Case Studies
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United Kingdom

• Advantica
  

  The virtual team of Fujitsu and Advantica people worked extremely well. The new email system went in smoothly and on time. The choice of Fujitsu and Microsoft Exchange is enabling staff to work productively and exchange information with ease and confidence.

  Industry: Energy & Utilities; Solution Area: Microsoft Solutions; Client Name: Advantica; Region: United Kingdom;

• Aeon
  

  Fujitsu was chosen to implement a new SCO solution, using technology based on its retail-hardened TeamPoS 3000 (TP3000) terminals, which are designed to withstand the rigours of highvolume checkout environments with easy serviceability.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• Airtricity
  

  For Airtricity flexibility from our supplier was key and Fujitsu at all times shared ownership for delivery of this key business transition, helping to rapidly build and deploy a mixed team of business and IT specialists to react to market change

  Region: United Kingdom;

• Airtricity - Managed Service
  

  Fujitsu has a proven track record in providing innovative and reliable IT consultancy and solutions, incorporating the best and most appropriate technology and methodologies that creates value for its customers by helping them to realise their business vision and deliver impeccable customer service.

  Region: United Kingdom;

• Aker Yards
  

  After evaluating a range of potential partners, including its three existing suppliers, Aker Yards decided to outsource the management of its entire IT infrastructure, including 1,400 desktop systems, to Fujitsu. In addition, Fujitsu also took over the hosting and day-today operation of its data centre services, including 150 existing servers located in its Turku yard.

  Region: United Kingdom;

• Allianz
  

  Allianz’s extensive IT infrastructure in Germany was being managed by its subsidiary, IT service provider Allianz Shared Infrastructure Services GmbH (ASIC). However, ASIC wanted to standardise, consolidate and streamline operations by forging a long term strategic partnership with an external vendor for the supply, installation, support and maintenance of Allianz’s desktop, network and telecommunication services in Germany.

  Industry: Financial Services; Region: United Kingdom;

• Alte Leipziger Unternehmensverbund
  

  Fujitsu Services is currently implementing an extremely challenging project for Alte Leipziger. So-called agents who work on site of the customer and who have performed a special training for this task are to install a proactive User Help Desk (UHD).

  Solution Area: Outsourcing Solutions; Region: United Kingdom;

• An Garda Síochána
  

  The project was a far-reaching programme of work which covered the full development life cycle from initial process definition through to supporting the live operation of the solution.

  Industry: Government; Region: United Kingdom;

• An Post
  

  An Post is the national postal service for Ireland and is owned by the Irish government. Fujitsu provides An Post with application outsourcing services to enhance the functionality and ensure the long-term reliability of the Staff Remuneration and Administration Management System (STREAMS).

  Region: United Kingdom;

• Arriva Trains Northern
  

  Fujitsu was chosen by Arriva to implement its ResultsChain-based Benefits Realisation solution, providing a visually powerful 'roadmap' of how objectives are achieved and dramatically improving business planning methods.

  Solution Area: Application Development; Region: United Kingdom;

• Association of Train Operating Companies (ATOC)
  

  ATOC agreed a five year, £13 million deal with Fujitsu to refresh, enhance and streamline the hardware and applications technology used by RJIS, so that it could be supported until at least 2014. It also had to have the capacity to handle an increase in workload, largely driven by a massive growth in online sales (25% year-on-year) and greater use of Ticket-on-Departure vending-style machines used to collect ticket.

  Industry: Transportation & Travel; Region: United Kingdom;

• Association of Train Operating Companies (ATOC): business consultancy
  

  RSP commissioned Fujitsu to develop an innovative new application called the Rail Journey Information Service (RJIS); a single source of information combining the timetables, fares, route planning, ticketing and transaction services.

  Industry: Transportation & Travel; Solution Area: e-Business/e-Commerce; Region: United Kingdom;

• Banco Espírito Santo
  

  Banco Espirito Santo implemented Fujitsu’s RBU-10 advanced Cash Management solution following an initial evaluation of Cash Management equipment from six companies.

  Industry: Financial Services; Solution Area: Financial Solutions; Region: United Kingdom;

• Barmer
  

  BARMER is Germany’s biggest health insurance company with 7.1 million policyholders. Their head office is in Wuppertal-Barmen, Germany.

  Region: United Kingdom;

• BERR - IT Infrastructure
  

  The Department for Business, Enterprise & Regulatory Reform (BERR) is the UK government department responsible for generating sustainable growth and productivity in modern Britain by supporting successful business, ensuring fair markets and promoting world-class science and innovation.

  Industry: Government; Region: United Kingdom;

• BERR - Matrix 2 knowledge management
  

  The application development work undertaken by Fujitsu for MATRIX 2 was not a straightforward upgrade as it involved a major integration and transition to a new set of tools, utilising an entirely different Oracle database schema and much closer integration with Microsoft Office.

  Industry: Government; Solution Area: Business Intelligence; Region: United Kingdom;

• BERR - Monitoring, Analysis and Evaluation of the business transformation
  

  Fujitsu, the prime contractor for BERR's IT Services, worked closely with the Department to develop a strategy and IT solution that would change the way business support operated. Monitoring, Analysis and Evaluation became the team's mantra and a key approach to the overall business transformation.

  Industry: Government; Region: United Kingdom;

• BERR - Storage Area Network (SAN) and archive solution
  

  In 1998 BERR, then known as the Department of Trade & Industry (DTI), awarded Fujitsu a 10 year contract, subsequently extended to 2014, under which Fujitsu took ownership of the Department’s existing IT assets and related services and responsibility for optimising operational performance.

  Region: United Kingdom;

• Berufsgenossenschaft für Gesundheitsdienst und Wohlfahrtspflege (BGW)
  

  Fujitsu was chosen from a number of well-known IT service providers. At that time, the BGW had been a customer of the IT service provider specialised in service & support, software development and system integration for many years. Fujitsu had been responsible for the hardware service at the BGW.

  Industry: Financial Services; Solution Area: Financial Solutions; Region: United Kingdom;

• BMI British Midland
  

  For BMI, delivery of continuous service improvement is underpinned by Fujitsu's approach to asset management and strategic planning. Fujitsu is bringing a commercial approach to managing IT and this involves much more use of metrics. They have introduced cost transparency and formal processes where none existed before

  Industry: Retail/Wholesale; Solution Area: Outsourcing Solutions; Client Name: BMI British Midland; Region: United Kingdom;

• Body Shop International
  

  The Body Shop International is a values driven retailer of high quality skin and body care products.With over 2,000 stores in 54 countries, including the UK, USA, Europe, Middle East, Africa and Asia Pacific, The Body Shop has a global reach, retailing over 600 products and 400 accessories.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Bolton Council: Oracle Enterprise Asset Management (EAM)
  

  Following discussions with Fujitsu, Bolton Council chose to use Oracle Enterprise Asset Management (EAM) – an integrated module within the eBusiness Suite. As a result, the solution would integrate seamlessly with the Council’s existing ERP and CRM solutions including Oracle TeleService, Field Service, Inventory, Purchasing, Accounts Receivable, Project Accounting and General Ledger.

  Region: United Kingdom;

• Bord Gáis
  

  Bord Gáis Eíreann was established under the 1976 Gas Act and it is their responsibility to transmit, distribute and support natural gas and electricity in Ireland. The company is a major player in Ireland’s gas market, supplying almost 500000 homes and 18,000 business customers.

  Region: United Kingdom;

• British Telecom (BT)
  

  British Telecom (BT) is one of the world's leading providers of communications solutions and services operating in 170 countries. It is also a key player in the global networked IT services market with a strong track record of winning and delivering big, complex contracts for large corporations and other organisations.

  Region: United Kingdom;

• British Waterways
  

  Following an extensive OJEC evaluation, Fujitsu was awarded a five year, multi-million pound outsourcing contract to takeover the management of British Waterways' IT infrastructure, including the provision of Helpdesk and Enterprise Management services.

  Industry: Transportation & Travel; Region: United Kingdom;

• BUPA
  

  Amdahl IT Services migrates BUPA's mission critical systems and transfers key data and skills in a critical server migration.

  Industry: Healthcare; Solution Area: Legacy Migration; Client Name: BUPA; Region: United Kingdom;

• Cambridgeshire and Northamptonshire Councils
  

  Cambridgeshire and Northamptonshire County Councils entered a ground-breaking tripartite partnership with Fujitsu to create a unique ERP shared service.

  Region: United Kingdom;

• Caminhos de Ferro Portugueses
  

  Caminhos de Ferro Portugueses (CP) was set up as a State Owned Enterprise in 1975 to manage the railways in Portugal. Changes in domestic and community legislation led to the transport services and the infrastructure management being separated in 1997.

  Region: United Kingdom;

• Canllaw Online
  

  Having secured funding from a range of private and public sector sources, Fujitsu and Canllaw Online established the CREDU (Welsh for “to believe”) project.

  Region: United Kingdom;

• Centrica
  

  Fujitsu and Centrica have enjoyed a long and successful relationship that can be traced back for over 30 years. In particular, Fujitsu was instrumental in Centrica’s business transformation from a monopoly to a fully competitive entity during the deregulation of the energy markets.

  Region: United Kingdom;

• Cheltenham and Gloucester
  

  Cheltenham and Gloucester has been using document imaging technology since the 1980s to capture, store and retrieve the large volume of documents used to support its mortgage business. After an extensive supplier evaluation, C&G chose Fujitsu to design and implement the new document imaging system

  Industry: Financial Services; Solution Area: Content Management; Client Name: Cheltenham and Gloucester; Region: United Kingdom;

• Citizenship and Migration Board, Estonia
  

  Following an extensive procurement process, Fujitsu (previously known as AS Mandator Estonia) won a contract to design and implement the new national visa (N-VIS) system, as well as updating the underlying IT architecture.

  Region: United Kingdom;

• Cora
  

  Fujitsu proposed deploying its U-Scan self-checkout system alongside Cora’s traditional tills. U-Scan is a fully automated checkout solution, which enables hypermarket customers to scan their purchases interactively by themselves and also to pay for them automatically, in cash, by bankcard or Cora Card.

  Solution Area: Retail Solutions; Region: United Kingdom;

• Courts Service, Ireland
  

  Established in November 1999 following the enactment of the Courts Service Act of 1998, the Courts Service’s remit includes providing support services to the judges and information to the public, managing and maintaining court buildings, and providing facilities for users of the courts. There are approximately 1,100 court users and approximately 120 judges that use the Courts Service support systems.

  Industry: Government; Region: United Kingdom;

• Department for Children, Schools and Families (DCSF)
  

  The Department for Children, Schools and Families (DCSF) is responsible for all policy affecting children and young people, as part of the Government’s aim to deliver educational excellence.

  Region: United Kingdom;

• Department for Environment, Food and Rural Affairs (DEFRA)
  

  The Pesticides Safety Directorate (PSD), an executive agency of the Department for Environment, Food & Rural Affairs (DEFRA) and the Health and Safety Executive (HSE) are both jointly responsible for the issuing of an approval (or license) allowing a specified use of a pesticide by the applying farmer.

  Industry: Government; Region: United Kingdom;

• Department for Work and Pensions
  

  On face value, The Department of Work and Pensions (DWP) would seem to epitomise this challenge: a huge organisation, with 105,000 staff, encompassing a number of different units and Executive Agencies. Added to this, Sir Peter Gershon’s Spending Review 2004 targeted the Department with signifi cant effi ciency gains.

  Industry: Government; Region: United Kingdom;

• Department for Work and Pensions (DWP) Shared Services
  

  Following a competitive tender, DWP Shared Services chose to engage Fujitsu, working closely with its Lean partner Unipart, to educate its senior management about Lean in order to obtain leadership commitment to the adoption of this approach.

  Industry: Government; Region: United Kingdom;

• Department for Work and Pensions - Oracle e-Business Suite
  

  An extensive review of potential solutions led DWP to choose Oracle’s e-Business Suite - a fully integrated, comprehensive suite of business applications designed to provide better business information for effective decision-making and optimal responsiveness.

  Industry: Government; Region: United Kingdom;

• Department of the Environment
  

  The responsibility for the quality of the environment, housing, roads, water and other related services in Ireland lies with the Department of Environment

  Industry: Government; Region: United Kingdom;

• Deutsche Bahn
  

  Deutsche Bahn (DB) has around 230,000 employees worldwide, based in 1,500 locations in 150 countries. Since being privatised in 1994, it has become the largest transport undertaking and the largest infrastructure enterprise in Europe and the second-largest transportation and logistics services provider in the world.

  Region: United Kingdom;

• Environment Agency
  

  Fujitsu had been chosen by the Environment Agency to develop the FWD system, so it was a natural partner to implement a benefits realisation strategy.

  Industry: Government; Region: United Kingdom;

• European Commission
  

  Following an extensive European procurement Fujitsu was awarded a new four-year IT services supply contract by DG RELEX worth 16.4 million (£13 million). Fujitsu won the contract because it submitted the most economically attractive bid in terms of value for money, based on both the quality of its services and its price.

  Industry: Government; Region: United Kingdom;

• Finstaship
  

  Finstaship chose to outsource the operation and ongoing support of its IT infrastructure and telecommunications services to Fujitsu, based on the use of its managed service operating model, called Patja in Finland. The agreement covers about 50 workstations at Finstaship’s offices in Helsinki and Turku and originally around 130 workstations onboard the ships of the Finstaship fleet.

  Region: United Kingdom;

• Forestry Commission
  

  Following a competitive tender through the government procurement catalogue, GCat, the Forestry Commission awarded Fujitsu a three year contract, with an option for two more years, to provide a UK-wide call logging and maintenance service.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• Fujitsu: implementing Lean tools and techniques
  

  In order to evaluate which Lean tools and techniques could be successfully incorporated and how, Fujitsu chose to run a pilot in its Customer Services organisation, which was led by consultants from Unipart, the UK's largest independent supplier of car and truck components and a leading exponent of the Lean methodology.

  Region: United Kingdom;

• Fujitsu Australia and New Zealand
  

  Fujitsu Australia and New Zealand has 2,700 employees and is a full service provider of information technology and communications solutions. From strategic consulting to application and infrastructure solutions and services, the company works with clients to consult, design, build, operate and support business solutions.

  Industry: Telecommunications; Region: United Kingdom;

• Fujitsu Finland
  

  Fujitsu Services Finland is a leading provider of advanced IT services and product solutions, with annual net sales of approximately 300 million euros. The company employs 1,800 people in Finland. As one of the its key capabilities is helping other organisations to mobilise their workforce and data, Fujitsu realised that the productivity of its own workforce could be improved by providing them with real-time access to e-mail and appointment scheduling.

  Industry: Telecommunications; Region: United Kingdom;

• Fujitsu Services: learning a valuable lesson in European collaboration
  

  With over 40 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Region: United Kingdom;

• Fujitsu Services - blackberry
  

  Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of £1.99 billion, (€2.86 billion) employs 15,200 people and operates in over 20 countries. One of Fujitsu’s core service offerings is the provision of services to mobilise an organisation’s workforce and data. However, Fujitsu recognised that it needed to evaluate how its own communication and management could be improved through the deployment of a mobile solution.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services – creating a culture of continuous improvement
  

  Fujitsu chose to work with Unipart, experts in Lean implementation with over 25 years experience and a leading exponent of the Lean methodology, to help it create ‘model lines’, which could be used to apply Lean tools and techniques to different service processes.

  Region: United Kingdom;

• Fujitsu Services – Customer Services
  

  First developed in the manufacturing industry, Lean is a systematic approach for identifying and eliminating waste or unnecessary activities through continuous improvement of the product or service in response to customer needs.

  Region: United Kingdom;

• Fujitsu Services - field maintenance services
  

  Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa. It has an annual turnover of £1.99 billion, (2.86 billion) employs 15,200 people and operates in over 20 countries. In order to provide customers with the highest quality support and maintenance, Fujitsu employs over 800 experienced engineers - the largest team of any UK IT supplier.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services - helpdesk offshoring
  

  Fujitsu Services Finland is a leading provider of advanced IT services and product solutions, with annual net sales of approximately 300 million euros. The company employs 1,800 people in Finland. As one of the its key capabilities is helping other organisations to mobilise their workforce and data, Fujitsu realised that the productivity of its own workforce could be improved by providing them with real-time access to e-mail and appointment scheduling.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services - Oracle Implementation
  

  In the late 1990s, Fujitsu Services (then ICL) instigated a project to implement a shared financial system based on Oracle modules across all business units. However, once the new system had been introduced, individual departments gradually introduced local modifications, with the result that, over time, the system was not being used consistently across the business.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services - Print Management
  

  Our approach to document output management has generated thousands of pounds worth of savings and slashed paper and energy use. It’s a powerful example of how our lean approach can combine technology and business understanding to improve service while also generating environmental gains.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services - Recycling
  

  As environmental issues become a mainstream part of business thinking, companies are beginning to introduce the same rigour to their disposal processes that they devote to procurement.

  Industry: Diversified Services; Region: United Kingdom;

• Fujitsu Services – Sourcing & Supply Services
  

  Fujitsu Services is a leading European information technology services company, with an annual turnover of £2.46 billion (€3.59 billion) and over 19,000 employees in 20 countries. Its Sourcing & Supply Services operation provides purchasing and supply services for its major customers. In addition, its Technical Integration Centre (TIC) offers IT engineering, configuration and repair services, recycle and disposal solutions.

  Region: United Kingdom;

• Fujitsu - SourceIT
  

  Fujitsu has developed a system called SourceIT, an e-Commerce system that is highly efficient, accurate and reliable. Its key aim is to provide a light touch ordering system that can be offered to Fujitsu’s customers as a shared service hosted in a secure Fujitsu data centre.

  Solution Area: Business Process Management; Region: United Kingdom;

• Fulcrum Connections
  

  Unlike Internet based Broadband services, the Fujitsu managed Broadband service is private and connects directly to a Fujitsu data centre through a VPN, avoiding the inherent vulnerability of an Internet based connection.

  Industry: Energy & Utilities; Region: United Kingdom;

• Galp Energia
  

  Following a pilot project, Galp chose Fujitsu to provide the full managed service, which includes the installation, management and commercial operation of the Galp TV system. The solution allows Galp to contact its customers through relevant, constantly updated information. Running specific promotions at the point-of-sale leads to a more dynamic and interactive customer experience and increased revenues.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Glaston
  

  Glaston's Patja solution incorporates workstation services, servers and machine rooms. It also covers helpdesk, maintenance of the Windows and network environments as well as firewall management.

  Region: United Kingdom;

• Hartwall
  

  Hartwall chose Fujitsu to develop a mobile solution to streamline its logistics operations, based around the use of Fujitsu’s mProcess software and Nokia 9210i Communicators.

  Region: United Kingdom;

• Health Protection Surveillance Centre
  

  In 1998 Ireland’s Health Protection Surveillance Centre (HPSC) was set up to monitor and control the spread of infectious diseases within the population. Their objective was simple, “Improve the health of the Irish population by the collection, interpretation and provision of the best possible information on diseases”.

  Industry: Government; Solution Area: Retail Solutions; Region: United Kingdom;

• Hillarys Blinds
  

  Hillarys recognised that it required a cost-effective solution, integrated with its SAP system which would improve efficiency and accuracy of ordering. Fujitsu developed a solution to meet Hillarys’ needs, offering real time, two-way communications from a mobile device to the back office, integrating seamlessly with Hillarys’ existing SAP ordering system. The solution enables advisors to access their daily schedule on their mobile device. This gives them customer details and the nature of appointments which they then use to schedule visits.

  Industry: Retail/Wholesale; Region: United Kingdom;

• HM Revenue & Customs (HMRC)
  

  Back in December 2007, the Aspire consortium agreed a contract change with HMRC, formalising a 3 year extension to the previous 10 year deal with an improved service offering. This required Fujitsu Aspire to increase IT infrastructure operational performance, efficiency and effectiveness.

  Industry: Government; Region: United Kingdom;

• Iarnród Éireann
  

  Iarnród Éireann is the national provider of rail transport in Ireland, delivering thousands of passengers to locations nationwide. In 1998, the International Risk Management Services report recommended the implementation of a centralised fault management system and planned maintenance regime. In order to implement these recommendations, Iarnród Éireann embarked on the implementation of an Infrastructure Asset Management system (IAMS).

  Region: United Kingdom;

• IIB Bank - Benefit Realisation
  

  IIB Bank has been a dominant player in the corporate banking and investment market in Ireland for many years and continues to be the banking service provider of first choice to many Irish businesses.

  Industry: Financial Services; Region: United Kingdom;

• IIB Bank PLC
  

  IIB Bank (IIB) is the Irish subsidiary of the leading European financial services organisation, KBC Group.

  Region: United Kingdom;

• International Rugby Board
  

  The International Rugby Board (IRB) is the world governing and law making body for the game of Rugby Union. Recognising the need to have a strong IT partner to enable them to deliver to their current and future IT needs

  Region: United Kingdom;

• Irish Courts Service
  

  Following a competitive procurement exercise the Courts Service awarded Fujitsu a four year contract to provide a complete managed service covering 1,250 desktops and 200 servers in over 70 offices throughout Ireland. Fujitsu also manages other service providers as part of the contract and supplies a range of call-out services as required.

  Industry: Government; Region: United Kingdom;

• Jerónimo Martins Group
  

  The Jerónimo Martins Group is a leading food distribution and manufacturing organisation based in Portugal. The company operates Pingo Doce, the largest supermarket chain in Portugal with 214 stores, as well as 42-store hypermarket chain Feira Nova.

  Region: United Kingdom;

• KLM
  

  KLM undertook to use the services of at least 30 specialists from Fujitsu to manage its workstations over a two-year period.

  Region: United Kingdom;

• La Caixa
  

  “la Caixa” is entering into an alliance with Fujitsu to prepare the launch of an innovative ATM model.

  Region: United Kingdom;

• La Caixa
  

  “Fujitsu is delivering an enhanced level of service to ‘la Caixa’ and its customers by ensuring the maximum availability of Spain’s largest ATM network”

  Region: United Kingdom;

• La Feltrinelli
  

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Lancashire County Council
  

  Lancashire County Council chose Fujitsu to provide the enterprise resource planning (ERP) consultancy and knowledge transfer services it needed to successfully build and deploy the new Oracle Financials and Procurement suite of applications needed to satisfy the needs of the Council, Lancashire Police and Lancashire Fire & Rescue Service.

  Region: United Kingdom;

• Lancashire County Council Social Service Directorate
  

  The traditional emphasis for the physically disabled has been medical rehabilitation, which is based on how well individuals can perform daily living tasks. However, while physically disabled people may have successfully met the criteria for medical rehabilitation, they have often found themselves isolated and unable to find employment. In response to this, in recent years the government has set targets that relate to reducing social exclusion.

  Industry: Government; Region: United Kingdom;

• Large Global Corporation
  

  A large Global Corporation (LGC) - one of the world's largest companies - provides products and services to both organisations and consumers that we all use on a daily basis. For business reasons the name of the organisation has been withheld.

  Region: United Kingdom;

• Lesedi Local Municipality
  

  After fully assessing the market place Lesedi chose to implement Fujitsu’s Local Government Solution as it had a proven track record of delivering major business benefits in a short period of time, and was already implemented in many other Municipalities in Africa.

  Region: United Kingdom;

• Manchester Airport
  

  Following an extensive competitive tender, covering 25 companies, Manchester Airport awarded Fujitsu the contract to design and develop an interactive, user-centric passenger information system that could be integrated with Manchester Airport's existing transport systems.

  Industry: Transportation & Travel; Region: United Kingdom;

• Marine Institute
  

  The Marine Institute is the Irish government agency responsible for marine research and development. This agency works in partnership with national and international organisations to help enhance and sustain the marine sector in Ireland.

  Industry: Government; Region: United Kingdom;

• Maruzen Co. Ltd.
  

  Maruzen Co. Ltd. opened its first store in Yokohama, Japan in 1869, selling books as well as a range of imported fountain pens and typewriters. Now a leading company in Japan, Maruzen recently opened its largest retail outlet, the Marunouchi Store, which boasts an inventory of 1.8 million books.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Medical-Sports Department
  

  By computerising the appointments, the Medical-Sports Department aims to simplify the way appointments are made, as well as lighten the burden of administrators. Finally, it intends to facilitate access to information for medical staff, who are now able to use a secure collaborative portal to access a wide-range database.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• Mercuri International
  

  With over 40 years experience and an international network of offices that span more than 40 countries, Mercuri International is the world’s largest sales training and development consultancy. Employing over 700 consultants, it offers its customers a formidable level of expertise in sales process analysis, skills development and strategy implementation.

  Region: United Kingdom;

• Merseytravel
  

  Merseytravel is the operating name of the Merseyside Passenger Transport Authority and Executive - a public sector body responsible for co-ordinating public transport in Merseyside through partnership initiatives with private bus and rail operators.

  Region: United Kingdom;

• Metso: IT infrastructure management services
  

  Metso chose Fujitsu to provide a range of outsourced IT infrastructure services, including its Desktop Managed Service, to support the needs of 8,000 workstation users across its 60 sites in Finland.

  Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Ministry of Defence: Project Home
  

  Fujitsu won the contract for Project Head Office Modern Environment (HOME) providing the project management, integration, implementation and ongoing service management of a new IT infrastructure and 6,000 work stations.

  Industry: Government; Region: United Kingdom;

• Ministry of Education and Research, Estonia
  

  In 2004, following an extensive public procurement, the contract to develop and implement SAIS for the Estonian Ministry of Education and Research was won by Fujitsu (previously known as AS Mandator Estonia).

  Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Ministry of Public Administration, Spain
  

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing innovative systems and management services that increase revenue, reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Industry: Government; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Mitchells & Butlers
  

  Fujitsu was awarded a five year contract to devise and deploy a repair and maintenance service across Mitchells & Butlers’ entire estate and develop and roll out an Install, Moves, Adds and Changes (IMAC) service for refurbishments and new site openings.

  Region: United Kingdom;

• Moventas
  

  Moventas’ first agreement with Fujitsu for the provision of its IT infrastructure management service (branded as Patja in Finland), which mostly concerned the company’s operations in Finland, was signed in 2005. In evaluating suppliers one of the most important criteria was that the future ICT partner was of a sufficient size.

  Industry: Manufacturing; Region: United Kingdom;

• Multi National Corporations
  

  One of the UK’s leading Multi-National Corporations (MNC), providing services to businesses as well as the general public in over 120 countries, selected Fujitsu as its partner to support their distributed IT systems used by over 50,000 users in the UK.

  Region: United Kingdom;

• NavyStar
  

  The Royal Navy needed an affordable information infrastructure capable of supporting its administrative services onboard vessels. The requirement was for PCs, servers, printers and network equipment from commercial sources that would work in the unique environment aboard ship, be reliable, and meet the standards required for equipment installations on their vessels.

  Industry: Government; Region: United Kingdom;

• Newcastle City Council - a new ‘best of breed’ IT infrastructure
  

  Following a competitive tender, Newcastle City Council awarded Fujitsu a three year contract to deliver a business transformation and modernisation programme, migrating its mainframe systems onto a new ‘best of breed’ infrastructure with the latest enabling technology.

  Industry: Government; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Newcastle City Council - ICT and Customer Services
  

  One of the key business issues across all local authorities is the immense agenda for change, with pressure coming from both central government and customers. Newcastle City Council identified that it needed help with managing change and developing skills. Specifically, the Council knew that it could not sustain its approach to the procurement of IT, as managing its own mainframe systems and applications was no longer viable.

  Industry: Government; Region: United Kingdom;

• New Zealand Defence Force: Military Message Handling System
  

  In February 2004 Fujitsu, which had previously designed and developed a Military Message Handling System for the Ministry of Defence in the UK, was chosen to deploy the Military Message Handling System for the New Zealand Defence Force.

  Industry: Aerospace & Defense; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Norddeutsche Rundfunk (NDR), Hamburg
  

  The Norddeutsche Rundfunk (NDR) is the leading electronic media company in Northern Germany, which, as a result of its successful and high-quality programmes and its cultural and social commitment, is well-respected beyond its transmission area.

  Industry: Media & Communications; Region: United Kingdom;

• Northern Ireland Court Service: Integrated Court Operation System (ICOS)
  

  With over 30 years experience of supporting the needs of customers, Fujitsu has a proven track record in providing complex systems integration and application development and management services that reduce costs, improve productivity and customer services and deliver a compelling return on investment. In particular, Fujitsu has considerable experience in delivering technology-enabled courtrooms in The Republic of Ireland, the UK and Australia.

  Industry: Government; Solution Area: Application Development; Region: United Kingdom;

• Orange
  

  Following an extensive competitive evaluation, Fujitsu was chosen to upgrade all of the point of sale hardware in Orange’s then 236 UK retail stores, including the porting of its main retail application onto the new platform.

  Region: United Kingdom;

• Post Office®
  

  Post Office®, part of Royal Mail Group, is the largest retail and financial services chain in the UK. Its partnership with Fujitsu stretches back to 1993 and includes a £1.4 billion, ten-year programme to manage the in-store experience in its 14,300 branches, with 34,000 counters, through the installation of a brand new networked counter system.

  Region: United Kingdom;

• Post Office® - customer experience
  

  Fujitsu has been working very closely with Post Office® to create an innovative branch experience, ranging from flexible touch screen counters to trialling self service kiosks, so customers benefit from multiple channels and greater payment options.

  Region: United Kingdom;

• Post Office® - new infrastructure
  

  Post Office® Ltd has some 17,000 Post Office branches, making it Europe's largest and most accessible retail network. As such, it is uniquely positioned to provide a wide range of value-added services to the local community, including government information and banking services.

  Region: United Kingdom;

• Provident Financial: migration to Windows 2000
  

  Provident Financial went out to tender to find a company to help design and develop its new Windows 2000 infrastructure and, after an extensive evaluation of suppliers, chose Fujitsu.

  Industry: Financial Services; Solution Area: Legacy Modernization; Region: United Kingdom;

• RAF Strike Command
  

  RAF Strike Command is a large and complex organisation with the challenge to deliver air power effectively and efficiently any time and anywhere in the world. This has to be done within budget, with high visibility of any operational risks that may exist.

  Industry: Government; Region: United Kingdom;

• Raisio
  

  The overall aim of the application management service is to enable organisations to save time, resources and money by increasing the efficiency and cost-effectiveness of application management, without a long-term commitment.

  Industry: Food & Beverage; Solution Area: Systems & Network Management; Application Development; Region: United Kingdom;

• Reading Borough Council
  

  Reading Borough Council chose Fujitsu to implement Oracle Hyperion Planning Plus.

  Region: United Kingdom;

• Red.es
  

  Fujitsu worked with red.es to design ONTSI.Data, an innovative information management solution that enables a wide range of users to electronically prepare their own reports using the main Information Society performance indicators.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• Royal Air Force
  

  The RAF had three different operational information systems: one for HQs, one for air bases and one for operational staff work. They were not connected at SECRET level, which meant that information could not be shared between them and secure messages, such as orders, had to be sent via yet another system.

  Industry: Government; Region: United Kingdom;

• Royal London
  

  Having evaluated the possibility of upgrading to a Trimetra NOVA 5 platform, Royal London decided to move to Fujitsu’s new super NOVA VME application, which is platform independent and capable of running on any standard Windows or Linux server platform.

  Industry: Financial Services; Region: United Kingdom;

• Schiphol Group
  

  Schiphol Group is an owner and operator of airports. In the Netherlands, the Group runs four airports: Amsterdam Airport Schiphol, Rotterdam Airport, Lelystad Airport, and Eindhoven Airport. In addition, it also develops so-called ‘AirportCities’; dynamic junctions of air, rail and road connections, where people and companies, logistic activities and shops, information and entertainment come together and reinforce each other. Amsterdam Airport Schiphol is Schiphol Group’s showcase; the AirportCity formula is presented here in its optimum format.

  Region: United Kingdom;

• Staffordshire County Council
  

  As Staffordshire County Council was already using SAP’s Human Resources (HR), Finance and Procurement systems it chose to develop the Social Care systems using SAP’s Social Care and Customer Relationship Management (CRM) applications with electronic forms and workflow.

  Industry: Government; Solution Area: Application Development; Customer Relationship Management; Enterprise Resource Planning; Region: United Kingdom;

• Staples: installation of GlobalSTORE EPoS retail technology
  

  Staples selected GlobalSTORE, a complete retail software solution from Fujitsu Services. The solution was chosen based upon the significant operational performance enhancements it could offer the retailer, as well as the extra functionality it would provide.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• States of Guernsey: electronic document and record management (EDRM) system
  

  Fujitsu implemented a fully integrated, electronic document and record management (EDRM) solution for States of Guernsey. In addition, Fujitsu proposed a workflow solution that enables Guernsey Income Tax to track and automate the processing of tax returns and correspondence.

  Industry: Government; Solution Area: Business Applications; Region: United Kingdom;

• Stockmann
  

  Established in 1862, Stockmann is the fastest expanding listed retail company in Finland. Today it has more than 15,000 employees and its annual revenue is estimated to be approx. 2.3 billion in 2008.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Stockton Riverside College: outsourcing IT infrastructure and support
  

  Stockton Riverside College placed a with Fujitsu in June 2000. Fujitsu took responsibility for the college's IT estate, installing new desktops and servers; establishing a network; setting up Internet access; implementing new software and providing support services.

  Industry: Education; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• Swedbank
  

  Having collaborated in various ways for more than 30 years, Fujitsu was one of two companies originally chosen to provide a managed desktop service. However, Swedbank decided to consolidate the service delivery with one supplier and chose to work with Fujitsu.

  Region: United Kingdom;

• Talk Talk
  

  Fujitsu was chosen to provide consultancy services in order to help TalkTalk Direct assess its approach to getting external resources and understand the changes it would need to make in order to create and successfully deploy a flexible offshore resource pool.

  Region: United Kingdom;

• Target has Integrated Fujitsu's Interstage Business Process Manager into its Core Consumer Finance Software
  

  Target (www.targetgroup.net) provides market-leading consumer finance solutions to a blue-chip client base of international banks, finance houses and utility providers. With offices throughout the United Kingdom, it has over 25 years experience in a rapidly changing, competitive market place. It helps its customers to achieve competitive advantage in the areas of mortgage and unsecured loan origination, customer/accounts servicing and debt management.

  Industry: Financial Services; Solution Area: Business Process Management; Client Name: Target Group; Region: United Kingdom;

• TGI Friday’s - implementation of the B-Pad hand-held terminal
  

  Fujitsu was awarded a contract by TGI Friday's to implement and support the B-Pad, a hand-held terminal, running Mobile MICROS software.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• The Abbey National Milton Keynes Fibre Network
  

  'Part of the team' is the way that Abbey National sums up the Amdahl contribution to the implementation of the Milton Keynes network and the subsequent upgrade and maintenance contracts.

  Industry: Financial Services; Solution Area: Optical Transport; Client Name: Abbey National ; Region: United Kingdom;

• The Moray Council: Scottish Schools Digital Network
  

  With over 30 years experience of supporting the needs of government departments and local authorities, Fujitsu has a proven track record in providing complex systems integration services and mobile solutions that reduce costs, improve productivity and customer services and deliver a compelling return on investment.

  Industry: Government; Solution Area: Outsourcing Solutions; Region: United Kingdom;

• UK Trade and Investment (UKTI) - BERR
  

  UK Trade & Investment (UKTI) is part of the Department for Business, Enterprise & Regulatory Reform (BERR) and the Foreign & Commonwealth Office. UKTI’s role is to help UK companies to expand their businesses overseas or attract overseas businesses to set up or expand business in the UK. The organisation also has an increasing focus on attracting R&D and high tech investment to bring knowledge driven projects to the UK.

  Region: United Kingdom;

• Valio
  

  Founded in 1905 primarily to export butter, Valio is now the biggest dairy business in Finland, processing and marketing over 1,000 milk, dairy and other food products, and also a world-class pioneer in developing functional foods. The company is owned by 22 co-operative dairies and 11,800 dairy farms and employs over 4,000 people.

  Region: United Kingdom;

• Vodafone: customer satisfaction
  

  As Fujitsu already had a long-standing relationship with Vodafone it was a natural partner to develop its new technology requirements.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Waterside Medical Centre - empowering healthcare
  

  In order to meet the NHS 24 and 48 hour access targets, Waterside realised that it needed to transform its working practices. This project had two elements to it: the first being the delivery of a robust technology solution that would be simple to use, and adhere to strict NHS confidentiality guidelines. Secondly, the system needed to be presented in a way that focussed on patient care with new technologies enhancing interactivity, not hindering it.

  Industry: Healthcare; Client Name: Waterside Medical Centre; Region: United Kingdom;

• Weymouth & Portland Borough Council
  

  Weymouth & Portland Council wanted to make access to services and information easier for its residents. This objective was part of the council's plan to meet government targets to deliver all services electronically by 2005, without creating social exclusion.

  Industry: Government; Region: United Kingdom;

• Whitbread
  

  Fujitsu was chosen by Whitbread to provide an outsourced solution that includes a fully managed service for wide area network (WAN) links, ranging from ISDN to Megastream Ethernet, to all of the company’s extended family of brands in over 1,600 locations in the UK.

  Region: United Kingdom;

• Whitbread - Premier Travel Inn
  

  In July 2004, Whitbread acquired hotel group Premier Lodge from The Spirit Group and merged the company with its own chain, Travel Inn, to create Premier Travel Inn, the UK’s leading value hotel company. With the 141 Premier Lodge hotels, the newly formed company encompassed 457 hotels, with a combined 28,000 rooms.

  Industry: Retail/Wholesale; Solution Area: Retail Solutions; Region: United Kingdom;

• WHSmith
  

  Fujitsu was challenged to come up with innovative IT solutions that WHSmith could utilise in its stores in order to address its evolving business requirements.

  Industry: Retail/Wholesale; Region: United Kingdom;

• Wolverhampton City Council Beareavement Centre: sharing information online
  

  Coming to terms with someone’s death is never easy and the situation is not helped when relatives are left with the unwelcome prospect of having to notify a myriad of public organisations, to register and record the death.

  Industry: Government; Solution Area: Microsoft Solutions; Region: United Kingdom;

• Young Scot: encouraging active citizenship through secure online communication
  

  Fujitsu advised on the technical specification that would support Young Scot's ideas for the portal. Fujitsu then took responsibility for secure hosting, arranged the transfer from the old website and began providing statistics on usage.

  Industry: Government; Solution Area: XML/Web Services; Region: United Kingdom;