Finland's Slot Machine Association, RAY, has decided to transfer its IT infrastructure, most of which had already been outsourced, to Fujitsu Services Oy. The service agreement covers, among other things, the central system of RAY's network of 19,000 slot machines. In addition, the agreement incorporates the availability services of the SAP system.
Fujitsu's Patja service will manage all in all 850 RAY workstations and 60 servers, the monitoring and management services of which will be operated at Fujitsu's data centre in Helsinki.
A solicitation round was carried out in early 2006. Besides price, also supplier competence, service quality and operating model were among the decisive criteria in selecting the service provider.
After comparing the bids, Fujitsu's solution was found economically best in terms of IT infrastructure and SAP and SOA availability services. It was also considered most appropriate for RAY's specific needs.
"Fujitsu's solutions are fully productised and its service production processes standardised. What is more, Fujitsu is able to offer us several productised additional services suitable for our needs. Service quality, in other words customer satisfaction, was also evidenced to us. Fujitsu's processes are based on the ITIL model, which seems to work very well", IT Manager Herkko Hakala of RAY says.
Most of the services were started up at the beginning of November. The Patja service production as a whole is scheduled to be up and running by the year end.
IT Manager Herkko Hakala, RAY, tel. +358 9 437 01
Sales Manager Raimo Puranen, Fujitsu, tel. +358 45 7880 5426
Raha-automaattiyhdistys (Finland's Slot Machine Association), which is generally referred to as RAY, was established in 1938 to raise funds through gaming operations to support Finnish health and welfare organizations. RAY has an exclusive right in Finland to operate slot machines and casino table games, and to run a casino. Its net sales for 2005 amounted to 595 million euros of which 401 million euros will in 2006 be spent in promoting health and social welfare. In 2005, RAY employed 744 full-time and 872 part-time staff. Further information: www.ray.fi
Date: 07 marraskuu, 2006