Does this issue apply with ScanSnap on older Mac operating systems like El Capitan?

No.




13. Does this is issue apply to ScanSnap operating on Windows?

No.




14. Does exporting content into the cloud impact this issue?

Some cloud vendors automatically alter digital content format in minor or major ways when coming into their service. We recommend making a backup of content before sending PDF into various cloud services outside the computer until a fix is provided.