Fujitsu's Technologies and Solutions Contributing to Development of Sports
Fujitsu seeks to develop digital sports services in the sports business market with an eye to 2020 and beyond. Digital sports services consist of technologies and solutions to assist the "playing," "watching," and "supporting" of sports and a digital sports marketing platform to stimulate the sports business market. This paper outlines the digital sports services systematized by Fujitsu and discusses the outlook for digital businesses in the post-2020 market.
Technologies Supporting Digital Sports Platform
3D Sensing Technology for Real-Time Quantification of Athletes' Movements
Recently, efforts to help athletes develop skills and abilities by incorporating scientific knowledge are actively deployed in the field of sports. At the same time, as judging and scoring for increasingly sophisticated skills in scoring competitions such as gymnastics is becoming more difficult every year, the need to incorporate technologies to improve accuracy and fairness in a judging and scoring system is increasing accordingly. Therefore, Fujitsu Laboratories is engaged in research and development aimed at establishing 3D sensing technology that accurately measures and digitizes complex human movements three-dimensionally using machine learning. 3D sensing technology is comprised of 3D laser sensor technology, which generates depth images based on the contours of the body surface to represent human movements, and skeleton recognition technology, which quickly extracts the 3D coordinates of joints from the depth images. Regarding 3D laser sensors, we describe a split projection/detection optical system with a micro electro mechanical systems (MEMS) mirror for laser emission and detection, which is capable of more than 10 times the number of pixels obtained by conventional light detection and ranging (LIDAR) technology. We then demonstrate the usefulness of view-angle control technology for sports. We also describe the skeleton recognition technology, noting the fast, high-accuracy 3D joint coordinate extraction method based on a combination of skeleton recognition through machine learning and subsequent fitting. This paper illustrates the 3D sensing technology developed by Fujitsu Laboratories and presents experimental results of skeleton recognition in actual athletes' movements.
Image Analysis Technologies to Realize "Dream Arenas"
Gearing up for successive major sporting events to be held in Japan around 2020, various initiatives to revitalize sports are accelerating in Japan. Fujitsu pursues the development for practical adaptation of a smart arena solution to support the Japan Basketball Association (JBA) and the Japan Professional Basketball League (B.LEAGUE) with ICT. This solution aims to achieve two objectives: strengthening players and teams, and entertaining spectators. In terms of strengthening players and teams, we have developed a high-precision motion tracking technology in order to capture the positions of moving players in a game, particularly when they are bunched together. In terms of entertaining spectators, we have developed free viewpoint video generation technology that enables the generation of video from any point of view without physical restrictions. For example, it allows for the creation of videos from viewpoints inside the court and 360-degree multi-viewpoint replay videos. This paper presents the benefits of these two types of image analysis technology.
Digital Technology to Support Next-Generation Stadiums/Arenas
The Japanese Government aims to grow the sports market to 15 trillion yen by 2025, leveraging a series of international sporting events to be held in Japan from 2019 onwards. Stadiums/arenas that can host international sporting events are expected to facilitate sustainable growth of local economies while benefiting from the growth potential of the sports industry. Against this backdrop, Fujitsu has developed a stadium/arena solution, which helps to satisfy various requirements for international competitions and reduce management costs, as well as a spectator experience service platform that enhances the value of spectating experiences. Providing these services to stadiums/arenas, Fujitsu will boost the sports industry as well as revitalize local communities. This paper describes these digital technologies that Fujitsu offers to realize next-generation stadiums/arenas. This paper also presents an experiment of the next-generation live viewing system developed jointly with B.LEAGUE (the Japan Professional Basketball League) in anticipation of that realization.
Digital Sports Marketing for Expanding Sports Fan Bases
Digital Marketing that Leverages Sporting Event Ticketing Data
A variety of sporting events are held in Japan, ranging from international games to small competitions sponsored by local governments, private organizations, and so on. In many cases, however, organizers have difficulty securing a sufficient number of spectators, and only 24.7% of the population has experienced watching sporting events live at venues. Digital marketing that combines ticket data, membership data, social media, and so on is essential for expanding fan bases. Using digital marketing to attract spectators, Fujitsu provides multiple sports leagues a mechanism to better understand fans watching events. This paper introduces the work on digital marketing Fujitsu has done until now and describes future proposals.
Place-based Services Platform that Enhances User Satisfaction from Sports Tourism to Daily Life
Enjoying sports as spectators is increasingly facilitated by smartphones, that provide information such as game schedules and performances of players/teams and enable facility reservations, ticket booking, and so on. This information and these services are usually provided by means of applications installed on smartphones, but this necessitates users to operate certain processes, such as installing these applications in advance. As a result, the number of users has not grown as much as service providers expected. Addressing the need to improve convenience, Fujitsu has developed a place-based services platform that makes information/applications automatically ready for use on users' smartphones according to the time, place, and occasion. Applying this technology to sporting event viewing may enhance spectators' viewing experience. In addition to sports tourism, which combines sports and tourism around sporting event viewing, we expect this technology to be applied also to new areas where many companies will become involved. This paper describes the application of the place-based services platform for enhancing convenience at spectator sporting events.
UX Design Maximizes the Appeal of Sports
In recent years in Japan, various new initiatives are being actively conducted in the sports business market in view of the major international sporting events scheduled around 2020. In this market as well, a user experience (UX) design-oriented approach, which allows for the creation of new service experiences and value from customer-centered perspectives, is an effective means of differentiating one's own products and services from those of competitors. Users in sports are mainly players, judges, and spectators. When making proposals for innovations or pursuing new business projects, designers need to appreciate the different perspectives of these three types of users. To bring them to fruition, it is important to visualize challenges and visions of the business operator, create a prototype based on them, and commercialize it quickly while developing empathy through a trial. This paper describes practical aspects and important points of the UX design-oriented approach for maximizing the appeal of sports, with cases conducted by Fujitsu in 2016 and after.
Solutions Supporting Major Events
System Platform Supporting Major Sporting Events
Several major international sporting events will be held in Japan around 2020. ICT is indispensable for the smooth management of these events. Thorough preparations and flawless execution during such events are required. In developing the system platform, it is also necessary to take into consideration unique aspects of major sports events, such as the requirement that the systems run uninterruptedly, the fact that the events are one-offs, and also the fact that the preparation period is short. The conventional on-premise model often employed in system development is unsuitable with regard to these aspects as it is too onerous in terms of time required for platform arrangement and implementation, excessive system configuration, and functional redundancy. To address these issues, Fujitsu is constructing a private cloud infrastructure that leverages cloud computing technology to realize shorter installation period, high availability, and flexible scalability. We are also promoting efficient operation and management by integrating common application functions. This paper describes the development of system platforms for major sporting events that offer superior reliability and efficiency for managing such events.
Cybersecurity Solutions for Major International Events
The development of IoT has been progressing rapidly, resulting in an expanding cyberspace. However, there is a risk of an increasing number of sophisticated cyber attacks. Major international events often act as the driving force for a host country's dignity, and are exposed to large-scale attacks from all over the world. Japan is faced with the major challenge of establishing an ecosystem that enhances its cybersecurity capabilities. Fujitsu has proposed that the Japanese government improve the self-sufficiency of cybersecurity technology to build this ecosystem. Fujitsu itself has been focusing on developing technology domestically and training security engineers to counter the prospective shortage of talent. Through these efforts, we will contribute to the creation of an ecosystem to support society beyond 2020 as a social legacy. This paper describes the important perspectives of cybersecurity that will support society in 2020 and beyond. It also presents Fujitsu's initiatives in technology and personnel development.
Application Case Examples of ICT in Sports
ICT-Based Judging Support System for Artistic Gymnastics and Intended New World Created Through 3D Sensing Technology
The elderly is estimated to make up almost a third of the Japanese population by 2020. Led by the Japan Sports Agency, one of the ministries and agencies related to sports in Japan, initiatives have been launched to make sports one of the country's major industries in collaboration with the healthcare and health promotion fields. Given that the sports business is a big industry overseas, the Japanese government aims to grow the sports market to 15 trillion yen by 2025. 3D sensing technology is drawing attention in the sports IoT area, which is considered important for this market expansion. Fujitsu is pursuing the development of 3D sensing technology to build a judging support system in collaboration with the International Gymnastics Federation and Japan Gymnastics Association. This paper describes the value and new world to be created through Fujitsu's 3D sensing technology, and our efforts to standardize it internationally.
Invention of the High Electron Mobility Transistor (HEMT) and Contributions to the Information and Communications Field
The High Electron Mobility Transistor (HEMT) invented in 1980 was a unique device representing a clear departure from existing devices in terms of basic structure and fabrication technology. Its practical implementation was expected to be quite difficult for these reasons, but it nevertheless debuted as a low-noise receiver in radio telescopes in 1985. It then found widespread use as a low-noise amplifier in satellite broadcasting receiving antennas in 1987 becoming a mass-produced device at about a hundred million units per year. Today, in addition to conventional gallium arsenide (GaAs) HEMTs, the research and development of ultra-high-frequency HEMTs using indium phosphide (InP) and high-efficiency/high-output HEMTs using gallium nitride (GaN) is progressing rapidly, and amplifiers using GaN HEMTs are already being used in cellular base stations. This paper provides a retrospective on HEMT R&D, gives some background on its invention as a reference for young researchers, and describes factors that contributed to its successful implementation.
Toward Cutting-Edge Technologies Promoting Digital Co-creation
As a technology company, Fujitsu sees itself as a constant driver of change with the aim of providing a prosperous and dream-inspiring future to the people of the world through ICT. Within this vision, Fujitsu Laboratories has the role of fulfilling this corporate philosophy and continuously driving growth through cutting-edge technologies. Today, digital technology is becoming indispensable not just to society but to corporate development as well, and the need is being felt for digital innovation based on a new model of growth. Meeting this need will require cutting-edge technologies and a business model that puts those technologies to use. It will also be necessary to fuse high-level expertise in dealing with digital technology and broad skills in applying that expertise to the core business operations of Fujitsu's customers. By providing technologies and business models developed by highly specialized personnel, Fujitsu Laboratories is promoting digital co-creation to create new value in collaboration with customers. This paper describes Fujitsu's R&D strategy toward digital co-creation, medium- and long-term research in the cutting-edge technology domain, and recent research achievements.
Cutting-Edge Basic Research: Fujitsu Laboratories' Eight Emerging Technologies for Leading the World
Innovative Computing for Solving Social Problems
Since the development of practical stored-program computers in the late 1940s, performance has risen amazingly by about 1012 times over a period of 70 years. However, it is generally recognized that semiconductor transistor scaling is reaching its limits and that Moore's law is coming to an end. Regardless of these technical issues, the explosive increase in the amount of data generated in today's IoT era is expected to continue, and it is highly anticipated that this data will be used to create new value and novel services. Meeting these expectations will therefore require improvements in performance independent of Moore's law. This paper proposes domain-oriented computing as a new computing paradigm. The aim of domain-oriented computing is to break through Moore's law by adopting architecture specific to the type of processing needed in fields such as knowledge processing whose objective is not to obtain rigorous numerical results. For example, by applying domain-oriented computing to deep learning engines, high-speed image search engines, and machines dedicated to combinatorial optimization problems, performance can be improved 50–12,000 times that of existing approaches. In this paper, we describe the direction of domain-oriented computing as a new computing paradigm and present specific application examples.
Reliable AI that Develops the Society
AI technology is playing a key role in the digitization and transformation of many aspects of business and society. Since people support large segments of business and society, this transformation needs to be driven by an optimal combination of the best features of people and AI and the provision of high value. Fujitsu Laboratories is researching and developing AI technology based on a human-centric way of thinking. The objective here is not just AI technology that can demonstrate a level of performance equal to or greater than experts but also technology for explaining AI output results, which is essential for establishing close collaboration between people and AI. This paper begins with an overall view of the FUJITSU Human Centric AI Zinrai. It then introduces advanced technologies focusing on learning technology such as Deep Tensor, knowledge processing technology such as knowledge graphs, and "Explainable AI" that combines those technologies using practical examples in fields such as medical care and security.
Data Management System that Facilitates the Value Creation Cycle
Driven by legislation such as the Basic Act on the Advancement of Public and Private Sector Data Utilization and the Amended Act on the Protection of Personal Information and the establishment of the Data Trading Alliance through Industry-Government-Academia Collaboration, various preparations for data distribution and utilization are underway. As corporate business becomes increasingly digitalized and distributed in the future, Digital Co-creation among different industries will accelerate more than ever and more innovation will result. Fujitsu Laboratories is conducting R&D on a data-driven platform designed to convert and manage data. The platform forms the core of the "Connected Digital Place," to enable digital co-creation among various industries. This paper introduces the latest research to realize data-driven platforms, and Fujitsu's approach to promoting the value creation cycle through the use of these platforms.
Information and Communication Management in the 5G Era for Connecting Cyberspace and Physical World
As the 5G era approaches, various efforts are underway to realize cyber-physical systems (CPS) in which real world people/things and the cyber world come together. Fujitsu Laboratories conducts R&D on key technologies to facilitate the social implementation of diverse CPS services and enable experiences never before possible. The "field area management platform," makes possible control of various devices in the real world without having to develop separate technology for each device. The "real-world service platform," makes possible the mapping of the real world as "real-world objects" into cyber space to enable the efficient implementation, in line with real world conditions, of the combining and recombining of services that handle large amounts of data. The "environmentally adaptive virtual networking technology," makes possible the construction and control of secure network environments based on the people who use them and their intentions. This paper describes the two platform technologies mentioned above, which are important for connecting the cyber and the physical worlds, and the networking technologies to connect the real world and services on a timely and secure basis.
System Engineering Supporting Digital Co-creation
All kinds of things are becoming digitalized, and the world of digital co-creation that combines these things to create new businesses is expanding. For companies to survive and grow their business in this world, they must create value by presenting their strengths to other companies in the form of application programming interfaces (APIs) and at the same time make use of other companies' strengths by way of APIs. This requires engineering technology for quick and reliable development/operation of API-based systems. Fujitsu Laboratories calls the technical field in which this is achieved, API-Publish & Compose. The Laboratories engage in research and development of system analysis technology for the purpose of making APIs of a company's particular strengths extracted from existing complex systems, as well as development and operation technology for quick and safe systematization of businesses using APIs offered by other companies. This paper describes the activities of Fujitsu Laboratories with regard to technologies required by both API providers and API users, and application examples.
Digital Security Systems Protecting Society from Potential Threats
As the value brought about by data utilization is attracting attention, the global big data market has been making double-digit growth and is estimated to reach a scale of about 20 trillion yen by 2020. In line with this trend, development of laws for promoting proper data distribution and utilization has progressed on a global basis, and technologies to meet the needs of those laws are beginning to come into practical use. However, there are also anxieties expressed arising from the inability to make decisions regarding risks in personal data distribution; individuals may agree to data distribution without realizing how high the risk is, or business owners may cause privacy issues by distributing data with low anonymity, possibly resulting in compensation for damages and other major losses. To deal with these issues, Fujitsu Laboratories has developed a technology to quantify privacy risks from personal data disclosures in terms of monetary value. We have also developed a model for calculating the specificity (how low anonymity is) of data after anonymity processing, which was insufficient in the past, and confirmed that these are applicable to real data. Furthermore, we have developed a high-speed specificity calculation technology that allows for the calculation of data sets on a scale of 1 million people in about an hour with an ordinary PC, confirming adequate practicability. This paper describes the technology that allows for risk evaluations regarding personal data and the concept of realizing a society that can better extract the value of data by utilizing this technology.
Sensecomputing for Human-Machine Collaboration through Human Emotion Understanding
The working population of Japan is estimated to fall to about half of the total population by 2060. Along with this change in society, new work styles that make use of teleworking and robots are becoming familiar. The energy generated by relationships and connections with others in workplaces significantly help people. Meanwhile, this energy is not fully utilized by current robots and information systems. Fujitsu Laboratories is working on research on Sensecomputing aimed at realizing an information system that understands and supports humans, including human psychological factors. As part of the research, we have assumed a future telework system that utilizes a VR space and supports connections between users. In its design phase, the system observed behaviors relating to the building of interpersonal relationships be-tween remote users in a VR space. The findings include new knowledge that the positions of users' body parts and orientation of the upper halves of their bodies play an important role in the building of interpersonal relationships. This paper presents the logical background of this research and an outline and results of user observations.
New Materials/Devices that Revolutionize the Existing Paradigm
So far, new materials have generally been developed through repetition of numerous experiments based on researchers' experience and knowledge. Recently, materials informatics (MI), which allows for the identification of guidelines for material design on computers, is attracting attention along with improvements in computer processing capacity and advances in information science and technology. Fujitsu Laboratories has been conducting research on this MI technology with the aim of creating new materials and devices and new drugs. MI is based in data, and the challenge is how to exhaustively gather and utilize good quality data. Fujitsu Laboratories is taking the approach of making the enormous amounts of accumulated material and device data into databases for analysis with artificial intelligence (AI) technology. Meanwhile, we are also studying on informatics-based design using data and AI by applying simulation technology, at which we excel, to generate the data on computers with a degree of accuracy equivalent to that of experiments, working on informatics-based design by utilizing those data and AI. This paper presents the realization of an IT-based drug discovery that makes use of molecular simulations based on physics and chemistry, as well as the optimum design of magnetic devices that combines magnetic simulations and AI technology. We also present informatics-based design technology aimed at new material development. The paper also describes the MI approach utilizing experiments, analyses, and simulations as an MI technique that includes the process as well as material search and presents future prospects.
Fujitsu's Activities to Support Digital Transformation
The development of IoT, big data, and artificial intelligence (AI) is driving the Fourth Industrial Revolution movement around the world. In Japan, the Ministry of Economy, Trade and Industry announced an ideal of industry under the title of “Connected Industries” in March 2017. An increasing number of companies are moving ahead with digital transformation, which is the creation of new systems connecting humans, things, and companies with digital technology. To achieve digital transformation, system needs have changed from systems for recording operational transactions (systems of record: SoR) to systems for creating businesses (systems of engagement: SoE). In order to provide stronger support for and accelerate customers' digital transformations, Fujitsu attempted to reorganize its SE departments in 2017 and integrated technologies and human resources that had been dispersed across individual sites to strengthen the capabilities to deal with digital and global business. This paper describes Fujitsu's approach to digital transformation in the enterprise sector.
Digital Transformation in the Manufacturing Industry
Establishing International Standards for Information Exchange Between Platforms to Realize Connected Monozukuri
The diversification of customer preferences has generated the need to quickly meet the complicated requirements to industrial products. To that end, sharing the various types of information scattered in areas of Monozukuri (manufacturing), including design, planning, manufacturing, and maintenance beyond the organizational borders is required. For that purpose, it is necessary to use common types of information, data formats, and interfaces, which have been formulated separately and make exchange difficult in the present situation. To accelerate mutual understanding between those systems and/or organizations, Fujitsu uses a concept of profiles characterizing a platform suited for connected Monozukuri to work with the National Institute of Advanced Industrial Science and Technology (AIST) on the study and demonstration of standards as a national project. This paper describes trends in international standardization regarding information exchanges between Monozukuri-related systems in the Monozukuri areas together with Fujitsu's activities.
COLMINA: Monozukuri (Manufacturing) Digital Place to Create New Value in Manufacturing
Following Industrie 4.0 proposed by Germany, the US, Japan, and China each also set up national projects intended for sophistication of the manufacturing industry, pushing reform of monozukuri (manufacturing) shop floors. In the field of the IoT, the final goal is to connect equipment and devices equipped with sensors with networks for their autonomous and coordinated operation in order to reduce overall monozukuri costs and maximize added value. Another point is to connect with business partners' factories via the Internet for optimization of entire supply chains. Furthermore, connections between monozukuri shop floors allows for “digital monozukuri,” which realizes advanced monozukuri by utilizing digital data. However, many companies in the Japanese manufacturing industry have the information unlinked in the flow of in-house design, manufacturing, and maintenance, and smooth coordination has not been achieved. As a solution, Fujitsu has systematized the FUJITSU Manufacturing Industry Solution COLMINA, a platform that links together all manufacturing information in an open way. COLMINA realizes linking between business systems and know-how related to monozukuri in general and in turn supply chain linkage between companies. This paper outlines the COLMINA services.
Reduction of Piping Management Person-Hours Utilizing AR Technology on Shipbuilding Sites
In June 2016, the Ministry of Land, Infrastructure, Transport and Tourism submitted the report “Initiatives to promote for the expansion of shipbuilding exports and regional revitalization through productivity revolution in the maritime industry (i-Shipping).” This report sets goals, including achieving 30% of the global shipbuilding market in 2025 by utilizing ICT to implement innovation creation and productivity improvements in the maritime industry. In shipbuilding, however, management of things such as piping and management of information associated with them such as drawings take an enormous amount of time. To resolve this issue, a system for identifying things and associating them with information (use of markers) is required. Fujitsu makes use of augmented reality (AR) technology to develop a piping management system intended for improving work productivity, including the design, manufacturing, sorting, and installation of piping. In this system, a tablet computer can be held toward an AR marker attached to an individual pipe to input work records and view installation and other drawings required for work, allowing a reduction in person-hours of work. This paper describes the construction of the piping system for Fukuoka Shipbuilding Co., Ltd. as an approach to productivity improvement at a shipbuilding site.
Digital Transformation in the Distribution Industry
Consumer Behavior DNA for Realizing Flexible Digital Marketing
Conventionally, consumer behavior analysis at the core of digital marketing was based on customer journeys (processes from the recognition to the purchase of products and/or services by consumers) set by marketers, and evaluations according to their similarity was a mainstream method. However, the excessive focus on detailed descriptions of the types of customers has made the technique inadequate for deducing measures directly leading to specific business goals and results. Fujitsu thinks that the processes of digital marketing can be made more efficient. Accordingly, we have made use of the knowledge of conventional consumer behavior analysis and developed “consumer behavior DNA,” an algorithm that allows for the identification of marketing measures directly linked with consumer engagement (retention of consumers). This enables business-to-customer (B-to-C) companies to automate analysis that realizes identification of more effective sales promotion targets. This paper outlines consumer behavior DNA and presents examples of their application in marketing. It also describes the implementation of consumer behavior DNA for different industries by utilizing artificial intelligence (AI) as a future outlook.
Solutions Responsive to Environmental Changes Surrounding Logistics Operations
Recently, the environment surrounding logistics is undergoing dramatic changes. Changes in consumer behavior as represented by the expansion of business-to-customer (B-to-C) and customer-to-customer (C-to-C) transactions via the Internet have brought about rapid increases and variations in quantities as well as an increase in frequent and small deliveries, including same-day deliveries. Meanwhile, logistics companies are faced with the problem of serious labor shortages because of aging truck drivers, decreasing numbers of driver's license holders, and soaring labor costs due to the economic recovery. Fujitsu have long assisted logistics companies with the improvement and reform of business operations by offering solutions making use of ICT. We now provide FUJITSU Logistics Solution Logifit Series, encompassing logistics solutions as a whole. The Logifit Series supports the reform and improvement of business operations including responses to environmental changes ranging from solutions of individual logistics-related issues-those involving distribution centers and transportation and delivery, etc.-to the optimization of overall logistics. This paper presents an overall picture of the Logifit Series, solution-based activities in view of business environmental changes, and future directions.
Optimizing Global Solution and Service Delivery Models for Retail
Retail is a globalized business. In particular, retail businesses that have both brick-and-mortar and online stores such as fashion and specialty stores are striving to enhance value by applying operational models conforming to markets in developed and developing countries respectively. Fujitsu offers global service delivery and has developed a module called “building block model,” which makes solutions immediately available regardless of the country or region to support retail business customers. One advantage of this model in terms of business is the capability of providing all replicable store ICT operational models, delivery processes, and service promotion as required according to the needs of the local market. This paper presents the features of the respective functions of the building block model offered by Fujitsu.
Cross-Industry Digital Transformation
Realization of Sharing Economy Centered on On-Demand Transportation Services
Recently, the sharing economy market is becoming increasingly competitive due to expansion on a global scale and entry of diverse categories and types of businesses. In Japan, companies from various sectors gathered together to establish the Sharing Economy Association, Japan in December 2015 for the purpose of promulgating and developing the sharing economy. Vigorous activities are also being carried out including the relaxation of regulations surrounding the sharing economy and operation of a sharing economy certification system. Currently, its commercialization is under way in various sectors, one of which is vehicle sharing services mainly in provincial cities. However, businesses often fail to endure for reasons such as varying vehicle operation rates, insufficient revision of operation plans, and shortsighted business evaluations. Accordingly, Fujitsu offers the SPATIOWL On-Demand Transportation Service and works on data utilization, the linking of transfer and operation information, stimulation and creation of demand, and support for business improvement by linking with other services. This paper presents the features of the SPATIOWL On-Demand Transportation Service technology developed and future prospects of this service.
Services for Supporting the Global Expansion of Customers
SCRKeeper: Supply Chain Risk Management Service to Link World Together
In 2011, the Great East Japan Earthquake tremendously affected companies in the manufacturing industry, as in halts in production. One major cause of the halts in production was interruptions in the supply chain due to damage to secondary and subsequent customers with no direct dealings with companies in the manufacturing industry, revealing vulnerabilities anew. In response, Fujitsu worked on the development of a cloud service for the evaluation and management of customers' business continuity capabilities and, in 2013, started offering FUJITSU Intelligent Society Solution SCRKeeper. This service can be used for the revision of production plans and alternative procurement by quickly grasping the conditions of damage to customers in the event of contingencies such as disasters. One example of its use is its contribution to the prompt initial response to the Kumamoto earthquakes in 2016, which was highly appreciated by customers. In the future, we intend to make use of Fujitsu's Global Delivery Centers (GDCs) to accelerate global expansion. This paper outlines the service and describes the effects of its utilization based on the example of its use during and after the Kumamoto earthquakes and its global expansion.
SAP Global LCM Services to Realize Global Operation and Maintenance
Recently, new technologies and services related to enterprise resource planning (ERP) for the manufacturing and logistics industries are being applied at an increasing speed. ERP from SAP (hereafter simply “SAP”) is a backbone application providing solutions so that customers can efficiently and promptly respond to changes in global expansion and digital transformation. Fujitsu works in cooperation with SAP on a global scale to provide “SAP services” that assist customers with the application of new technologies and services in the individual phases of their introduction of SAP, from planning to operation and maintenance. Of all the SAP services, this paper focuses on operation and maintenance. First, it outlines the “SAP Global LCM Services” provided for operation and maintenance and presents application examples of offerings of the services. It also describes responses to new issues related to operation and maintenance that have emerged from the deployment of services.