The CEO wants his company's IT to be reliable and flexible in order to respond quickly and effectively to changing needs. The CFO is looking for more efficiency, including lower costs, transforming fixed costs into variable operating costs, faster and higher return-on-investment, cost transparency and predictability, minimized risks and full compliance with IT directives and legislation. And finally, the end user demands systems that are easy to use, with high reliability and performance, to ensure highly available access to applications and data.
Fujitsu Workplace Services Classic is an offering for the efficient and reliable management of distributed (traditional, fully featured) IT workplaces and printing / multifunctional equipment. It covers the entire lifecycle of IT infrastructures and offers proven end-to-end concepts for the management. Standardized and optimized services, which are provided predominantly from remote, ensure the efficient use of resources. Transparent costs are based on a price-per-seat respectively base-plus-click-price model.
Fujitsu takes care of your distributed PC and notebook infrastructure, including individual configuration, personalized installation and centralized operation. The workplace IT is operated by back office functions distributed over customer and Fujitsu premises. SLAs define extent and quality of the services delivered by Fujitsu. The IT service management comprises the handling of requests, fulfillment of workplace user requests, operational processes and incident management.
Many companies do not view fixing output infrastructure problems as a core competency. Fujitsu Print Services are designed to help you streamline the management of and thereby minimize costs associated with printing and imaging, offering services to enhance productivity and reduce energy consumption. Print Services span the office, production, and mobile environment. They include a multiyear contract covering supplies and break-fix, with devices owned by Fujitsu or the customer. Print Services are based on a professional assessment, and include ongoing optimization, governance and change management. Remote monitoring takes care of proactive management. Invoicing and reporting are provided once a month while leasing contracts for new equipment and remarketing of unused hardware will free up budget and change investments to monthly fees.
Based on the experience of managing more than 6 million workplaces worldwide Fujitsu supports you in realizing the optimal provision of IT workplaces and ensures efficiency and high service quality across national borders. Fujitsu is the world’s third-largest IT service provider. Global Delivery Centers support our customers 24x7 in more than 41 languages and with a local presence in 70 countries.
Products and standardized service elements from a single source are combined in a modular way to value-added services meeting customer-specific requirements. Optimized processes are controlled by an ITIL-based IT service management. Fujitsu is certified for all significant standards.
Clearly defined and fully measureable service level agreements result in reliable project planning, reduced risks and faster decision-making. High satisfaction of end users leads to a reduced number of support calls and pays off in the company’s success.
Fixed and transparent pricing on a monthly base enables customers to move CAPEX to OPEX and allows reliable budget planning. The shared “one-to-many” service delivery approach is the basis for economies of scale which can never be achieved by an individual organization.
Fujitsu was positioned in the “Leader quadrant” in Gartner’s 2009, 2010, 2011, 2012 Magic Quadrant reports assessing Desktop and Help Desk Outsourcing services in Europe.
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