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Manage and Maintain

Fujitsu Managed Network Solutions

Protecting your network shouldn't keep you awake at night or detract from core business activities. Get 24-hour system protection at our fully redundant, state-of-the-art Network Operations Center (NOC), located in Sunnyvale, CA and Richardson, TX. We offer multivendor network fault and performance monitoring features and connection services for communication and data networks. With a Fujitsu managed network solution, you achieve quicker times to market, simplify operations management, increase availability and improve cost efficiencies. Whether you need uninterrupted network protection or want to supplement your staff on nights, weekends or holidays, we offer the level of service you need.

Network Monitoring and Notification - Our network surveillance service can be customized for primary or supplemental monitoring, up to the 24x7x365 level. Engineers who monitor the network are specifically qualified on the types of equipment being monitored. We immediately notify your point of contact when any condition change occurs.

Fault Management - Fujitsu engineers are qualified to respond appropriately to any alarm or condition. Actions taken include troubleshooting, root cause analysis, fault correlation, isolation and diagnosis, in addition to resolution and restoration of full functionality.

Performance Management - We monitor and report on your network's effectiveness and equipment performance, based on QoS parameters.

Configuration Management - NOC technicians perform regular, remote memory backups on a per-NE basis. Our technicians also manage software updates and Product Change Notifications (PCNs).

Maintenance and Support Program

With a Fujitsu maintenance and support solution, you keep your network operating at peak performance, control your operations costs and protect your valuable equipment and software assets.
We offer flexible, comprehensive maintenance and support and network operations solutions to fit your specific needs.

Protect Your Valuable Investment

Our Maintenance and Support Program enables you to streamline operations and increase network reliability. Choose the amount of support you need to supplement your in-house resources, so that you maintain optimum performance while controlling costs.

We offer 7 x 24 x 365 technical assistance, providing reliable support whenever you need it. Plus, you can get additional peace of mind by choosing on-site technical support and advance hardware replacement (with either next business day or four-hour response times). With Fujitsu as your service and support partner, you dramatically increase operational efficiency and focus your resources on your core competencies and revenue-generating business activities.

Optional Network Maintenance and Design Plans

Several optional plans are available to cover your network maintenance and design needs. Ask your Fujitsu sales representative for details about these plans:

  • NETSMARTR 1500 Maintenance and Support Plan - Access to our technical support engineers, online resources, and the most current NETSMART 1500 software version available
  • Fujitsu Hosted EMS Maintenance and Support Plan - All the network management benefits of NETSMART 1500 Management System, without the need to purchase, administer and maintain your own EMS and server
  • NETSMART 2000 Maintenance and Support Plan - Software upgrades, technical support and exclusive content such as webinars and tutorials