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Help desk

The following types of optional help desk services are offered for using K5. Subscription is required to use these services.

Please refer to ‘Help Desk Service Description (137 KB)’ for more information

Please refer to "Pricing Information" for details on fees.

Help Desk Light Help Desk Basic Help Desk Premium
Support Hours Weekdays 9:00 to 17:00
(UK local time)
24 hours every day *
Support Method Email Email/phone *
Language English English *
Dedicated customer support Shared Shared *
Technical Q&A Yes Yes *
*Please ask your Account Representative about the detailed service menu