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  7. Error Recovery Guide: fi-7180 / fi-7280 / fi-7160 / fi-7260

Paper Jam

When a paper jam occurs, one of the following error codes is displayed on the LCD of the operator panel.

J1:31 Paper jam (scanner)
J1:50 Pick error
J1:5A Paper jam (imprinter)

Remove the documents from the ADF in the following procedure.


ScanningCAUTION:

  • Do not use force to pull out the jammed document, and make sure to open the ADF first.
  • Be careful not to touch any sharp parts upon removing jammed documents.
  • Be careful not to get your accessories (e.g. ties, necklaces) or hair caught inside the scanner.
  • The glass surface may become extremely hot during operation.

  1. Remove all documents from the ADF paper chute (Feeder).
  2. Pull the ADF release tab towards you to open the ADF.
    If the imprinter (for fi-7160/fi-7180) is installed, open the imprinter first, then the ADF.

    Scanning

    a ADF release tab

    ScanningCAUTION:

    Be careful not to have your fingers caught when the ADF closes.

  3. Remove the jammed document.

    ScanningCAUTION:

    • Make sure to check the documents and the paper path thoroughly and remove all staples and paper clips as they cause paper jams.
    • Be careful not to damage the glass surface and the guides when removing documents with staples or paper clips.

  4. Close the ADF.
    If the imprinter is installed, close the ADF first, then the imprinter.

    Scaning


    ScanningCAUTION:

    • Confirm that the ADF is closed properly. Otherwise, the document may not be fed into the ADF.
    • Occasionally when scanning is complete or canceled, documents may remain in the ADF without any error message displayed. In that case, remove the documents by following the above steps 1 to 4.
    • Be careful not to have your fingers caught when the ADF closes.



If paper jams occur frequently, check the following points and take measures accordingly.

 

Do the documents meet the requirements? No

Scanning

Use documents that meet the requirements described in "Documents for Scanning (ADF)".
ScanningYes
Did you fan the documents before loading them in the ADF paper chute (Feeder)? No

Scanning

Fan the documents by referring to "How to Fan Documents".
ScanningYes
Are the brake rollers and pick rollers installed correctly? No

Scanning

Install the brake rollers and pick rollers correctly.
ScanningYes
Are the brake rollers, pick rollers and ultrasonic sensors clean? No

Scanning

Clean the brake rollers, pick rollers, and ultrasonic sensors.
ScanningYes
Are the brake rollers and pick rollers worn out? Yes

Scanning

Replace the brake rollers and pick rollers.
ScanningNo
Is there any foreign matter in the paper path? Yes

Scanning

Remove any foreign matter from the paper path.
ScanningNo
Contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.

 

If the problem persists, load the documents in the following procedure.

  1. Align the edges of the documents.

    Scanning

  2. Hold both ends of the documents and flex them back and forth.

    Scanning

    Slightly displace the top edges at an angle.

    Scanning

  3. Load the documents in the ADF paper chute (Feeder).

    Scanning