Fujitsu Transforms Retail IT for COOP Sweden AB in to increase customer service
- Fujitsu has been selected to deploy and support end-to-end point of sales solutions in COOP grocery stores across Sweden
- Solution aims to accelerate the checkout process in stores and decrease environment footprint by energy savings, and will provide a foundation for COOP to roll out future interactive customer-focused capabilities
- Five-year contract includes management of an initial roll out of 1500 point of sales devices, including the Fujitsu TP8 family
In a highly competitive market, grocery retailers like COOP must innovate to ensure the best possible experience for customers and to retain market share. Fujitsu was selected for the grocer’s transformation for its unique ability to provide an end-to end service, including products and services.
Karin Schreil, Managing Director of Fujitsu Sweden, says: “In the grocery industry, in particular, retailers are facing rapid change, while intense competition puts pressure on operating expenses. In addition, they must manage constantly changing customer preferences and shopping behaviors. To address these challenges, grocers need an infrastructure to serve customers efficiently today, and to provide solid foundations for introducing improvements and enhanced functionality over time. The flexible infrastructure that we are implementing for COOP allows the retailer to focus on its stores, product lines and customer satisfaction, while Fujitsu takes care of its ICT.”
The transformation of the COOP infrastructure also ensures that the grocer is able to roll out additional customer-focused capabilities at a later date, for example touch screens Fujitsu will also deploy Windows 10 IoT for COOP, opening up further potential for the grocer to harness data captured by smart devices to derive insights in the future.
Notes to editors
Fujitsu delivers comprehensive value for over 500 retailers in 52 countries and powers over 82,000 stores worldwide. With more than 30 years' experience in retail and a broad portfolio of retail solutions backed by enterprise ICT products and services, Fujitsu is in a unique position to deliver Connected Retail
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US $40 billion) for the fiscal year ended March 31, 2017. For more information, please see http://www.fujitsu.com.
About Fujitsu EMEIA
Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, Africa and India region (EMEIA), our 28,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. For more information, please visit http://www.fujitsu.com/fts/about/
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Date: 25 April, 2018