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  7. Introduction of FAQ when purchasing "ScanSnap".

When setting up your scanner -QA1-

Q1. Should I take any precautions prior to connecting "ScanSnap" to a USB port?

A1. Prior to connecting the scanner to the USB, carefully review the following information.

  • Only use the USB cable that came with the scanner.
  • Wait 5 seconds after disconnecting the USB before connecting it again. Your scanner may not work properly if you do not wait this long before reconnecting it.
  • Do not unplug the power cable while the USB cable is connected. This may cause errors that will prevent the scanner from operating properly.
  • ScanSnap is supported via the following USB host controllers:

    • Intel 82371 AB/EB PCI to USB Universal Host Controller
    • Intel 82371 SB PCI to USB Universal Host Controller
    • Intel 82801AA USB Universal Host Controller
    • Intel 82440MX PCI to USB Universal Host Controller
    • SiS 7001 USB Open Host Controller
    • VIA USB Open Host Controller
    • NEC USB Open Host Controller
    • AMD 750 PCI to USB Open Host Controller