Case Studies
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Customer Relationship Management

• Banco de Oro implements CRM solution for its call center with Fujitsu Philippines
  

  Industry: Financial Services; Solution Area: Customer Relationship Management; Client Name: Banco de Oro (BDO); Region: Philippines;

• Staffordshire County Council
  

  As Staffordshire County Council was already using SAP’s Human Resources (HR), Finance and Procurement systems it chose to develop the Social Care systems using SAP’s Social Care and Customer Relationship Management (CRM) applications with electronic forms and workflow.

  Industry: Government; Solution Area: Application Development; Customer Relationship Management; Enterprise Resource Planning; Region: United Kingdom;

• ZOSHINKAI PUBLISHERS Inc. - Symfoware
  

  ZOSHINKAI PUBLISHERS Inc. efficiently built a new system using Symfoware Server and Symfoware Navigator that searches for potential customers who are interested in online study. The purpose was to extract potential target customers accurately from huge amounts of data accumulated in the core system's database. Accurate extraction of data not only improved the efficiency of direct mail, but reduced the cost of direct mail by accurately estimating beforehand the number of copies of brochures needed.

  Industry: Education; Solution Area: Customer Relationship Management; Client Name: ZOSHINKAI PUBLISHERS Inc.; Region: Japan;