Product Support Services

Professional protection for your IT investments right from the start

Fujitsu delivers Maintenance and Support Services through certified support engineers for individual products as well as heterogeneous infrastructures out of one hand: From installing new products to providing fast and uncomplicated multivendor support for hardware, software and infrastructures.
With the right mix of Maintenance and Support Services, Fujitsu enables the early planning for the availability of IT systems required for state-of-the art business operation.

Fujitsu was the first leading IT Service provider to comply with four of the currently most significant quality standards for ITIL-based processes and IT Security and Management: ISO certificates 20000-1 (IT Service Management), 27001 (IT Security), 9001 (Quality Management) and 14001 (Environment).

OFFERING

All Product Support offerings are offered on top of the Standard Warranty. InstallationPacks help in getting started with new product sales, Support Packs or ServiceContracts are offered for hardware and software products form Fujitsu and other vendors. Depending on the payment model they are offered at fixed prices and contain various service levels that can be selected according to specific requirements and selected products. The following services are available:

High transparency and quality based on clearly defined maintenance services
Services at a fixed price, without any hidden costs
Support that matches specific needs – and is available worldwide

The first IT service provider to have all important international certifications (ITIL, ISO)
Fujitsu is the world's third-largest IT service provider and offers first-class global service processes
ITIL-based service management
Immediate availability of service information about IT systems from a central knowledge base
Vast and in-depth multi-vendor competence