Fujitsu delivers next level solutions for customers in a competitive environment. Leveraging the latest industry trends, advanced system development and business expertise, Fujitsu provides end-to-end integration services from planning to system operation.
Digitalization of Industries
As well as in horizontal functions such as marketing and workplace, digitalization is accelerating in industry specific business services.
Many organizations are bringing digital technology into the core of their business process. With digital technology, organizations are able to create intelligence out of data, differentiate their business, transform their business model by forming an ecosystem, and deliver customized experience unique to each individual customer. This orientation of their business around the customer blurs the boundaries of industries, and creates the digitalized place where customer experience and outcomes are co-created.
We call these places Digital Arenas. Organizations need to re-design their business structure for a new world of Digital Arenas. While they keep their core business process, organizations need to connect their services with other services through APIs and mash them up to create new customer experiences in an agile way. In a digital era, the number of effective connections and the strength of the digital ecosystem are the keys for a competitive strategy. The industry platform provides the environment in which a Digital Arena comes into play, and plays a key role in strengthening the connections and the ecosystem.
Creating New Services through Cross-industry Fusion
As the borders between industries are blurred, another approach to strengthen competitive advantage is to drive cross-industry cooperation. To achieve this requires multiple companies to adopt a co-creation approach. Fujitsu works with customers across all industries, and using our industry-based knowledge and technologies, we have developed a new services framework for co-creation. We call this Knowledge Integration in Action. Using this framework, various types of data are collected, ideas are created, and new services are developed in an agile way. By combining knowledge from different industries, a range of new cross-industry services are created.
Services, Products and Solutions
Business and Application Services
Fujitsu's Business and Application Services leverage innovation from the Fujitsu group and partners, delighting our customers via an industry led approach,with a focus around complex systems integration that enables our customers' digital transformation. In balancing new and existing technology commitments, our comprehensive business and application services are ideally placed to help customers successfully deliver their key transformation initiatives. Fujitsu provides a full range of application services to support the customers' development, integration, testing, deployment and ongoing management of both custom developed and packaged applications.
Business Consulting and IT Consulting
Through its approach to consulting Fujitsu drives greater strategic impact for clients, both within Digital and Robust IT. Fujitsu enables customers to achieve greater operational efficiencies, performance and maximize the ROI of current existing and planned IT implementations and business strategies. Fujitsu helps organizations to formulate strategies through services including business case development, road-mapping and assessment services. Fujitsu helps organizations understand what is the best technology to use to achieve business objectives, whilst understanding emerging technologies. Consulting services around technology include: IT Strategy and Effectiveness, Application Value Assessment, Data Center Assessment, and IT Service Management. Fujitsu manages every aspect of business change to ensure that the impact on an organization is minimal, and help to optimize business processes using LEAN and automated approaches. Throughout, Fujitsu uses a cost-effective output-focused consultancy approach called XpressWay which offers your organization maximum consulting impact at a cost controlled by you.
Application Development and Integration
Application Development and Integration Services help customers respond to change by defining and delivering application transformation projects. Fujitsu's experience in dealing with complex multi-vendor environments and emerging trends/technologies, ensures that projects are managed professionally and on budget. Offerings include: (Mobile) Application Development, Systems Integration, Application Modernization and Transformation, DevOps consulting and implementation, Cloud native application development, Rapid Application Development, Transformational Application Managed Services, and Testing.
Innovative Application Services
To help our customers benefit from digitalization, Fujitsu is rapidly expanding a range of innovative, vertical focused offerings to address specific industry challenges. Examples include Retail Analytics, Smart Ticketing for the transport sector and Augmented Reality for utilities.
Application Management and Outsourcing
Fujitsu recognizes that organizations have invested a lot in their current application landscape so we ensure that the investment is not lost and unlike many of our competitors Fujitsu does not singularly promote a technology. This enables organizations to create business value and agility, and to derive maximum value from the application landscape.
With the introduction of Transformational Application Managed Services (Transformational AMS) Fujitsu provides an end-to-end offering for supporting the application framework to ensure it meets the changing needs of organizations adopting digital technologies. Fujitsu is helping organizations to transform in this fast changing world through an integrated bi-modal approach which builds the bridge between the digital world and existing business operations. This includes proactive management of the global applications landscape, to keep the business running and up-to-date; innovations driven by business insights to identify and drive change, for greater business impact; and automation-centric transformation to enable the rapid realization of goals.
Business and Application Services
Fujitsu's Enterprise Applications services cover the design, development, configuration, implementation, rollout and ongoing management of solutions based on packaged ERP applications. Fujitsu provides scalable services for market leading software products such as SAP and Oracle, covering core business functions including finance, HR and supply chain management.
- SAP Services
Enterprises around the world have made significant investments in SAP applications that are recognized by customers as core or even motor for their digital journey. As a trusted SAP Global Partner for over 40 years, Fujitsu offers a complete range of tailored, future-proof SAP services that help customers simplify, innovate and grow. We are driving innovation across all areas of financial and operational performance–from cloud services via managed SAP operations to solutions and services.
- Oracle Services
With a 30+ year strategic relationship with Oracle, Fujitsu is a Global end-to-end Oracle Solution Partner with over 60 Specialization certifications across the Oracle stack that encompass Cloud, Hosting / Hardware, Systems Integration and Application Managed Support. Fujitsu balances the business requirements for Fast IT, digital transformation and cloud with existing technology commitments, to help customers successfully accomplish their key transformation initiatives with Oracle's leading technology and Fujitsu Oracle Innovation. Fujitsu and Oracle Cloud Applications transforms back office processes to make our customers more agile, efficient, attractive and profitable. In addition of customers across regions, Fujitsu has demonstrated expertise and knowledge to help our customers on their journey to cloud applications by transforming its own HR department across 38 countries with Oracle HCM Cloud Module.
- Intelligent Enterprise Services
Digital transformation and demographic challenges in the workforce mean organizations need to both adapt at pace, and utilize insights to power customer engagement and business operations. They will need to adopt new ways of working, within new organizational structures supported by more modern, flexible technologies. The Intelligent Enterprise Services covers Advanced Analytics, Collaboration Solutions, Enterprise & Web Content Management, and Case & Document Management supported by Business Intelligence, Social Intelligence and Secure Integration services. We leverage partner technologies like Microsoft Office 365 and Azure, alongside our own Fujitsu solutions such as Valo or CaseM.
- Software as a Service (SaaS)
Fujitsu offers implementation, configuration and integration services to support the delivery of market leading SaaS solutions including ServiceNow, Salesforce.com and Microsoft Office 365.
- Application Modernization and Transformation Services
Enabling customers to more easily migrate or modernize legacy applications to reap the benefits of cloud services, minimizing the risks and costs – and giving them greater flexibility for the future.
Application Transformation comprises :
- Application Assessment: discovery of application landscapes; identification and planning of applications modernization, cloud deployment and (business) process optimization opportunities
- Application Modernization: modernize legacy applications to future proof technology and platforms, utilizing the cloud without moving the entire application to the cloud - for instance, moving the front end or database.
- Application Migration: migrating entire applications to Hybrid cloud environments.
- Robotic Process Automation – automation and optimization of business processes and (human) application interactions
- Innovation – adoption of innovative technologies like Artificial Intelligence and Mixed Reality (Augmented and virtual reality)
Managed Infrastructure Services
Fujitsu's Managed Infrastructure Services provide a cost effective, reliable and flexible ICT infrastructure to customers. This infrastructure may be owned by the customer or Fujitsu. Our services comprise Data Center Services, End User Services, Service Desk, Technical Support Services, Cloud, and Network and Communication Services as well as Cyber Security Services.
Data Center Services
Fujitsu's Data Center Services provide our customers with the complete range of services to ensure their IT systems are fully operational for their users as well as to improve their IT flexibility, efficiency, performance and to reduce their costs. Our operational Datacenter Services comprise:
- Datacenter Outsourcing where we take on the responsibility for managing and transforming your services.
- Remote Infrastructure Management (RIM) for servers, storage and other Data Center and cloud hosted infrastructure.
- Managed Hosting for Cloud and non-cloud systems: backup and recovery services as well as Data Center network services.
- In addition Fujitsu has technical consultancy and project services that enable us to undertake assessment, advisory, migration and transformation projects for our customers - either as part of a wider outsource or as part of the customer's journey towards cloud infrastructure.
- As part of the transformation of customer infrastructure we provide FUJITSU Cloud Service K5. Designed for organizations that want a choice of services on demand, our K5 allows you to take any workload into the cloud – whether you need a trusted public, private hosted, private or a hybrid cloud environment.
- Fujitsu Cloud Service K5 also offers Platform as a Service (PaaS) capability to support migrating mission-critical applications to cloud, integrating new digital initiatives with existing IT systems as well as developing new cloud native applications. To help transition and transform applications we offer blueprinting, orchestration, native application development and API integration.
End User Services (EUS)
Fujitsu's End User Services enables organizations to create a truly digital workplace, by securely connecting people, data and applications in order to transform the way in which they work. Our managed service allows you to deliver a fully personalized and contextual user experience at scale. Using any enabled device and leveraging the best in consumer technology, employees can securely access the information they need anywhere, anytime. The result is a more agile, collaborative and productive workforce, creating the value your business needs, and a workforce that's ready to drive innovation rather than just keeping up with it.
Fujitsu's Digital Workplace is an integral part of our End User Services portfolio and brings together our workplace and support services into a harmonious whole. Our End User Services offerings encompass Desktop Managed Services, Virtualized Workplace Services, Enterprise Managed Mobile services and Workplace Productivity services. Regardless of the size and complexity of your workplace environment, we take a co-creative approach to help you find the right balance of performance, costs, and security to deliver a personalized and flexible workplace your organization needs.
Fujitsu's Next Generation Service Desk , the Social Command Center, delivers a user-centric, omni-channel support service that's powered by AI, virtual assistants and cognitive learning. Delivering a 24/7/365 support service covering everything your business needs from human resources to IT, through a single point of contact to empower users to self-serve and quickly get back to being productive. Fujitsu is a market leader with extensive experience in delivering support services on a global scale. We have 5 delivery center worldwide in Costa Rica, Malaysia, Poland, Portugal and the Philippines, delivering multilingual support covering more than 30 languages and in over 160 countries. And we use TRIOLE® for ServiceNow for our core set of service management processes and toolsets. Our Next Generation Service Desk makes use of and combines emerging technologies and perfectly aligns with your changing user demands. It can either be integrated into our End User Services portfolio, or if preferred, used as a standalone. In addition, you can balance cost and service by choosing either a dedicated or shared Service Desk, or you can combine elements of both.
Technical Support Services
Predictive and preventative, Fujitsu IT support perfectly aligns to your business priorities. Fujitsu is one of the largest IT support service providers in the world, with over 35 years of experience delivering technical support to customers around the globe. We understand that every business is different, which is why we have evolved our engineering services to deliver a more preventative and intelligent support services that is aligned to support your individual business needs. Our intelligent engineering services use data analytics to predict potential problems before they occur and prevent them from ever happening, to ensure your business remains up and running 24/7/365. In doing so we drive down incident rates, minimize issue resolution times, reduce downtime and deliver cost efficiencies. At Fujitsu, we recognize the negative impact outages can have on revenue, business reputation and customer satisfaction, which is why we have developed a support service offering that provides far more than the standard reactive delivery model. We continually look to improve and innovate, be this through our ConnectIT Bar service that provides end-users with a walk-up service delivered in Head Office locations, or through our CARE service*11 that provides dedicated expert engineers who deliver proactive issue resolution, training and support to retail locations. Fujitsu IT support includes multivendor hardware and software products, and specialized retail systems. Our Managed Rollout & Lifecycle Support Service delivers the right systems, to the right place, at the right time. This includes mass rollouts, automated or customized installations, de-installations, relocations and upgrades. Our rollout and project management expertize covers installation, localization analysis, system disposal, data migration and training.
*11 For details please see page 42 "Together McDonald's and Fujitsu have developed the CARE program / McDonald's UK
Fujitsu is the only Japanese vendor with a systematic software product lineup. Fujitsu integrates optimal systems according to customer needs and objectives, based on a core lineup of proprietary technologies and products combined with supplementary partner software products and open-source software.
- FUJITSU Software Interstage Business Operations Platform
This solution integrates multiple business systems using a web service, supports companies in developing new business processes. The solution has a wide range of features, including connectors that link existing SAP systems and other business packages as web services without requiring application revisions or connection add-ons, processes, data connectivity, and user interfaces. With this single solution, companies can build services that support new business processes.
- FUJITSU FlexFrame Orchestrator
Fujitsu's innovative FlexFrame Orchestrator solution enables operating SAP applications, databases and the SAP HANA platform easier, faster and more effectively. It simplifies the management of complex SAP environments, optimizes planning, operation and change management and reduces costs by up to 90% while increasing agility by up to 50%. Comprising most advanced orchestration and administration capabilities, FlexFrame Orchestrator is an optimized operational concept for the entire SAP landscapes.
Under the name of FUJITSU Integrated System PRIMEFLEX, Fujitsu provides a broad lineup of Integrated Systems. PRIMEFLEX encompasses factory-installed solutions which are ready-to-run and reference architectures which can be easily adjusted to customer-specific requirements. Both options are supplemented by truly attractive service offerings. (For a full description, please see the 'Integrated Computing' section.)
- FUJITSU Integrated System PRIMEFLEX for SAP Landscapes
FUJITSU Integrated System PRIMEFLEX for SAP Landscapes allows a rapid high-quality implementation of infrastructure for SAP applications and databases including new developments like S/4HANA. It is designed, delivered and supported as one product. The integrated FlexFrame Orchestrator software offers consistent and standardized administration of infrastructure, databases, and applications. This makes operation more reliable and dramatically boosts responsiveness throughout the business enterprise.
- FUJITSU Integrated System PRIMEFLEX for SAP HANA
PRIMEFLEX for SAP HANA is backed by 40 years of experience in delivering fast, secure, high availability implementations with optimized TCO, successfully reducing complexity. Fujitsu's SAP HANA expertise, infrastructures and services enable customers to fully exploit the potential of the SAP HANA platform (For more information, please see the 'Analytics' section.)
Our portfolio of FUJITSU Server PRIMERGY is comprised of different form factors, optimized for several workloads ranging from basic file server, collaboration and messaging platform support to high performance tasks. Regardless of what is in between: a perfect integration in existing infrastructures always plays a major role. Moreover, our PRIMERGYs are, next to ETERNUS Storage and powerful network, middle- and software elements, the solid foundation of our PRIMEFLEX solutions.
Fujitsu's long and comprehensive global experience means we have been able to develop expertise across a number of industries. Working together with customers we drive value by utilizing industry specific expertise.
Retail *Featured below
Energy and Utilities
Defense and National Security
Food and Beverage
Betting and Gaming
FUJITSU Retail Solutions
Fujitsu is delivering comprehensive value for over 500 retailers in 52 countries and powering over 82,000 stores worldwide. With more than 30 years' experience in retail and a broad portfolio of retail solutions backed by enterprise ICT products and services, we are focusing on three core capabilities that ultimately deliver retailers a differentiated customer experience under the ethos of 'Connected Retail'.
- Innovative retail solutions
To support and future-proof the customer experience in today's multichannel world; this includes Fujitsu Market Place - our omni-channel PoS application - and new solutions from our innovation labs around the world.
- Connected enterprise
Linking applications, information and communication within the store, between the front and back office, and between multiple vendors to deliver a seamless and integrated customer journey, including enterprise solutions, and outcome-based enterprise services.
- Global delivery
The assets and capabilities to deliver consistent cross-border solutions.
Intelligent Society Solutions
Utilization of ICT has gained popularity in social infrastructure fields such as Food, Agriculture, Health & Medical care, Transportation, Education and Energy. Aimed at addressing various social challenges in these fields, Fujitsu is continuously creating new value through innovative ICT such as cloud and mobility solutions.
- FUJITSU Intelligent Society Solution RFID and Sensor Solution
- FUJITSU Intelligent Society Solution Akisai
- FUJITSU Intelligent Society Solution SPATIOWL
Technical Computing Solution
Building on our long-standing history of innovation, 30 years of experience in the development of supercomputers and the exceptional depth and breadth of our offering, we provide the enabling technologies and services for a wide range of aerospace, meteorology, astronomy, healthcare and industrial projects. We have also teamed up with numerous prominent research agencies to design bespoke solutions for the most varied and challenging technical computing applications.
- FUJITSU Technical Computing Solution TC Cloud
Balancing economic, social, and environmental sustainability presents both opportunities and challenges for modern-day businesses. Organizations that understand the need to use their ICT innovatively while focusing on its optimization, resource and energy efficiency will gain from both a business advantage as well as social responsibility. Fujitsu helps your organization optimize the efficiency of its ICT equipment and data centers, saving you money and reducing greenhouse gas. Our Enterprise Sustainability services align your sustainability objectives with your business goals for sustainable growth.
- FUJITSU Enterprise Sustainability Consulting
- FUJITSU ICT Sustainability Framework
- FUJITSU ICT Sustainability Benchmark
Workplace Services (For a full description of 'Workplace Services', please see the 'Mobile' section.)
Infrastructure Solutions typically consist of various IT components and combine them to serve specific usage scenarios. Decades of experience and collaboration with leading software vendors have enabled us to offer platform-specific as well as platform-independent operating and management solutions and frameworks that provide best-in-class quality.