Product Support Services

Professional protection for your IT investments right from the start

Modern IT makes a significant contribution to business success. But a coherent concept for maintenance and support is required to keep this valuable IT functioning reliably. Fujitsu offers Maintenance and Support Services comprised of standardized services that will help you keep costs low while reducing workloads for your IT personnel and ensuring the needs-based availability of your IT systems.

Fujitsu Maintenance and Support Services are the ideal enhancement for Fujitsu products and solutions, offering expertise for heterogeneous infrastructures from a single source. The services range from the integration of new technologies in IT infrastructures to proactive support for running operations.

OFFERING

Maintenance and Support Services are available as Standard Warranty, ServicePacks or ServiceContracts depending on the payment model. They are offered at fixed prices and contain various service levels that can be selected according to specific requirements. The following services are available:

Standard Warranty
Standard Warranty comes with our products. It starts with the sale and is valid for a defined period of time, minimum is 12 months.
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ServicePack/Contract Hardware
ServicePack/Contract Hardware is the perfect extension on top of the standard warranty for hardware products with various options of duration and response or recovery time and a flexible payment concept.
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ServicePack/Contract Software
ServicePack/Contract Software is the perfect extension on top of the standard warranty for software products with various options of duration and response time and a flexible payment concept.
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SolutionContract
SolutionContract provides pro- and reactive maintenance services for Fujitsu Solution Infrastructures according to defines service levels.
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HDD-Retention
In case a faulty disk cannot be repaired and needs to be replaced the old one remains the customer´s property. This ensures that confidential company data won´t leave a company.
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BENEFITS

• High transparency and quality based on clearly defined maintenance services
• Services at a fixed price, without any hidden costs
• Support that matches specific needs – and is available worldwide

PROOF POINTS

• The first IT service provider to have all important international certifications (ITIL, ISO)
• Fujitsu is the world's third-largest IT service provider and offers first-class global service processes
• ITIL-based service management
• Immediate availability of service information about IT systems from a central knowledge base
• Vast and in-depth multi-vendor competence

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