- High transparency and quality based on clearly defined maintenance services
- Services at a fixed price, without any hidden costs
- Support that matches specific needs – and is available worldwide
Fujitsu delivers Maintenance and Support Services through certified support engineers for individual products as well as heterogeneous infrastructures out of one hand: From installing new products to providing fast and uncomplicated multivendor support for hardware, software and infrastructures.
With the right mix of Maintenance and Support Services, Fujitsu enables the early planning for the availability of IT systems required for state-of-the art business operation.
Fujitsu was the first leading IT Service provider to comply with four of the currently most significant quality standards for ITIL-based processes and IT Security and Management: ISO certificates 20000-1 (IT Service Management), 27001 (IT Security), 9001 (Quality Management) and 14001 (Environment).
All Product Support offerings are offered on top of the Standard Warranty. InstallationPacks help in getting started with new product sales, Support Packs or ServiceContracts are offered for hardware and software products form Fujitsu and other vendors. Depending on the payment model they are offered at fixed prices and contain various service levels that can be selected according to specific requirements and selected products. The following services are available:
Share this page