Fujitsu Launches "Global Infrastructure Services"

Tokyo, September 24, 2008

The Fujitsu Group today announced the launch of a new menu of IT outsourcing services, Global Infrastructure Services, with five categories of offerings designed to raise the efficiency and competitiveness of customers' international business operations. The services will be rolled out in stages on a worldwide basis in the second half of the fiscal year under a new customer management structure.

The new services free customers with international operations from the need to manage IT infrastructure and IT vendors country by country, and instead give them access to consistent, optimized IT infrastructure services throughout the world.

Through its Global Infrastructure Services, the Fujitsu Group will help its customers use IT more effectively, get more for their money, and run their businesses more competitively.

In preparation for the launch, the Fujitsu Group is bolstering its service organizations at locations outside Japan, standardizing service quality, and cultivating expertise in the Group in order to further enrich the services menu and provide still higher levels of service.

To compete at a global level, companies are working to establish and strengthen their international operations. And with the rapid advances in network technology, companies are allocating and utilizing resources in ways that transcend national borders, leveraging offshore resources to draw the best resources from the best location. In this business environment, companies that operate globally are striving to enhance their corporate value by establishing stronger governance, for example, by taking advantage of global IT infrastructure to strengthen their business foundation and by standardizing business processes and handling compliance at a global level.

The five categories of Global Infrastructure Services, which will be rolled out in stages on a global basis, are based on outsourcing services previously offered by Fujitsu Group companies around the world, including Datacenter Service and Desktop Managed Service.

All the IT departments at a client's various international locations will have a single point of contact, the Global Service Manager, who will coordinate services at all locations, ensure a consistent level of service, and offer proposals to optimize IT infrastructure on a worldwide basis.

For global businesses, this removes the burdens of complicated administration, coordinating with multiple IT vendors and maintaining IT infrastructure. Instead, customers can take advantage of uniform, optimized services at competitive prices.

2. Business Development

Fujitsu holds the number one share in the outsourcing market in Japan. Group companies outside Japan such as Fujitsu Services in the UK, which has a track record of success with such clients as U.S.-based Thomson Reuters and Electrolux of Sweden, have also established leading positions in their local markets. In preparation for offering the Global Infrastructure Services, the Fujitsu Group is bringing together its accumulated infrastructure services knowledge and know-how. In addition, the Group is making special efforts to strengthen its service operations base, standardize service quality and train highly skilled personnel.

(1) Reinforcing services at the Group's locations outside Japan

In 2008, the Group began constructing new datacenters in Thailand (February), South Korea (April), and the London suburbs (June). Additional datacenters are planned for Singapore and Australia, which will bring the Group's total number to 85 by the end of the fiscal year, with an additional 47 service desk locations worldwide. The Group will continue expanding and optimizing its resources to meet customer needs in the future.

(2) Standardized quality of service

The Fujitsu Group has long offered services to meet special customer needs in areas of steady demand, such as business system development, and will continue to do so in the future. Now, under Fujitsu's TRIOLE concept for standardized quality of service—which takes into account every aspect of running a system, including costs, reliability, performance, operations, and administration—the infrastructure services that support these needs are increasingly being standardized on a global basis in terms of service platforms and service methods.

In the five categories of service being rolled out as part of Global Infrastructure Services, moreover, based on the ITIL⁽¹⁾ best practices global guidelines for IT operations, service levels are standardized and service delivery processes and flow are systematized. The Fujitsu Group is gradually adapting and adopting these principles as its own standards models. When necessary, each type of model can be adapted to regional, national, or customer-specific conditions.

Datacenter services are based on the Tier standard established by the TIA⁽²⁾ and TUI⁽³⁾, with additional safeguards added by the Group relating to power redundancy and security measures, all in all resulting in an 80-point standard applied to Group datacenters all over the world.

(3) Advanced skill training

To maintain and improve the quality of the operation staff and Service Managers who are the core of operations services, Fujitsu and other Group companies have developed the Global Service Manager Development Program and are in the process of implementing it. This includes a framework in which operation staff can share their knowledge to help cultivate highly trained technical staff.

The Fujitsu Group is developing its IT services business internationally—with infrastructure services at the core—by building deeper links among Group companies, and stronger, more complete worldwide infrastructure services and systems for delivering them. At the same time, the Group seeks to serve its clients as a true global partner, helping clients expand their operations and compete more effectively.