Net magazine

Net-magazine 2011

Data security sets the bar high for Patria
Patria's IT management orchestra plays under the command of conductor Sari Torkkola. An in-house orchestra is necessary to ensure information security. The management of the big picture, however, is facilitated by having a professional string section to take care of customer support. "High quality service is one where the entire orchestra plays from the same notes" Sari Torkkola says.

New call centre improves Fennia's customer service
The upgrade of Fennia's voice services allowed for improved customer service. Calls are routed in a call circle based on skills levels, without the need to resort to automated answering systems. "When a customer calls our claim compensation service they need not know whether their call is being taken at Tampere or Helsinki. The call will be routed to first available claim compensation service agent," IT services director Elina Kotilainen of Fennia says.

City of Turku adopts SAP
This project was part of a wider transformation of processes and practices. The ambitious goal was to reform the operational control of the city and produce up-to-date information to management. "The city aims to streamline its processes and produce up-to-date financial information," CFO Jukka Laiho says.

Disaster-proof IT: Better safe than sorry
Disaster-proof IT ensures operational continuity even when the worst possible scenario materializes. Fujitsu has the capability to offer genuinely disaster-proof capacity service from geographically decentralised data centres. There are four data centres in Finland, two in the Helsinki metropolitan area and two in Pirkanmaa.

Five favourable years of electronic services for Finnish Tax Administration
The Finnish Tax Administration's electronic service platform, delivered by Fujitsu, has been in use for five years now. Currently the system incorporates five service areas. The popularity of electronic services has seen a steady growth both in private and company taxation.

Oriola-KD makes IT work in the East and the West
CIO Heikki Lahdensuo of Oriola-KD knows how to make IT serve the working cultures of three countries. The Swedish and Russian ways of doing things are far from each other, but a Finn between them finds something familiar in both of them.

Fujitsu Kazan provides global service
Fujitsu's site in Kazan, Russia, is part of the company's international service network. This unit, located in the Volga Federal District in the Republic of Tatarstan, provides a wide variety of services to Fujitsu customers around the world. It specialises in retail solutions.

Applications on the rise
Fujitsu is one of Finland's largest application service suppliers. The company employs more than one thousand software development professionals who leave their fingerprints in robust logistics and testing systems of the manufacturing industry as well as the grocery store POS systems and the citizen's online services.

Nice tailors and builds custom solutions
Fujitsu' subsidiary Nice-business Solutions Finland employs some 700 professionals. Nice specialises in ICT consulting, software projects, application management and testing. It also has a good command on professional services and subcontracting, which brings additional flexibility to Fujitsu's applications business.

Norsk Hydro and Fujitsu: Polished partnership
In the aftermath of the financial crisis, the IT budget of Norsk Hydro, one of the world's largest aluminium producers, faced a harsh cut. The company set out to find a new partner to implement a carefully designed outsourcing strategy.

Valio: Unresolved service request = An empty milk shelf
”In my opinion, problems in the IT service must be resolved as quickly as possible. We are not interested in knowing when a problem is opened for investigation, but when it will be resolved,” IT manager Petri Yrjölä of Valio points out.

Mission: Rolling out the cloud
Esa Aho has an intriguing job title, he is the Chief Cloud Officer of Fujitsu's Cloud Office. The mission of the new Cloud Office is very concrete: to ensure the success of Fujitsu's business now and in the future.

OCS keeps healthcare professionals connected
Itä-Savo Hospital District in southeast Finland has achieved efficiency through electronic communication solutions. Staff availability has improved, and reduced travelling saves both time and money.

Sensible sustainability
According to a survey, Fujitsu is in the top league when it comes to green ICT. This takes more than waste sorting and turning off the lights, albeit they are needed, too. Achieving 15 million ton emission reduction requires energy-efficient IT as well as IT-aided emission reductions.

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