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How to fix compatibility problems with ScanSnap on macOS Sierra

Thursday, October 27, 2016

Note: This update is for Apple users that have already installed macOS Sierra. Users that have previous macOS versions such as El Capitan or earlier are not affected by the compatibility issue and can use ScanSnap as normal.

Brief Summary:

Though more deeply explained in Prior Announcements and the FAQ, the problems with ScanSnap operating on macOS Sierra fall into two main categories:

  1. Newly created PDF files using ScanSnap while operating on macOS Sierra
  2. Existing PDF files created earlier by ScanSnap now residing on macOS Sierra

These problems will be fixed after updating the following software.


How to fix: First Category

For ScanSnap models: iX500, iX100, SV600, S1300i, S1100i
Update ScanSnap Manager and CardMinder.
An Online Update has been provided to users through an update notification for ScanSnap Manager and CardMinder, this will resolve how PDF files are created, allowing them to be modified on macOS Sierra going forward without the reported problems.


Click here for instructions on downloading ScanSnap Manager


Click here for instructions on downloading CardMInder


For ScanSnap models: S1500, S1500M, S1300, S1100
Update ScanSnap Manager.
An updated installer for ScanSnap Manager is available at Fujitsu’s Global website. The update will resolve how PDF files are created, allowing them to be modified on macOS Sierra going forward without the reported problems.


Click here for instructions on downloading ScanSnap Manager


For ScanSnap Evernote Edition
Update ScanSnap Manager for Evernote Edition.
An Online Update has been provided to users through an update notification for ScanSnap Manager for Evernote Edition that will resolve how PDF files are created, allowing them to be modified on macOS Sierra going forward without the reported problems.


Click here for the online update instructions of ScanSnap Manager



How to fix: Second Category

This update provides a fix for older PDF content created by ScanSnap capable of being modified on macOS Sierra. In order to fix this issue, please update to macOS Sierra 10.12.1 and update ScanSnap Organizer.


Step 1:
Update to macOS Sierra 10.12.1.

Step 2:
Update ScanSnap Organizer.
An Online Update has been provided to users through an update notification for ScanSnap Organizer.

Click here for instructions on downloading ScanSnap Organizer