Frequently Asked Questions

Frequently Asked Questions on ColorDoctor

Q1

Cannot drag the border between "Original image" area and "Filtered image" area to change the size of each area.

These borders cannot be resized.The border is fixed to keep the sizes of these areas equal.

Q2

We are planning to use ColorDoctor in our company, or government or municipal office with the intention of accessibility education and diagnosing our Web site. However, our intranet blocks access to the Internet, so we cannot download ColorDoctor by directly accessing the Fujitsu Web site. Therefore, we would like to load ColorDoctor on a storage device on our intranet and let our staff download it from the shared storage. Is this permissible?

In an environment where Internet access is not available, distributing or sharing of ColorDoctor for nonprofit purposes is permitted, but the product must be distributed on your own authority. In addition, the Web download page must clearly indicate that the copyright for ColorDoctor is the property of Fujitsu Limited.

The ColorDoctor Web site provides updates and other announcements. Please visit the website.

Q3

Movies played by Windows Media Player or RealPlayer are not appearing in the "Filtered image" area.

This can be solved with the configuration below:

【for Windows Media Player】

First, upgrade your Windows Media Player to 9 Series if it is older than that.

Next, from the menu bar, select "Tools" > "Options..." > "Performance" tab > "Advanced..." button, then toggle the "Use overlays" checkbox to off.
(Windows Media Player must be restarted after this.)

【for RealPlayer】

First, upgrade your RealPlayer to version 10.0 if it is older than that.

Next, from the menu bar, select "Tools" > "Preferences..." > "Hardware", then slide the "Video Card Compatibility" slider to the "Most reliable" side.
(RealPlayer must be restarted after this.)

Q4

DVD images do not appear in the "Filtered image" area.

DVD images cannot be displayed because of copyright protection.

Q5

The program can not start. The error message "The application failed to initialize properly (0x0000135)" is displayed.

This problem is occurred when .NET Framework is not installed. Please install latest .NET Framework.

How to install latest .NET Framework

Install the latest version of .NET Framework by Microsoft® Windows Update. Go to Microsoft Windows Update site from the "start" menu, and choose "Custom Install" and get the latest updates available. Then choose "Select optional software updates" at the left menu and install "Microsoft .NET Framework". If you do not find the update, this means .NET Framework has already been installed on your machine, so you do not have to install it.

Q6

The program can not start. The error message "Application has generated an exception that could not be handled. Process id=0x1c4 (452), Thread id=0x1c0 (448)." is displayed. (The numbers of the error message depend on each environment.)

This problem is occurred when the virtual memory is not enough. Please increase memory size.

Procedure to increase memory size

1. Open system proparty
"start" -> "Settings" -> "Control Panel" -> "Performance and Maintenance"
(Or right click "My Computer" and select "Properties")

2. Open Virtual Memory Window
-> "Advanced" -> "Settings" of Performance -> "Advanced" -> "Change" of Virtual memory

3. Increment of memory size
Select drive and set larger size of "Initial size" and "Maximum size". Then, click "Set".
The value depends on the environment. The rule of thumb is around 1,000MB.