Standard service levels are as following:
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- C through E
- F through I
- J through M
- N through R
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- U through V
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Software Support
Keep your software current and get help when needed
Fujitsu Support Pack and ServiceContract Software
Fujitsu offers software support for products from Fujitsu and other licensors. It comprises the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable. It is usually provided remotely. The availability of error corrections, updates and upgrades as well as the right to receive them depends to the lifecycle policy of the respective licensor and is detailed in the software-specific Technical Appendix to the data sheet.
Fujitsu Support Pack features a fixed service period (12 or 36 months) and a fixed price to be paid up front. Prolongations are possible.
Fujitsu ServiceContract can, unless otherwise defined, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
- Freedom for your internal IT specialists to concentrate on their core business
- Access to Error Corrections, Updates and Upgrades (Classic)
- Qualified specialists will support you in case of irregularity
- Flat fee pricing: well projectable, no hidden costs
- Selectable payment terms
- Smooth IT operations right from the start with the shortest possible downtimes
Technical Appendices for
- CA System Management Software
- Citrix XenDesktop &XenServer
- CommVault Storage Software
- FUJITSU Interstage Middleware Products Services
- ManageNow®
- Fujitsu Middleware Products
- NetWorker Software
- Data ONTAP-v Basic License
- Egenera PAN Manager Software
- Red Hat Enterprise Linux
- ServerView® Resource Orchestrator
- Solaris for PRIMEPOWER and Fujitsu branded SPARC Enterprise Server
- SuSE Linux Enterprise Server
- Symantec Storage Software
- Symantec Reseller Software: Storage Foundation and Cluster Server
- SV Virtual-IO Manager
- VMware Software
- x10sure
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