- Hybrid IT and Cloud Services
- Fujitsu Product Support Services
Today’s Service Desk needs to be ubiquitous and proactive. As well as react when issues occur it needs to deliver focused business outcomes and relevant services.
Fujitsu’s Next Generation Service Desk, The Social Command Center (SCC), does far more than just resolve issues, it identifies the underlying cause and impact of problems, to prevent them from ever happening again or to mitigate their impact.
Our Social Command Center Is powered by Artificial Intelligence, a virtual assistant and cognitive learning. It delivers a 24/7 personalized support service, through a single point of contact, to empower users to self-serve. It provides;
Underpinning our Social Command Centre, is our Global Delivery Organisation that delivers support services across the Globe.
The Social Command Centre makes use of emerging technologies and seamlessly aligns with your changing user demands. It can either be integrated into our end-user services portfolio, or if preferred as a standalone. In addition, you can balance cost and service by choosing either a dedicated or shared service desk, or you can combine elements of both. Benefits include;
|increased cost efficiency - many issues are handled by technology or automated|
|increased productivity - users have support to work anywhere, at any time, on any device|
|reduced downtime - users can self-remediate|