Case Studies
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Outsourcing Solutions

• Fujitsu Services Plus - Helping Arnott’s to transform its business
  

  Arnott's began its relationship with Fujitsu in 2002 as part of its drive to cut IT costs through outsourcing. The success of that arrangement meant Arnott’s soon deepened its partnership with Fujitsu to help fulfil other technology goals, including rolling out a new SAP enterprise resource planning system and customer relationship management and business-to-business platforms.

  Industry: Food & Beverage; Solution Area: Outsourcing Solutions; Client Name: Arnott's; Region: Australasia;

• BMI British Midland
  

  For BMI, delivery of continuous service improvement is underpinned by Fujitsu's approach to asset management and strategic planning. Fujitsu is bringing a commercial approach to managing IT and this involves much more use of metrics. They have introduced cost transparency and formal processes where none existed before

  Industry: Retail/Wholesale; Solution Area: Outsourcing Solutions; Client Name: BMI British Midland; Region: United Kingdom;

• Case study, The Highland Council. Ongoing IS strategy
  

  Fujitsu worked with the council to develop an ongoing IS strategy advising on the need for integration, security and authentication. As a result, the council adopted e-gif (Government Interchange Format). A crucial element of this strategy was the gradual integration of back and front office systems to enable customer Service Points to deal with a wider range of queries and transactions.

  Solution Area: Outsourcing Solutions; Application Development; Client Name: The Highland Council; Region: United Kingdom;

• Case study, WHSmith, outsource IT Operations
  

  WHSmith decided to outsource the management of its IT infrastructure, so it could concentrate its resources on developing its core business areas, rather than the technology and processes used to support them. Having conducted an extensive evaluation, WHSmith awarded the multi-year outsourcing contract, worth over £50 million, to Fujitsu in 2000.

  Solution Area: Outsourcing Solutions; Client Name: WHSmith; Region: United Kingdom;

• Post Office
  

  To cater for the needs of a small number of rural Post Office branches that are only open for a few hours each week, Fujitsu designed a unique mobile counter terminal, as well as a trolley-based terminal for use by sub postmasters who work from their own homes.

  Solution Area: Outsourcing Solutions; Wireless Solutions; Client Name: Post Office ; Region: United Kingdom;

• Case study, Allianz Shared Infrastructure Services GmbH - Outsourcing Partnership
  

  Allianz’s extensive IT infrastructure in Germany was being managed by its subsidiary, IT service provider Allianz Shared Infrastructure Services GmbH (ASIC). However, ASIC wanted to standardise, consolidate and streamline operations by forging a long term strategic partnership with an external vendor for the supply, installation, support and maintenance of Allianz’s desktop, network and telecommunication services in Germany.

  Industry: Financial Services; Solution Area: Outsourcing Solutions; Client Name: Allianz Shared Infrastructure Services GmbH; Region: Germany;

• Case study, The Moray Council, Scottish Schools Digital Network Glow
  

  Fujitsu suggested that The Moray Council adopt a benefits realisation approach to the deployment of Glow, so that its implementation plan was developed from the users' perspective and not treated as a purely technical challenge.

  Industry: Government; Solution Area: Outsourcing Solutions; Client Name: The Moray Council; Region: United Kingdom;