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Industries:

  • Healthcare

Offering Groups:

  • Tablet PCs

Solution Areas:

  • Wireless Solutions

Regions:

  • United States

Challenges:

  • Improve the efficiency of visiting nurses overburdened with paperwork and frustrated by bottlenecks in the information-exchange process.

Benefits:

  • Because the pen tablet is used much like a clipboard, it is unobtrusive in a patient-care setting. Nurses no longer carry many heavy files to patient visits.
  • Increased efficiency and decreased paperwork have greatly reduced administrative costs and improved patient care.

Visiting Nurse Service of New York

Greater Focus on Patient Care

Visiting Nurse Service of New York

The largest nonprofit home healthcare organization in the United States, VNSNY regularly sends its clinicians, registered nurses (RNs) and rehab therapists to the homes of approximately 23,000 patients a week -- roughly 2.3 million visits a year. The group's 1,500 nurses and 500 rehab therapists provide skilled care, rehabilitation therapy, mental health services and supportive care to patients in their homes. VNSNY depends on a mobile computing system solution based on high-performance pen computers from Fujitsu. The system, which uses dial-up data links and software developed in-house by VNSNY, enables the organization to keep information flowing among nurses, doctors and clinics.

Visiting nurses use Fujitsuís market-leading Windows-based Stylistic pen tablets to download physician-ordered plans of care and to access and update patient records. This 24x7 link to the system has made VNSNY a much more efficient patient-care organization, serving as a model for the healthcare industry.

Prior to automation, VNSNY's nurses made their daily rounds in New York City—many of them on foot—carrying reams of files and forms for each patient. Not only was this physically demanding, but the enormous amount of paperwork was stunting the organization's growth and causing patient care to be somewhat inefficient. In addition, the setup required nurses to visit or call one of five regional offices to update a patient's file or to receive new care instructions.


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