Ministry of Agriculture and Forestry and ICT services supplier Fujitsu Services Oy have entered into a framework agreement in Finland on IT infrastructure services, initially incorporating the approximately 250 desktops of the Agency for Rural Affairs (Mavi) which operates under the Ministry.
The support services for Mavi desktops will now be managed in compliance with the processes of Fujitsu's Patja service model. The agreement was signed on Monday 14 September, and the services are scheduled to be fully up and running in early 2010.
"We expect our IT services to be reliable and of high quality, without forgetting a reasonable price tag. We also have strict information security criteria. Some of our employees are dispersed across Finland and we travel a lot, and therefore the support services must be available in different parts of the country as well as through remote connections. In the tender process Fujitsu's quotation received good grades in all these areas,” says CIO Mika Tuikkanen of Mavi.
"The comprehensive and flexible framework agreement we now signed, for its part, proves that the operational model of the Patja service is perfectly applicable to the fluctuating needs of government agencies, too. We have deep insight in the special needs of the government sector – in terms of contingency and information security requirements, for example – and these issues have are all covered in the newly signed framework agreement. With our cost-efficient service model we are also able to support the agencies' productivity programmes very effectively,” says sales director Antero Vuorio of Fujitsu.
The framework agreement incorporates the basic IT services. Among other things, they include various desktop environment, hardware and software -related services, such as helpdesk, on-site support as well as software maintenance and repair service on desktop devices. In addition, the agreement covers management and support services on desktop software, office applications and the related servers as well as hardware and software procurement and financing services. Further into the autumn, Fujitsu will also assume the responsibility for Mavi's e-mail services.
"We lean heavily on reliable IT. We are also strictly scrutinised by the EU in terms of quality requirements, which also supervises our solutions for their quality against the requirements set by the regulations,” says Mika Tuikkanen.
The Agency for Rural Affairs is responsible for the use of EU agricultural aid and rural funds in Finland. Mavi acts as the paying agency in Finland. It administers grants of more than two billion Euros annually. The agency was founded in spring 2007 in Helsinki. The operations of the Agency for Rural Affairs will relocate to Seinäjoki by the year 2011.
For more information, please contact:
CIO Mika Tuikkanen, Agency for Rural Affairs, tel. + 358 20 7725 5555
Director Antero Vuorio, Fujitsu, tel. + 358 40 8380 222
Press contacts: Satu Pelttari, Fujitsu, tel. + 358 45 7880 9624, satu.pelttari(at)fi.fujitsu.com
Date: 14 syyskuuta, 2009
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