FAQ: ScanSnap S1500 / S1500M

Compatibility Status

Click on the software for compatibility information.

1. Windows® 7
2. Mac OS X v10.7 (Lion)
3. Mac OS X v10.6 (Snow Leopard)
4. Microsoft® Office 2010
5. Microsoft® Office for Mac 2011
6. Microsoft® SharePoint® Server 2010

Important FAQ

1. "Scan to Google Docs(TM)" function does not work.
2. Where can I go to ask about the software that comes bundled with ScanSnap?
3. What should I be careful of when I connect the USB cable?
4. The ScanSnap icon status in a taskbar indicates "Not Communicating" even when I have the paper feed guide open, so I can't make any scans. (Windows users only)

Other FAQ

Click on the topic that you have a question about.

1. Before you buy
2. When setting up your scanner
3. Once you have started
4. Scan to Office applications
5. Cloud linkage function
6. ScanSnap Carrier Sheet
7. ScanSnap Organizer
8. Linking to mobile devices (the iPad, iPhone and iPod touch)
9. CardMinder
10. Others

Contact Us

If the above FAQ did not address your situation, please go to Country selection page for inquiries about ScanSnap.