Engineering and technology corporation Metso and Fujitsu Services Oy have signed an agreement on IT infrastructure services for Metso's sites in Finland.
The contract, which was signed at the end of August, marks a continuation to a long-standing collaboration which dates as far back as the 1990's. The first Patja agreement that incorporated all Metso sites in Finland was sealed in summer 2003.
”We have been happy with the service. In particular, Fujitsu has succeeded in productising its service provision. Although key people have changed along the way the basic concept has proved strong and there has been no disruptions in the service,” says Vice President, Group IT Pauli Nuutinen of Metso.
The Patja service model, known as the 4114 service at Metso, provides end-to-end services for 8,000 workstation users at Metso's 60 sites in Finland.
Along with the new contract, the user support service will assume a more extensive responsibility. The new service scope will expand and streamline Fujitsu's accountability into service integration to include end-to-end management of third party service requests. This will be of considerable help to Metso staff, as they will no longer have to call multiple places on the same problem. Moreover, the service now incorporates production workstations, which are highly critical to Metso's business. The new contract is also flexible in expanding the service to cover Metso´s international operations.
”During our years-long collaboration it has become evident that our business cultures match well. Also user feedback has been predominantly positive,” Nuutinen says.
For more information, please contact:
Vice President, Group IT Pauli Nuutinen, Metso, tel. + 358 20 484 100
Director Jarmo Lönnfors, Fujitsu, tel. + 358 500 405 178
Press contacts: Satu Pelttari, Fujitsu, tel. +358 45 7880 9624, satu.pelttari (at) fi.fujitsu.com
Metso is a global supplier of sustainable technology and services for mining, construction, power generation, automation, recycling and the pulp and paper industries. Metso has some 29,000 employees in 50 countries. Read more at: www.metso.com
Date: 12 syyskuu, 2011