fi Series FAQ

1. What is the compatibility status of fi Series software with Microsoft® Office 2010?
2. What is the compatibility status of fi Series software with Microsoft® SharePoint® Server 2010?

1. What is the compatibility status of the fi Series with Windows® 7 / Windows Server® 2008 R2?

1. Why does a "Scan to Microsoft SharePoint" related error message appear when I turn on, or log into, my Windows® operating system running computer?
2. Why does a message telling me that I cannot use "Scan to Microsoft SharePoint" appear whenever I try to activate "Scan to Microsoft SharePoint" from a ScandAll PRO installed computer?

1. Do Fujitsu scanners work with Windows® XP?
2. Who do I call for support?
3. How does the scanner connect to the computer?
4. What kind of PC can I connect to my Fujitsu scanner?
5. Which operating systems work with my Fujitsu scanner?
6. What type of SCSI board can I use?
7. Can I use a USB to SCSI converter cable with Fujitsu scanners?
8. Do Fujitsu scanners support a resume function on laptop PCs?
9. Can I have multiple/other SCSI devices on the same SCSI bus as the scanner?
10. What is the maximum length of a scanner's SCSI cable?
11. What type of SCSI connector should be used?
12. What is the scanning speed?
13. Does the scanner support duplex scanning?
14. Can I scan documents of different sizes in the same batch using the ADF?
15. Are there any options available for Fujitsu scanners?
16. Can I scan a batch of documents without user intervention?
17. How can I develop applications to work with the scanners?
18. What do you suggest regarding maintenance service?
19. Where can I purchase the fi series scanner?
20. What is important when connecting a USB cable to the PC?
21. What is "ScandAll21"?
22. Can I scan photos using the ADF?
23. What is "Dropout color"?
24. Which models support the dropout color feature?
25. What are the IPC-3, IPC-3D, IPC-4D features?
26. Where is the power switch on the scanner?
27. Which weights of paper can be fed though the ADF?
28. What kinds of file formats does the scanner make?
29. Can I output scanned images to a printer?
30. Can I scan newspapers or magazines?

1. How can I get the latest driver?
2. How do I keep the scanner operating properly?
3. How do I set up the scanner on the driver's settings screen?
4. When I set a document into the ADF, the software automatically activates. How can I disable this function?
5. What are the cleaning cycles for all models?
6. I want to know the replacement cycle, replacement method and price of consumables.
7. Which part of the scanner needs cleaning and how do I clean it?
8. Who can I contact if something is wrong with the scanner?

-Installation & Connection-

1. What should I check if I cannot get a newly installed scanner to work?
2. What can I do when the following error messages appear?
3. The "Check" lamp lights when powering up the scanner.
4. Carrier does not move and make an unusual noise when powering up the scanner.
5. A message "unknown device found" appears whenever powering up the PC.
6. The scanner cannot be recognized when connected to fi-475PR (imprinter).
7. The scanner cannot be recognized when turning the power on with Windows2000.

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-Driver-

1. A message "ASPI manager not found" appears.
2. The error message "ASPI manager not found" still appears even after installing the correct ASPI manager.
3. When using the FUJITSU TWAIN driver Version 5.0 on Windows98, "Run Time Error" appears.
4. What is the ISIS™ driver?
5. I cannot install TWAIN driver and "Mini Driver not found" appears.
6. I cannot install TWAIN driver and "SCSIMAP.SYS not found" appears.

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-Scanning-

1. The scanned image is skewed.
2. The scanned image is pale.
3. The size of a scanned image is different from the original document when I print it out.
4. Paper JAM/Double feed problem occurs when using the ADF.
5. Unexpected stains or lines, which are not on the original document, appear.
6. The "Check" lamp lights when scanning documents.
7. "Device Error" appears and I cannot scan documents.
8. When scanning in 8-color/256-color mode with Adobe products (Acrobat etc.), the scanned image becomes black or an error message appears.
9. Duplex scanning with Adobe products (Acrobat etc.) creates the incorrect order images.
10. When scanning document by using Acrobat and save the scanned image as a PDF file, the file size becomes large.
11. When using fi-4860C/fi-4990C with KOFAX VRS3.0 (Mid-Volume Bundle), the scanner hangs up when TWAIN driver is installed.